DARCARS of Paramount Drive

we received a letter which told us that we can upgrade our [redacted] ***,according our current vehicle information :$months remaining on your loan,new estimated payment quote [redacted] *** $per month for monthsno money out of pocket required.In 12/19/2017, brought the letter and exchanged the old car for new oneAfter several days we received our billing statement that we were told that only $months remaining to pay, not $months remaining on our loan.we went to the company yesterday and today and discussed the problem with the manager.there is no result, and the main manager said" there wasn't any problem and he couldn't solve it"Apparently,$months isn't equal $months,the value variance have $3756.Don't the manager know?

I am in the market for a new vehicleI have been contacted by several potential dealerships regarding my inquiryHaving seen and emailed about the vehicle I want, I was informed that my application was declined purportedly due to poor credit history and lack of downpaymentIn speaking with a representative from the Finance Department named PJ, he berated me and insulted my intelligence by telling me that there were (3) bureaus, that my credit score was a when I have proof to the contrary, and lacked a down payment for the vehicleWhen I asked for a copy of the Credit Report, he wanted to offer me the score onlyUnacceptableBy law, I am entitled to a copy of that report and expect to receive oneMoreover, the customer service skills were less than desirable