We feel that we honored our agreement when the customer came back in for the buff jobWe can not take responsibility for scratches found after the purchase on a pre-owned carAt this point we can offer a discounted price if the customer wanted to have the work done at our body shopThat will be the only assistance at this timeThank you
From: Revdex.com of Metro Washington DC Date: Thu, Jul 23, at 10:AMSubject: Fwd: Fw: Complaint# [redacted] To: [redacted] < [redacted] @myRevdex.com.org> ---------- Forwarded message ----------From: [redacted] < [redacted] @ [redacted] .com>Date: Wed, Jul 22, at 10:AMSubject: Fw: Complaint# [redacted] To: MyRevdex.com Info On Wednesday, July 22, 9:AM, [redacted] < [redacted] @ [redacted] .com> wrote: In response to [redacted] 's response to my complaint [redacted] is a liar he did not pay for buffing of scratches I did because after I went with the saleman to pickup the car from DARCARS on [redacted] , I noticed some scratches which concerned me, the salesmen stated that the company Darcars would buff them out however; I had to pay the $to have the scratches buffed, however they failed to mention the curb rash on the front of the bumper and it was not pictured in the pictures from the insurance company and as stated, if, I new the vehicle was that damaged I would not have purchased it; because they were so busy bleeding me for cash money and altogether I paid $3,for the downpayment, and at the time they did not disclose the curb rash on the front bumper of the vehicle as which had been discovered by me, and the insurance, person from *** After the buff wore off, the scratches became more visible, and I noticed the curb rash shortly after thatWhat [redacted] considers a minor cosmetic, I consider something that distracts from the beauty of the vehilce, who wants to buy a banged up vehcile Noone buys anything knowingly with prior damageIf [redacted] felt that the scratches were minor and cosmetic which he did or I believe the terminology came from the insurance Company, then why did he attempt to buff them out and why did he fail to disclose the curb rash on the front of the bumperFor $3,downpayment I feel I deserve better I can produce my bank records to show the ATM withdrawal for the $buff, as he did not pay for it [redacted] ###-###-####
I have researched the customers concernsI am very sorry to hear that she had trouble using the plans We sell the *** warranty all of the time and do not typically hear about any concerns using this productThe items were purchased The companies pro rate the amount of the
refundAt this time if both policies were cancelled then the refund back to the end of the loan in the amount of DARCARS would like to offer the customer store credit as well - as goodwillIf the customer chooses to accept please let me knowThank you Jammie D***
Because the curb rash on the front of the bumper was not disclosed to me upon my selection of the vehicle The dealer knew the scratches were there and said nothing about it[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
We feel that we honored our agreement when the customer came back in for the buff job. We can not take responsibility for scratches found after the purchase on a pre-owned car. At this point we can offer a discounted price if the customer wanted to have the work done at our body shop. That will be the only assistance at this time. Thank you.
Good afternoon,I spoke with [redacted] in regards to your concern. He was confused when he heard that you were concerned with the minor cosmetic damage on your pre-owned car. He stated that you and the salesperson went to one of our sister dealerships where you inspected the vehicle...
and drove it back to our dealership to purchase. At that time he remembers you saying something about the scratches and he stated that you all discussed the touch up that was already done. He agreed to have it buffed but no mention of anymore touch up. He did pay 101.00 to have this done. I checked the history. Looks like you purchased on 6/9/15 and brought it back in 6/15/15 for the buff job as agreed at the time of purchase. At this time, we will not be assisting in the repairs or any refunds. Thank you.
From: Revdex.com of Metro Washington DC <[email protected]>Date: Thu, Jul 23, 2015 at 10:58 AMSubject: Fwd: Fw: Complaint#[redacted]To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Wed, Jul 22, 2015 at 10:28 AMSubject: Fw: Complaint#[redacted]To: MyRevdex.com Info <[email protected]>
On Wednesday, July 22, 2015 9:20 AM, [redacted] <[redacted].com> wrote:
In response to [redacted]'s response to my complaint. [redacted] is a liar he did not pay 101.00 for buffing of scratches I did because after I went with the saleman to pickup the car from DARCARS on [redacted], I noticed some scratches which concerned me, the salesmen stated that the company Darcars would buff them out however; I had to pay the $100.00 to have the scratches buffed,
however they failed to mention the curb rash on the front of the bumper and it was not pictured in the pictures from the insurance company and as stated, if, I new the vehicle was that damaged I would not have purchased it;
because they were so busy bleeding me for cash money and altogether I paid $3,700 for the downpayment, and at the time they did not disclose the curb rash on the front bumper of the vehicle as which had been discovered by me, and the insurance, person from [redacted]. After the buff wore off, the scratches became more visible, and I noticed the curb rash shortly after that.
What [redacted] considers a minor cosmetic, I consider something that distracts from the beauty of the vehilce, who wants to buy a banged up vehcile. Noone buys anything knowingly with prior damage.
If [redacted] felt that the scratches were minor and cosmetic which he did or I believe the terminology came from the insurance Company, then why did he attempt to buff them out and why did he fail to disclose the curb rash on the front of the bumper.
For $3,600 downpayment I feel I deserve better. I can produce my bank records to show the ATM withdrawal for the $100.00 buff, as he did not pay for it.
