Danya B

Dear Norman, I am very sorry to hear about your experience with our customer service departmentBe assured we are taking all the necessary steps so that this type of situations do not happen againThe customer service representative that responded to you was unable to find this item in her product search and should have requested the help of a supervisor before denying the shelf was oursWe pride ourselves in selling quality items and always stand by what se wellWe also value our customers and the handling of this situation was a complete disappointmentThat being said we still need to resolve your problemI researched your order and documents submittedIt seems that the blemish you mention is actually part of the marble print pattern we use for this shelfWe will gladly send you a new shelf, but before we do please see the pictures of different shelves attachedAs you can see, they all show some white spots in various places If you are OK with accepting any of these, I will send you a replacement at no cost, no need to return the one you haveIf you are not interested in replacing the shelf because you cannot live with these blemishes we will gladly issue a full refundWe hope you can accept our sincere apologies and find our offer for replacement at no cost or full refund to be a satisfactory resolution to your grievanceLooking forward to hearing back from you,

Dear Norman, I am very sorry to hear about your experience with our customer service department. Be assured we are taking all the necessary steps so that this type of situations do not happen again. The customer service representative that responded to you was unable to find this item in her...

product search and should have requested the help of a supervisor before denying the shelf was ours. We pride ourselves in selling quality items and always stand by what se well. We also value our customers and the handling of this situation was a complete disappointment. That being said we still need to resolve your problem. I researched your order and documents submitted. It seems that the blemish you mention is actually part of the marble print pattern we use for this shelf. We will gladly send you a new shelf, but before we do please see the pictures of 4 different shelves attached. As you can see, they all  show some white spots in various places.  If you are OK with accepting any of these, I will send you a replacement at no cost, no need to return the one you have. If you are not interested in replacing the shelf because you cannot live with these blemishes we will gladly issue a full refund. We hope you can accept our sincere apologies and find our offer for replacement at no cost or full refund to be a satisfactory resolution to your grievance. Looking forward to hearing back from you,