DarCars Chrysler Jeep Dodge of Rockville

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The darcars representative responding to my complaint hasn't made any reasonable attempt of reconciliation Please forward my complaint to darcars corporate office Thanks Regards, [redacted] ***

Good afternoon, I have reviewed the customers concerns and discussed this with our General ManagerI do apologize that we are not able to take 25% off the MSRP on that model of JeepWe could possibly take that much off of a basic [redacted] but not the [redacted] I am very sorry for any confusion or inconvenience this has causedThank you

I am a first time car buyer and I went to this dealership on the last day of the moth looking for a deal on a used carI fell in love with a dodge dartIt had a dinger on the driver side door but my salesman promised me they would fix itJust bring the car in when your ready to get it fixed he saysI bought the car and a week later brought the car in to get the dinger fixed but was looked at like I was crazyThe salesman told the managers that he did say that but the managers told me no that they were not going to fix itWeeks of being persistent, going back and forth to the dealership(mind you I live minutes away) and a few arguments later a Sales manager named Tavin suggested that since they were not going to do what was promised to me and fix that dinger (bent piece on the door with some rust and chipped paint) they would take my dart back and they would get me one of the new models they still had in stock for just a little moreThis is October and I haven't had the phone for a month yet Have not even made my first payment yetBut I agree because that dinger is on the driver side door and is an eyesore and I would not have bought that car had I known I could not have gotten that dinger fixedA few days later I went to the dealership to complete the exchangeI was there for hours and they took my week old used car back for $less than what I paidSo I am paying a lot more money for the new car because of thisI have zero experience with buying a car and I trusted that this dealership would take good care of me and not take advantage of me like thisI am still trying to get some of that money back and or figure out how this can be fixedCorporate is telling me they cant do anything and it is up to the dealership to make things betterWhat they did to me with this sale is unethical and just 100% wrong

I am very sorry but we are unable to discount that model 25%I have called all of my dealerships and none of them have made that type of discount as of yetIf the customer can obtain something in writing from another non DARCARS franchise I would be willing to share that with our Director to see if we can do some sort of price matchThank you

We are sorry the customer can not accept our apology

Good afternoon, After reviewing the service records I found that the only repairs that were made were oil and filter change, tire rotation, we replaced the battery and did a multipoint inspectionNo other repairs were performedOur service manager has tried to contact the customer to discuss but customer has not returned the phone calls We would be more then happy to have the customer come back in so we can take a look at what he is concerned aboutPlease feel free to contact me directly Thank you, Jammie D***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
A representation was made at the time I agreed to the diagnostic charge that it would be applied in whole or in part to any work that they would performThey told me that I needed a new battery (which proved to be absolutely untrue), but then refused to apply the payment made to replacing the batteryIn short, I agreed to the $diagnostic ONLY because of their promise to apply it to any work done subsequently
Regards,
*** ***

We are sorry for any misunderstandingI have reviewed this at the highest level trying to verify what the customer has statedWe were unable to find any paperwork supporting the
customers concernsWe make sure that all of our customers read each contract before signing and make sure that we are able to answer any questions at the time of purchaseThe customer stated that he did find the error and we corrected itI did personally escalate this to our Director of Sales, who personally spoke with *** *** on October Ali thanked the customer for bringing this concern to our attention and assured him that we would speak with our Financial Manager when he returns to workThe Finance Manager was taken by ambulance from our dealership and did not return for two monthsAny internal matter we would not be able to share as these are handled privately internallyAt this time we believe that we have reviewed and handled this concern to the fullestThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the response from the dealership is simply not accurate The dealership is attempting to classify this situation as a "misunderstanding" and an "error" The facts here are incredibly simple and this was not a misunderstanding or an error I believe that trying to label this situation using that terminology is insulting and is only proving to proliferate their course of conduct in bad faith The bottom line is the sales manager on duty was trying to squeeze some extra profit out of my transaction and attempted to do so in an unethical fashion I complained instantly to the finance manager and the sales manager, as well as to countless customer service associates/managers in the days/weeks following my purchase While trying to say they are "unable to find any paperwork supporting the customers concerns" may be accurate [which I cannot confirm for them], the dealership had ample to deal with this back in September when the information was fresh and the finance manager was still working in ordinary course.
It appears to me they have no intention of taking ownership of the unethical conduct of their employees and there may be nothing further I can do about that However, I simply cannot "accept" their response and I hope this information will continue to be available to users of the Revdex.com service so they can know the type of sales tactics used by this dealership .Regards,
*** ***

