Darcars of Paramount Drive, Inc.

Review: On August 15, I purchased a 2013 used [redacted] from [redacted] and his manager ** at Darcars [redacted]. I went to Darcars [redacted] on August 12 and met with [redacted] and his manager, **, about purchasing a car because my former car was totaled and I was waiting on an insurance payout expected later on that week from my insurance company. On the 11th of august I selected a car the 2013 [redacted]. That day, [redacted] and ** held a meeting with myself and my friend [redacted] where they informed me of hold contract that I could use until my insurance payout came in. Knowing nothing of a hold contract I was informed that it was a contract on hold, as in not in effect. However, the contract would go into effect contingent on the failure of receipt of the payment of my car in full. Again, the hold contract said that I was to finance my car if payment was not received in full. On August 19, two business day after I purchased the car, the finance associate, [redacted] called me and asked "where the money was?" In a state of shock I responded that I had not received it yet from my insurance company. I asked why you are calling, and [redacted] told me that I had stated what I would have the money to them today. Knowing I did not say that, I asked my friend who was with my when I purchased the car on the 15, [redacted] and it was his understanding as well that the hold contract was in effect and **, [redacted], and [redacted] has said to simply, "send the insurance check when I relieved it." Upset, [redacted] transferred me to his manager [redacted] for me to speak with him. I informed [redacted] of the situation and he told me he would call me back when he spoke to [redacted], **, and [redacted], When he called me back he called me a liar, and said that I need to return the car. Once again, shocked, I told him I didn't lie and that I will have my insurance company expedite a letter that says that they are sending me the money. He told me not to bother and called me a liar again and I asked him to stop. He then proceeded to yell at me and said, "bh bring back the [redacted] car." In hindsight, I wish I brought back the car. At that point I spoke with the general manager [redacted]. My dealings with [redacted] were mediocre at best, he offered no apology for his coworkers actions but did handle all of my other dealings financially. As I agreed to on the 15 of August I sent my insurance check to Darcars the moment I received it. Sounds like the beginning of a horrible bait and switch contract issue.

In my dealings with the car and insurance issue, I began to notice that there were things wrong and missing from my car. When I test drove the vehicle on the 11, there were floor mats. When I picked up the vehicle, there were none. I told [redacted] that I wanted them and he promised me he would get them to me in two weeks. In addition, on the 15th when I finally bought the car, I was only given one key, [redacted] told me he couldn't locate the key and would find it and send it to me or have me pick it up in a weeks time. Still, 4 months later I have no floor mats to my brand new car and only one key. That is bait and switch for you.

Furthermore my 2013 [redacted] was sold to me with a broken transmission. After a week of having the vehicle it completely stopped when I was driving. Panicked, I avoided an accident and called the dealership. [redacted] transferred me, not wanting to handle my car malfunctioning. When I reached Darcars [redacted] they replaced my transmission and told me it had been broke for a while. Hence, [redacted], **, [redacted], and [redacted] sold me a lemon. Again, bait and switch.

Now fast forward to today, I still am dealing with Darcars of [redacted]. It's has been 4 months since I purchased my car and I still have no tags on my vehicle. My temporary tags have been renewed once already. I have spoke to [redacted] who has acted negligently in handling my tag issue. On the 11 of October I was told that I need to inspect my car at the DMV to get my tags. I left work immediately and got my car inspected and faxed it over to [redacted]. A Month later, I still have not received my tags. I have called [redacted] for the past week and left multiple messages and she never returned my call. Today, I called again and I asked to speak to her supervisor who informed me that the dc DMV, where my tags would come from, hasn't responded. I think that would have been good information for me to know-- I'd like to be is informed in the situation. I was then told by [redacted]'s supervisor that I can't have another temporary tag issued because the state will only allow it done once. Now I am in the situation to have expired tags and there is nothing Darcars will do about it. In addition the supervisor transferred me to ** to speak with about how to expedite the issue. ** told me it was my fault I didn't have the tags because the date of purchase, on the 15 and the receipt of payment was two weeks apart. As I stated earlier, if I had known that a hold contract would have caused so many issues, I would have never done it. ** continued the conversation with me and told me I would have my tags withing 24hrs. I asked him how he knew because [redacted]'s supervisor just told me that the dc DMV is yet to respond. So as the consumer, I am hearing to different stories and I am feeling once again a victim of the bait and switch.