[redacted]
###-###-####
We feel that we honored our agreement when the customer came back in for the buff jobWe can not take responsibility for scratches found after the purchase on a pre-owned carAt this point we can offer a discounted price if the customer wanted to have the work done at our body shopThat will be the only assistance at this timeThank you
From: Revdex.com of Metro Washington DC Date: Thu, Jul 23, at 10:AMSubject: Fwd: Fw: Complaint# [redacted] To: [redacted] < [redacted] @myRevdex.com.org> ---------- Forwarded message ----------From: [redacted] < [redacted] @ [redacted] .com>Date: Wed, Jul 22, at 10:AMSubject: Fw: Complaint# [redacted] To: MyRevdex.com Info On Wednesday, July 22, 9:AM, [redacted] < [redacted] @ [redacted] .com> wrote: In response to [redacted] 's response to my complaint [redacted] is a liar he did not pay for buffing of scratches I did because after I went with the saleman to pickup the car from DARCARS on [redacted] , I noticed some scratches which concerned me, the salesmen stated that the company Darcars would buff them out however; I had to pay the $to have the scratches buffed, however they failed to mention the curb rash on the front of the bumper and it was not pictured in the pictures from the insurance company and as stated, if, I new the vehicle was that damaged I would not have purchased it; because they were so busy bleeding me for cash money and altogether I paid $3,for the downpayment, and at the time they did not disclose the curb rash on the front bumper of the vehicle as which had been discovered by me, and the insurance, person from *** After the buff wore off, the scratches became more visible, and I noticed the curb rash shortly after thatWhat [redacted] considers a minor cosmetic, I consider something that distracts from the beauty of the vehilce, who wants to buy a banged up vehcile Noone buys anything knowingly with prior damageIf [redacted] felt that the scratches were minor and cosmetic which he did or I believe the terminology came from the insurance Company, then why did he attempt to buff them out and why did he fail to disclose the curb rash on the front of the bumperFor $3,downpayment I feel I deserve better I can produce my bank records to show the ATM withdrawal for the $buff, as he did not pay for it [redacted] ###-###-####
I have researched the customers concernsI am very sorry to hear that she had trouble using the plans We sell the *** warranty all of the time and do not typically hear about any concerns using this productThe items were purchased The companies pro rate the amount of the
refundAt this time if both policies were cancelled then the refund back to the end of the loan in the amount of DARCARS would like to offer the customer store credit as well - as goodwillIf the customer chooses to accept please let me knowThank you Jammie D***
Because the curb rash on the front of the bumper was not disclosed to me upon my selection of the vehicle The dealer knew the scratches were there and said nothing about it[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
We feel that we honored our agreement when the customer came back in for the buff job. We can not take responsibility for scratches found after the purchase on a pre-owned car. At this point we can offer a discounted price if the customer wanted to have the work done at our body shop. That will be the only assistance at this time. Thank you.
Good afternoon,I spoke with [redacted] in regards to your concern. He was confused when he heard that you were concerned with the minor cosmetic damage on your pre-owned car. He stated that you and the salesperson went to one of our sister dealerships where you inspected the vehicle...
and drove it back to our dealership to purchase. At that time he remembers you saying something about the scratches and he stated that you all discussed the touch up that was already done. He agreed to have it buffed but no mention of anymore touch up. He did pay 101.00 to have this done. I checked the history. Looks like you purchased on 6/9/15 and brought it back in 6/15/15 for the buff job as agreed at the time of purchase. At this time, we will not be assisting in the repairs or any refunds. Thank you.
From: Revdex.com of Metro Washington DC <[email protected]>Date: Thu, Jul 23, 2015 at 10:58 AMSubject: Fwd: Fw: Complaint#[redacted]To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Wed, Jul 22, 2015 at 10:28 AMSubject: Fw: Complaint#[redacted]To: MyRevdex.com Info <[email protected]>
On Wednesday, July 22, 2015 9:20 AM, [redacted] <[redacted].com> wrote:
In response to [redacted]'s response to my complaint. [redacted] is a liar he did not pay 101.00 for buffing of scratches I did because after I went with the saleman to pickup the car from DARCARS on [redacted], I noticed some scratches which concerned me, the salesmen stated that the company Darcars would buff them out however; I had to pay the $100.00 to have the scratches buffed,
however they failed to mention the curb rash on the front of the bumper and it was not pictured in the pictures from the insurance company and as stated, if, I new the vehicle was that damaged I would not have purchased it;
because they were so busy bleeding me for cash money and altogether I paid $3,700 for the downpayment, and at the time they did not disclose the curb rash on the front bumper of the vehicle as which had been discovered by me, and the insurance, person from [redacted]. After the buff wore off, the scratches became more visible, and I noticed the curb rash shortly after that.
What [redacted] considers a minor cosmetic, I consider something that distracts from the beauty of the vehilce, who wants to buy a banged up vehcile. Noone buys anything knowingly with prior damage.
If [redacted] felt that the scratches were minor and cosmetic which he did or I believe the terminology came from the insurance Company, then why did he attempt to buff them out and why did he fail to disclose the curb rash on the front of the bumper.
For $3,600 downpayment I feel I deserve better. I can produce my bank records to show the ATM withdrawal for the $100.00 buff, as he did not pay for it.
[redacted]
###-###-####