I am a first time car buyer and I went to this dealership on the last day of the moth looking for a deal on a used car. I fell in love with a 2013 dodge dart. It had a dinger on the driver side door but my salesman promised me they would fix it. Just bring the car in when your ready to get it fixed he says. I bought the car and a week later brought the car in to get the dinger fixed but was looked at like I was crazy. The salesman told the managers that he did say that but the managers told me no that they were not going to fix it. Weeks of being persistent, going back and forth to the dealership(mind you I live 20 minutes away) and a few arguments later a Sales manager named Tavin suggested that since they were not going to do what was promised to me and fix that dinger (bent piece on the door with some rust and chipped paint) they would take my 2013 dart back and they would get me one of the new 2015 models they still had in stock for just a little more. This is October 2015 and I haven't had the phone for a month yet . Have not even made my first payment yet. But I agree because that dinger is on the driver side door and is an eyesore and I would not have bought that car had I known I could not have gotten that dinger fixed. A few days later I went to the dealership to complete the exchange. I was there for 5 hours and they took my 3 week old used car back for $5900 less than what I paid. So I am paying a lot more money for the new car because of this. I have zero experience with buying a car and I trusted that this dealership would take good care of me and not take advantage of me like this. I am still trying to get some of that money back and or figure out how this can be fixed. Corporate is telling me they cant do anything and it is up to the dealership to make things better. What they did to me with this sale is unethical and just 100% wrong.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The darcars representative responding to my complaint hasn't made any reasonable attempt of reconciliation.  Please forward my complaint to darcars corporate office.  Thanks
Regards,
[redacted]

Good afternoon,
After reviewing the service records I found that the only repairs that were made were oil and filter change, tire rotation, we replaced the battery and did a multipoint inspection. No other repairs were performed. Our service manager has tried to contact the customer to...

discuss but customer has not returned the phone calls.  We would be more then happy to have the customer come back in so we can take a look at what he is concerned about. Please feel free to contact me directly.  
Thank you,
Jammie D[redacted]

We are sorry the customer can not accept our apology.

Good afternoon, I have reviewed  the customers concerns and discussed this with our General Manager. I do apologize that we are not able to take 25% off the MSRP on that model of Jeep. We could possibly take that much off of a basic [redacted] but not the [redacted]. I am very...

sorry for any confusion or inconvenience this has caused. Thank you.

This dealership advertises prices for vehicles that is very misleading. For example I was interested in a car that normally goes for $52000, so of course their ad caught my eye when I saw it advertised for sale at $48000 at their dealership (on their website). Thank the Lord I didn't waste a trip to MD because here's their response when I asked them "what discounts would I have to qualify for to get this car for $48000?" Here's their response:
"There is a max amount of discount of $4,065 on the vehicle it assumes you qualify for the following:
Recent College Graduate = $500
Active Duty Military = $500
Lease conquest (can be applied if anyone in the current house hold leasing any vehicles at the moment) = $1000
Returning a leased vehicle = $2000
$65 dollars is the amount of discount we are able to discount from the price"
So they take it upon themselves to ASSUME you're an active duty military member, a recent college grad, that also has 1 car in the household that is currently being leased, but yet is also returning another car to the dealer that is currently being leased. This is VERY misleading. Each dealer should have to advertise to actual price of each vehicle then separately list each discount that one might qualify for, not just ASSUME EVERYONE is going to qualify for EVERY discount just so they can advertise a lower price that probably 90% of the public won't qualify for anyhow.

I am very sorry but we are unable to discount that model 25%. I have called all of my dealerships and none of them have made that type of discount as of yet. If the customer can obtain something in writing from another non DARCARS franchise I would be willing to share that with our Director to see if we can do some sort of price match. Thank you.

Dear [redacted],
Roman">
 
Please refer to the attached repair order that [redacted]
signed at the time the service was requested. 
I am very sorry for the confusion regarding the diagnostic charge.  As you will read, [redacted] signed
authorizing the diagnostic charge of $138.00. 
Our labor charges are in 2 parts. 
1 part is the diagnostic charge and the 2nd part is the
repair.  In this case, [redacted] already
paid the diagnostic portion; therefore, the estimate provided was for the
repair portion.
 
Please feel free to contact me at ###-###-#### if you have
any questions or need additional information.
 
Thank you
 
[redacted]
Vice President Customer Relations
DARCARS Automotive Group
###-###-####

Review: The purpose of this communique' is shed light on - at best dishonest and deceptive business practices, but worse - fraud and deception that transpired during the purchase process of a 2013 Dodge Ram Truck [VIN #[redacted]] from Darcars Chrysler Jeep of [redacted] MD on 3/20/13.

During the seminal aspects of the transaction on 3/20/13,the negotiation was for a total base sticker price of $43,665 and Total price $51,835.

I wanted to trade my truck [VIN # The purpose of this communique' is shed light on - at best dishonest and deceptive business practices, but worse - fraud and deception that transpired during the purchase process of a 2013 Dodge Ram Truck [VIN #[redacted]] from Darcars Chrysler Jeep of Rockville MD on 3/20/13.

During the seminal aspects of the transaction on 3/20/13,the negotiation was for a total base sticker price of $43,665 and Total price $51,835.

