Darcars Chrysler Jeep Dodge of New Carrollton

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is not he solution that I, the paying customer, is willing to acceptAs I have stated previously, I did not purchase a repaired Jeep, I purchased a brand new JeepWith that being said, why would I accept these termsFurther more the attached paperwork is in not anyway, shape, or form any kind of acceptance of a damaged vehicleAll that it states is that the salesman went over basic vehicle functionalityFor example, how to use the key-less entry and the sat/nav and radio systemAgain, nothing in this paperwork states acceptance of a damaged vehicleLike I stated above, I purchased a brand new Jeep from this dealership, Why would I be looking for damage to any part of the vehicleThe correct thing for the dealership to have done from the start is show proper customer service and to have replaced the damaged partIs it crazy for a customer that purchased a brand new 40K Jeep to expect this from the dealership? To expect the kind of treatment that makes me feel as though this is my fault for not noticing the damage to brand new vehicle ? Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Good afternoon,I have spoken with [redacted] on Feburary 11, [redacted] purchased from us and signed the delivery checklist with no mention of damage at the time of deliveryThe next day he called and said that he found some damageAt that time our General Manager Sam D [redacted] offered to have our sublet company come out and repair-not replaceCustomer declined that and stated he wanted a new rimThe rim is not defective but damaged by outside influenceSince the damage was not noticed at that time of delivery and the customer signed the check list with no mention of damage we can not replace the rimI explained this to the customer and again he declined the repairUnfortunately, that is all we can offer at this timePlease see the attached delivery checklist signed by the customer If [redacted] would like to have the rim repaired we would be happy to assistThank you,Jammie D***

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Complaint: ***
I am rejecting this response because: I took a battery there to replace the that one that battery was less then one year oldThe problem what drained the battery and that can happen againThat was not found out I bought it from AutoZone and they had to replace it freeI appreciate the offer but wasn't told this in timeI now have paid and picked up the jeepThey should refund me some of the money that I paid for when I had the diagnostic testI do appreciate the offer but can't use that offer nowThey should offer me a refund from the original diagnostics or offer me a guaranteed statement that if it stops running again I will not have to pay for another diagnostic testIf it had been done throughtly the frist time maybe this problem may not have happenedThe Air bag and seat belt light still stays on, I was told by Steve Fthe manager that for them to trace that would cost me more money for diagnostics feesWhich I thought was included in the frist researchWhy wasn't it included in their research I wonderThey said they would pay for the towing charge but that did not happen it was paid for by my insurance companyThat they don’t have to pay me because I pay for emergency road side servicesFor future references, they should be more proactive with their customer services and make sure people are getting quality servicesI will not take my car there any more instead I will take it to the Darcars dealer ship in Marlow HeightsNew Carrollton has horrible services for the repair shop and no one seem to care about the customers they are more concerned about their commission they can make.
Regards,
*** ***

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Complaint: ***
I am rejecting this response because: The test drive of mile along with the salesman in the car did not reveal the problems with the car. The Service Department attempted to fix both the problems and neither are fixed. The noise was described to the salesman, sales manager and service clerk as being in the brake line or tires. They knew when they advised me to come into the service department. Did they really expect to pay for repairs to the brakes within days of purchase of a vehicle regardless of the 30-day warranty?At this point, I will fix the problems but never recommend or visit that dealership againThey are a shoddy, unreliable operation as far as I am concerned. They took advantage of a 62-year woman. Bless them.I believe also that they do their own Maryland inspections but am not sure. Another issue I found was that there are two different sized tires on the car. This is another thing that most people would not notice.You may close this complaint. I will not seek any resolution from Darcars. Thank you for your assistance.
Regards,
*** ***

Dear *** ***,
We have placed a stop payment on the original check and have
issued another refund check. As far as
the statement from the mechanic who inspected the vehicle, I did not see that
attachment. Could you please ask *** *** to share the findings so we can research this further
Thank you
Rose

Good afternoon, I looked into the customer’s requestHere are the facts as we have documentedCustomer came in February 18th with miles on the carHer complaint was the temperature gauge goes up and down and car over heatedCustomer just had water pump, thermostat, drive belt
and hoses replaced in October(Not at a DARCARS location)The customer requested we replace the thermostat that she supplied to usNo warranty on the installation as this part was not from our storeAfter this was replaced we found that the coolant sensor had an internal short and customer authorized us to replace thisOn the same visit we flushed the heater core The customer then came back February 27th with milesShe stated that the car was still overheatingWe test drove it for milesThe car did not overheat while we had it. The customer drove 3,miles and returned on May She states that her car was overheating but now the check engine light was on the gage goes to fully hot and the car cut off twiceWe found the vehicle was low on coolantWe topped off the coolant drove several miles for several daysIt did not overheat. Car was towed in on May 28th with miles on itBased on the previous repairs and further inspection, there is an internal coolant lossWe have given the owner an estimate to remove the cylinder heads to determine cause of the failureCustomer has declined at this time. If the customer has any other questions please let me knowThank you

