Danville Mass Transit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Ms*** &Revdex.com,In the letter Ms*** mentioned that she never saw the card and that is because when I talked to her over the phone and told her that the card was bent she said that I could bring the card to the office but if it is bent or damaged there was nothing that she could doAt that point there was no need to go down to the office because she already told me that there was nothing that she could do and that I would just have to pay for another cardPlus I had already been to the office and had spoken to her front desk office clerk who had also told me that there was nothing that they can do. On the other hand Ms*** states that the cards are mad of mil plastic and that is what most companies use on their transit systemWhere I come from they use ID cardsEven when living in Chicago I've never had an issue were my card did not workAlso, I believe that I stated in my report that I keep the card in my wallet where I keep all of my credit cards which I have been doing for a year and a half since I have been using this serviceThis is my first time having this issue with one of there cards so as being a loyal customer I would think that it would have not been an issue to give me another card or atleast give me a card that last until my days were up. The card number *** is the number that is on my cardAs I stated in my report the first time using my card was on January 17th, and as soon as I tried to use it on the bus it would not work so therefore the card must of been damaged when I received it from the office. Ms*** also states in her letter that I have used the card times since I bought the cardI have no choice but to use the card because they will not issue me another cardBut like I stated in my report it is a hit and miss sometimes it works and sometimes it does notJust going back and forth to school alone I have used the card times but I am a bus rider so therefore that is my means of transportationI have been to the eye doctor, the clinic a few times, Walmart a few times, Ruler foods, Dollar Tree a few times, Mcdonalds, Housing Authority and a couple of other places since I have gotten this cardRemeber those are to and from trips,so that means I have pretty much ridden the bus around fifty times since I have gotten this card if not moreOut of all those times I have ridden the bus it has ONLY worked timesAll the other times I have had issues. Complaint Department:Re: ***Thanks,Sierra ***

Ms*** called me on the phone and I do not recall having ever seen her passIf it was bent, this would explain why her card did not workThe TRIM units in the farebox reads the magnetic strip on the pass, therefore the quality of the card was not the problem; it was the damage that was done to
the magnetic stripThe passes are made of mil plastic and are manufactured by SPX Genfare - a commonly used vendor for fare media for transit and rail serviceswww.genfare.com Ms*** states that she purchased the pass on Saturday, January 14, The only reduced-fare 31-day pass that was sold at our office on that date was ticket #***Our computer shows that the ticket has been used times sine the date it was purchased, as most recently as yesterday.I cannot attest that I said we never have issues with customers who have damaged their passes, but it is most typically a problem with the one-day or weekly passes that are made of paperMost customers understand that their card will need to last for the entire 31-days and either store it in a lanyard, or in a safe area in their wallet.As my response, I will state that it is not our policy to replace cards that have been damaged, and that information is posted in the lobby area of our office where the ticket was purchasedWe also verbally instruct customers about the need to protect their cardOur expectation is that the customer will responsibly care for their pass for the entire days.I left a voice mail message with Ms*** and asked her to return my callIf, indeed she has been using the card, the matter is closedIf she has given us the incorrect information about the purchase and use of her car, we won't be able to give her a 19-day pass, as our system is not set up to pro-rate a passHowever, we can discuss what options may be available, and again reiterate the need to protect the integrity of the card so it can be read by our fareboxes.Thank you,*** ***, Director