A. I wanted to trade my truck [2005 Dodge Ram VIN# [redacted]] for a credit value of

$10,000. Sales Consultant [redacted] agreed to that stipulation.

B. I tendered $10,000 as a down payment

C. There was an automatic rebate of $4,968 that Darcars did not grant. Instead, I was given $2,750.00-

a difference of $2,218

D. Through what is known as the AffilliateRewards Program at my job [Code [redacted]], I was

granted another reduction $1,500.00 as a ‘Preferred Price’

E. At the point in time of purchase, I had an excellent credit rating [Equifax 862] that should have afforded

me to the best cost of credit of 1.99%. Instead, my contract was farmed out at a higher rate of 2.99%

The amount that I would be financing [less my trade and deposit] would be $24,000. On my initial visit -

to establish the transaction - those numbers were agreed upon. When I returned on the aforementioned

date, the agreed upon sum had been raised by $2,750. As well, my contract was redirected to a finance

company that is charging me 2.99% instead of the 1.99% I was eligible for at the time.

At this point I am appealing to your agency to find out if I have any recourse with respect to the “bait and

switch” tactic that transpired during my purchase. I would appreciate a review of my transaction any other

consideration you might render in assisting me in resolving the matter.

Thank you in advance

Andrew Teel

$10,000.00 - Cash

$10,000.00 - Trade In

$25,050.37 - Finance

$45,050.37 - TOTAL

$4,755 - Tax & Tags

$49,805.37

Business

Response:

Dear [redacted],

Review: Asked Customer Service Rep. to diagnose problem with heating system. Was informed that $138 diagnostic charge was non-refundable, but that it would be applied to any repair. Asked Service Rep. to diagnose problem with battery as well. He agreed. When I received estimate on heating issue, I was told battery need to be replaced. I said fine, replace battery and apply the $138 to that. I was told that the diagnostic only applicable to the heating diagnostic. I wold be charged both $138 and $165 for a new battery. My wife then called Darcars service manager who stated that his people had to be paid for the time spent on the diagnostic. He stated that I could not have been misled by the service representative who was one of his most experienced people. We believe we had a oral agreement with Darcars that applied to any diagnostics they may have undertaken, including the battery, and that any reasonable person would have had the same understanding based on what the service rep. stated as Darcar's policy. Moreover, the amount of time spent in diagnosing the problem was minimal. We know because we had our local service station come up with the same diagnosis (at no charge).Desired Settlement: We were willing to pay Darcars premium charge for the battery using the diagnostic charge. They have put us in an untenable position. Darcars advertising touts its impeccable service and customer relations. Based on this experience, Darcars unaccredited Revdex.com status, and the number of complaints against it, this appears to be false advertising.

Business

Response:

Dear [redacted],

Please refer to the attached repair order that [redacted]

signed at the time the service was requested.

I am very sorry for the confusion regarding the diagnostic charge. As you will read, [redacted] signed

authorizing the diagnostic charge of $138.00.

Our labor charges are in 2 parts.

1 part is the diagnostic charge and the 2nd part is the

repair. In this case, [redacted] already

paid the diagnostic portion; therefore, the estimate provided was for the

repair portion.

Please feel free to contact me at ###-###-#### if you have

any questions or need additional information.

Thank you

Vice President Customer Relations

DARCARS Automotive Group

###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

A representation was made at the time I agreed to the diagnostic charge that it would be applied in whole or in part to any work that they would perform.They told me that I needed a new battery (which proved to be absolutely untrue), but then refused to apply the payment made to replacing the battery.

I am a first time car buyer and I went to this dealership on the last day of the moth looking for a deal on a used car. I fell in love with a 2013 dodge dart. It had a dinger on the driver side door but my salesman promised me they would fix it. Just bring the car in when your ready to get it fixed he says. I bought the car and a week later brought the car in to get the dinger fixed but was looked at like I was crazy. The salesman told the managers that he did say that but the managers told me no that they were not going to fix it. Weeks of being persistent, going back and forth to the dealership(mind you I live 20 minutes away) and a few arguments later a Sales manager named Tavin suggested that since they were not going to do what was promised to me and fix that dinger (bent piece on the door with some rust and chipped paint) they would take my 2013 dart back and they would get me one of the new 2015 models they still had in stock for just a little more. This is October 2015 and I haven't had the phone for a month yet . Have not even made my first payment yet. But I agree because that dinger is on the driver side door and is an eyesore and I would not have bought that car had I known I could not have gotten that dinger fixed. A few days later I went to the dealership to complete the exchange. I was there for 5 hours and they took my 3 week old used car back for $5900 less than what I paid. So I am paying a lot more money for the new car because of this. I have zero experience with buying a car and I trusted that this dealership would take good care of me and not take advantage of me like this. I am still trying to get some of that money back and or figure out how this can be fixed. Corporate is telling me they cant do anything and it is up to the dealership to make things better. What they did to me with this sale is unethical and just 100% wrong.