I have reviewed the customers concernsI do see that the customer brought her car to us for the first time in August with 152,milesWe diagnosed it at that time needed repairs to the wires leading to her alternatorWe also noticed that she had a short to the tail lights as they were out as
wellThe customer returned January with 154,miles with a no start concern as well as her windows were not going up or downWe diagnosed at the wires has a short and we repaired theWe tested the battery and alternator and both passed at that timeWe feel the battery was drained by the wire shortWhen the customer returned the third time the battery failed and would not hold a chargeWe recommended replacing the battery but it was declined by the customerWe would be happy to provide good will assistance by offering the battery replacement at no charge to the customerPlease let me knowThanks- Jammie D***

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Complaint: ***
I am rejecting this response because:A valid response cannot be done within days. I received a voice mail from Steve F* on 3/8/saying my part was in. I need more time. I have never spoken to anyone with authority at Darcars. Only kids in the Service department. Hawa M*** a service clerk, and Aaron D*** a service manager. There are parts missing from my auto as stated in my complaint, the engine is idled way too high, along with missing lug nuts and damaged studs, and other parts under the hood are missing. The ABS light is still on, the door locks and door chime is still inoperable. I paid for all these things and still have not received them. Been made to wait months for parts I was forced to pay for in advance for labor that was never performed. I need to have this complaint remain open until I have been completely satisfied
Regards,
*** ***

Good morning,DARCARS will not be refunding the customer based on my last responseThank you

Kim H*** spoke with the customer on FridayWe do owe him for the difference in priceWe have submitted a check request and will mail out to the customer once we have two signature's Customer is aware and happy at this timeThank you

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 Complaint: [redacted]
I am rejecting this response because:In having a third party review the vehicle it was noted the valve was damaged due to being "stuff" with coolant, basically Darcars pushed too much coolant into the vehicle (the 3 lbs when the vehicle only calls for 1 lb) resulting in the damage valve.  I voiced to Darcars I would not take time off work, and loose further funds, to meet and prefer to discuss over the phone.  They declined this offer to discuss further, resulting in this claim of action.I have a statement from a mechanic which supports the claim of Darcars damaging the vehicle system by "stuffing" it with coolant, I am requesting a complete refund of the $220 paid to cover the damages.I have also notified [redacted] of this Revdex.com action, AMEX has sent Darcars a letter as well to support this claim and a request for the total charge to be refunded.As of today, 10/16/2014, no refund (as stated by darcars) has been received.  Even if received, this is not acceptable as it does not cover the cost of replacing the damaged valve
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:

Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because: its not sufficient and in addition I never threatened anyone in DARCARS.  This is just another lie they tend to tell. I never wanted the vehicle. I was tricked, deceived and bold faced lied to in regards to the purchase of this unwanted vehicle.  
Regards,
[redacted]

I have reviewed the customers concern. The 30 day 1000 mile warranty is powertrain only. You will find exactly what is covered on the copy that was given to the customer at the time of purchase. Radio concerns and brakes are not included. The car was Maryland State Inspected and did pass.  When...

the customer brought the car in to us it was for a noise concern. The brakes were inspected and the radio was checked as well. We tightened the antenna for the radio concern. The rotors were resurfaced. If the customer is still having a concern we can take a look. However, any repairs that are needed outside of the 30 day 1000 mile warranty, would be the customers responsibility. We would only be able to offer a discount at this time.

Good afternoon. I understand that we were able to find that the radio was causing the draining of the battery. This repair as well as alternate transportation is being covered. Please let me know if this is not the case. Thank you.

I was forced to trade in my car for a new car because I was told that I would need my motor replaced and it would be between 8 or 9 thousand dollars to fix wich I didn't have. They just denied any fault and I needed something to drive, I was out of transportation for almost 2 months. I was pretty much in a no win situation and it's nothing we can do as consumers when things like this happens they just deny and we have no proof of what they did so no one's going to help us. Seems like this was just a waist of time.

We would like for the customer to come in so that we can see if the dash is repairable. If its not repairable we will replace this. Please let me know when the customer would like to come in. Thank you.

We have tried to assist this customer. She has sent threating texts to our employees. We are no longer speaking to this customer. We will refund the customer 1798.00 -  this is what she paid and signed for the aftermarket parts to be installed. If the customer chooses to accept please let me...

know as our lawyer will be in contact with her. Thank you - Jammie

Good afternoon. I did mail the letter as requested to the address provided in the email. I just sent the same letter to the customers email address to make sure it is not lost again. Thank you.