Company's response below:
To Whom this may concern,I received a letter about a complaint through the mail with an ID# [redacted].The Client who wrote this complaint visited the salon from December 27, 2015 through February 19, 2016. Today is September 16, 2016. 7 months ago this...
incident supposedly happened. If something went wrong with a client's hair service, there is a 2 week span where Dante's Salon would have been more than happy to fix the clients hair for no extra charge/ or issue a refund. As we strive to make every client 100% happy with their hair. This client did not come back within that 2 week span. I ([redacted]) being the salon [redacted], DID NOT once, speak to this unsatisfied client about her hair, or her experience with the salon. The client left a bad review on [redacted] in April 2016. We just let it be, again with the fact she did not come back after 2 weeks. Then she left a bad review on our [redacted] in September 2016. We were very professional with our response as it read " I'm sorry you had a bad experience with us back in February. We've been in business over 30 years, we serve hundreds of clients a week, and we strive to create the best possible results, in our salon for each individual client." The client then continued to respond. That is turning into harassment. I have a business to run I am not going to argue on social media with a client about a hair service 7 months ago. After all the bad comments in her review, I hid them because I don't think its necessary to continue to bad mouth after you have already spoke your mind, and I apologized already. Then She posted another bad review, since we hid the first one. A random client reading all her reviews and comments, replied that she needed to stop, her service was several months ago, and she was harassing the salon. So again I hid all the back and forth conversation. This is my business page and I do not need childish behavior or harassment on there. I have every right to control my business [redacted]. The salon responded to the client's first review, and apologized. It should have been left at that. There's nothing I can do about something that happened back in February. As she also went to a hair school since then to receive hair services, stated from the client's [redacted] review. Again, I apologized for this happening to the client. [redacted]'s Salon will not be refunding any money back to the client, due to the time when the incident supposedly occurred, and the service was not even $300. If the client would have came back within 2 weeks, [redacted]'s salon would have been MORE THAN HAPPY to issue a refund or fix the problem. Thank You,[redacted]Salon [redacted]'s Salon
Complaint: [redacted]
I am rejecting this response because:
I have proof from my own records and debit transactions that it was 300$. I went a total of 3 times and each visit was in the 100$ ballpark. I'll be more than happy to provide those. Again it's unethical to remove reviews that you "don't like" from your business social media. Like I stated before you can't pick and choose reviews. It's also unprofessional to call my complaints "childish" because they don't like them. I would also like to state that my complaint is within the year limit and that regardless of going in 2 weeks or a few months later the damage was still done and there needs to be some type of compensation. Whether it's through Revdex.com, [redacted], or the [redacted] I will continue this case. I have more than enough evidence.
Regards,
[redacted]
Company's response below:
To Whom this may concern,I received a letter about a complaint through the mail with an ID# [redacted].The Client who wrote this complaint visited the salon from December 27, 2015 through February 19, 2016. Today is September 16, 2016. 7 months ago this...
incident supposedly happened. If something went wrong with a client's hair service, there is a 2 week span where Dante's Salon would have been more than happy to fix the clients hair for no extra charge/ or issue a refund. As we strive to make every client 100% happy with their hair. This client did not come back within that 2 week span. I ([redacted]) being the salon [redacted], DID NOT once, speak to this unsatisfied client about her hair, or her experience with the salon. The client left a bad review on [redacted] in April 2016. We just let it be, again with the fact she did not come back after 2 weeks. Then she left a bad review on our [redacted] in September 2016. We were very professional with our response as it read " I'm sorry you had a bad experience with us back in February. We've been in business over 30 years, we serve hundreds of clients a week, and we strive to create the best possible results, in our salon for each individual client." The client then continued to respond. That is turning into harassment. I have a business to run I am not going to argue on social media with a client about a hair service 7 months ago. After all the bad comments in her review, I hid them because I don't think its necessary to continue to bad mouth after you have already spoke your mind, and I apologized already. Then She posted another bad review, since we hid the first one. A random client reading all her reviews and comments, replied that she needed to stop, her service was several months ago, and she was harassing the salon. So again I hid all the back and forth conversation. This is my business page and I do not need childish behavior or harassment on there. I have every right to control my business [redacted]. The salon responded to the client's first review, and apologized. It should have been left at that. There's nothing I can do about something that happened back in February. As she also went to a hair school since then to receive hair services, stated from the client's [redacted] review. Again, I apologized for this happening to the client. [redacted]'s Salon will not be refunding any money back to the client, due to the time when the incident supposedly occurred, and the service was not even $300. If the client would have came back within 2 weeks, [redacted]'s salon would have been MORE THAN HAPPY to issue a refund or fix the problem. Thank You,[redacted]Salon [redacted]'s Salon
Complaint: [redacted]
I am rejecting this response because:
I have proof from my own records and debit transactions that it was 300$. I went a total of 3 times and each visit was in the 100$ ballpark. I'll be more than happy to provide those. Again it's unethical to remove reviews that you "don't like" from your business social media. Like I stated before you can't pick and choose reviews. It's also unprofessional to call my complaints "childish" because they don't like them. I would also like to state that my complaint is within the year limit and that regardless of going in 2 weeks or a few months later the damage was still done and there needs to be some type of compensation. Whether it's through Revdex.com, [redacted], or the [redacted] I will continue this case. I have more than enough evidence.
Regards,
[redacted]