Darcars Lincoln Mercury & Darcars Kia

Review: Battery magically starts dying on the 24th month of 24 month warranty. Service department refuses to replace free of charge even though the issue started during the last month of the warranty. This is a 2 year old car, the battery should not have died!!Desired Settlement: Replace the battery.

Business

Response:

Dear

Ms. [redacted],

Review: 08/06/2000 New Purchase/[redacted]. Mileage [10 miles]

06/04/2011- I took my [redacted] to [redacted], Virginia] for an annual maintenance review. Total cost for repairs [$147.85]. The mileage on the [redacted] was [59,501 miles]. [see exhibit A]

05/14/2012- I took my [redacted] to [redacted] for repair services. Total cost for repairs [$736.62]. The auto mechanic mentioned that due to minimal use, the vehicle should be driven once a week or the engine should be started and run twice every week. The mileage was estimated at 64,000 miles. [see exhibit B]

12/12/2013- I took my [redacted] to DarKars [redacted] for repair services. When I would place the vehicle in reverse, the engine would stop running. I was charged [$1,036.83] for alleged repairs to my vehicle. After receiving the vehicle, the vehicle continued to stop running when placed in reverse. I returned to DarCars [redacted] to acquire help, but I was ignored by the employees until I demanded that the parts removed from the vehicle be returned to me. An Air Filter and several Spark Plugs were returned. The vehicle’s mileage was 64,728 miles. [see exhibit C]

12/16/2013- I took my [redacted] to [redacted] in order to get a professional and honest repair diagnosis for the [redacted]. After the diagnosis, I was informed that it would cost [$1,131.40] to repair the vehicle. The vehicle’s mileage was 64,728 miles.

[see exhibit D]

12/24/2013- I took my [redacted] to [redacted], Virginia]. After waiting several hours, I was informed that the [redacted] mechanics couldn’t find any mechanical problems with the [redacted] and that I didn’t have to pay the diagnosis fee. Afterwards, the vehicle’s engine continued to stop running when the vehicle was placed in reverse. The vehicle’s mileage was 64,803 miles. [see exhibit E]

02/17/2014- After starting the vehicle and placing it in reverse, the vehicle’s engine stopped running. After opening the vehicle’s hood, I found that the vehicle’s [negative] battery cable terminal was severely rusted and partially detached from the negative post of the battery. I went to [redacted] and purchased a Battery Cable Terminal. After installing the Battery Cable Terminal there were no farther issues with the vehicle’s engine turning off when placed in reverse. Cost for repairs [$5.29]. [see exhibit F]Desired Settlement: Refund

Business

Response:

I

received the follow up documents from **. [redacted], (from the Office of the attroney General) however, this does not show

that the check engine light was repaired by the replacement of the battery

cable.