I feel victimized, neglected and abused from all of the personnel at Darcars [redacted].Desired Settlement: I would like and apology from the [redacted] Family who owns Darcars. I would like [redacted], the gnenral manager to also apologize for the horrendous treatment I received at his place of work. I would like to have my extra key, my tags, and floor mats. I would also like to be compensated monetarily for being sold a faulty car with a broken transmission.

Business

Response:

Dear **. [redacted],

Review: I bought a truck from them in July 16th. Although, I did appreciate what they did for me during the sale....I don't appreciate what they did afterwards. I gave them 2 checks of $1,000 each. They cashed one that same day, and the other one they were supposed to cash 2 weeks later on the 29th of July. They cashed it 2 days later. Obviously, the money wasn't in the account. The check was returned for non-sufficient funds and I was charged $30 fee. Afterwards, they proceeded to try to charge that same account using just the routing number and bank account number that was on the check that I left them. They did this a total of 4 more times for a total of 5 times... Each time I was $30. A total of $150. They also charged $35 dollars to my account randomly. That totals $185. They did all of this without contacting me. I never heard from them until the collections started calling me. I understand it's my responsibility to pay. They did not, however, adhere to our agreement. As a result of their constant attempt to charge my account, I've acquired an unnecessary and outrageous amount of fees. Again, I never got a call, or a letter BEFORE starting charging my account.Desired Settlement: I would like the $185 discounted from the total amount of what is owed. I also want discounted from the total owed any fees they are charging for whatever reason. I am not paying for their mistake. If none of this can be done, I want to arrange for the truck to be returned and I want my other $1,000 down payment returned plus the $185 bank fees from my bank. Also, since it was a breach of contract, they should find a way to reverse the auto loan that was approved through them. It should be void. Thanks.

Business

Response:

Dear **. [redacted],

Review: How are you

I bought the [redacted]). I have signed contract and realized something problem in the contract.

The financing manager([redacted]) added amount($2849.46) without any explaination to me.

*Price of optional credit insurance $759.46

*Price of optional auto protection $795

*Price of optional mechanical breakdown protection $1295.

I don"t need all insurance of above. He tricked me that I didn"t speak and understand english well. So I visited three times at there and requested to cancel all the insurance.

But he didn"t give me any completed answer.

I am a taxi driver. Unfortunately my jobs are very bad situation.

This amount($2849.46) are very big to my family.

Please figure out this problem. Our family wait good news.

Thank you so much.

Business

Response:

Good

morning,

Review: This company charged me $20.00 for loan interest. I did not get a loan. I paid cash for the car. I have been trying for months to get them to refund this money that they are not entitled to. They keep giving me excuses, the latest is the State of [redacted] owes me this money since the State of [redacted] collected the interest on this loan that does not exist. This, I believe, is a clear case of fraud. THEY KNEW WHEN THEY DID THE PAPERWORK, THERE WAS NO LOAN. They thought I would not notice when I got home late that night and looked over the bill of sale. THEY WERE WRONG. THEY STILL OWE ME $20.00.Desired Settlement: just give me back the twenty dollars you took and were not entitled to it.

Business

Response:

Good afternoon,

Please refer to the attached check that was mailed on March 6, 2013 in the amount of $138.00 which include the $20.00 lein fee.

Please feel free to contact me at [redacted] if you have any questions or need additional information.

Thank you

Vice President, Customer Relations

DARCARS Automotive Group