Danville Utilities

Review: I went to the Danville utility department to settle a bill from my deceased father. He was a military veteran and had recently died of complications from a disease he had contracted while in the service. Because I had to wait an extended period of time to get his death certificate his bill had acquired a return check fee of 50.00 dollars. I requested that it be taken off his account because I had no way of stopping it, it was a bank designated return check because the account holder had passed away, and I was there to pay his entire bill in full. I spoke with [redacted], and her attitude was unacceptable, I understand if she was unable to do so, but her demeanor and tone merely suggested she did not care that her customer and my father had died and that I was inconveniencing her simply by being in her office. She was rude and short with me the entire time. I do feel she could have removed the fee, but more importantly her behavior was unacceptable when someone has passed away. She could have been more sympathetic and kinder in her tone about why she couldn't remove it, and I would have accepted that.Desired Settlement: My desired outcome is a billing adjustment in the amount of 50.00, and an apology from [redacted] for her unacceptably rude behavior considering I was there in regards to a death. She really is a liability on a company that already has poor customer service, and she just makes it an even poorer company to deal with.