Darar transport picked up the trailer with seal # [redacted] from the shipper and seal was applied by the shipper. per americold policy all trailer are sealed by their employees before the trailer leaves the yard so the trailer wasn't even loaded with the product that is short.
response because: 1) The shipment was not moving on a shipper's load & count (SLC) basis, as the B/L's were not signed as such. [redacted] driver was responsible for the count, prior to the seal being affixed and no load tallies for count were kept or provided. 2) A two stop delivery was involved. The first stop delivered clear, although no confirmation was noted of seal #[redacted] being intact was provided or noted, which was also the driver's responsibility. 3) A new seal, #[redacted], was to be affixed after the rist stop was delivered. There is no record of that seal being affixed or on the trailer when the second stop was arrived at. Again, this was the driver's responsibility. 4) While the claimed shortage was noted on the delivery receipt, it was not called in to Pinnacle Freight Systems, as required. Delivery was made on 2/4/16. 5) [redacted] Transport knew there was a shortage when they sent us an email on 2/12/16, 8 days later, asking if we'd be short paying their freight bill to us. This was a clear acknowledgement they knew they were liable for the shortage. We advised we would not short pay them as we don't operate that way and we had not yet received a claim from anyone. 6) After our claimant filed with us, we had to pay them based on the facts as we knew them to be. [redacted], knowing they shorted the shipment, would not honor the claim, despite their handling the shipment from pickup through deliveries with the facts as stated above. This claim is still valid and needs to be paid. The facts are clear.
Darar transport picked up the trailer with seal # [redacted] from the shipper and seal was applied by the shipper. per americold policy all trailer are sealed by their employees before the trailer leaves the yard so the trailer wasn't even loaded with the product that is short.
I am rejecting this...
response because: 1) The shipment was not moving on a shipper's load & count (SLC) basis, as the B/L's were not signed as such. [redacted] driver was responsible for the count, prior to the seal being affixed and no load tallies for count were kept or provided. 2) A two stop delivery was involved. The first stop delivered clear, although no confirmation was noted of seal #[redacted] being intact was provided or noted, which was also the driver's responsibility. 3) A new seal, #[redacted], was to be affixed after the rist stop was delivered. There is no record of that seal being affixed or on the trailer when the second stop was arrived at. Again, this was the driver's responsibility. 4) While the claimed shortage was noted on the delivery receipt, it was not called in to Pinnacle Freight Systems, as required. Delivery was made on 2/4/16. 5) [redacted] Transport knew there was a shortage when they sent us an email on 2/12/16, 8 days later, asking if we'd be short paying their freight bill to us. This was a clear acknowledgement they knew they were liable for the shortage. We advised we would not short pay them as we don't operate that way and we had not yet received a claim from anyone. 6) After our claimant filed with us, we had to pay them based on the facts as we knew them to be. [redacted], knowing they shorted the shipment, would not honor the claim, despite their handling the shipment from pickup through deliveries with the facts as stated above. This claim is still valid and needs to be paid. The facts are clear.