Darcars Waldorf Chrysler Jeep

Dear [redacted] , Vincent B***, Service Director contacted [redacted] today to invite him in to repair the scratches as mentioned in his rejection [redacted] explained to Vincent that the scratches were taken care of on his last visit However, he did say that he spoke with a representative from Chrysler who authorized a repair on his interior roof Vincent explained that Chrysler sent him information that they will not repair the area Vincent invited [redacted] to the dealership so Vincent can show him the note from Chrysler, however, [redacted] was in a meeting Please ask [redacted] to stop by so Vincent can show him the information that he received from Chrysler Thank you Rose B***

Dear
*** ***,
Willie
J***, Used Car Manager has been working to repair the vehicle that *** *** purchased. The vehicle was
repaired again on August 18, 2014. Mr
J*** informed *** *** that her vehicle is repaired and ready for pick
up
Thank
you
Rose
*B***
Vice
President, Customer Relations
DARCARS
Automotive Group
***
###-###-####
###-###-####

Dear
*** ***,
I
am very sorry to read about the difficulty that *** *** is having with his
new 200. Our team is working with the technical
team at Chrysler. As of Friday they
approved the replacement of a wiring harness.
We have the harness on order and will install once it arrives. I will update the case once we are sure the
vehicle is repaired
Thank
you
Rose
*B***
Vice
President, Customer Relations
DARCARS
Automotive Group
***
###-###-####
###-###-####
v

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
When I received my car I found out that the car had some scratch
due to parking the car closer to other carsAlso it was missing part in the
driver mirror and the roof was about to come offThis is a new car and I
should not have to go every week to fix it I should get replacement since this
car had the same issue times with the thermostat and the Air condition
Regards,
*** ***

I do not agree with this email , I still have many issue with my car and I will send it again for fix
 
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
Vincent B[redacted], Service Director contacted [redacted] today
to invite him in to repair the scratches as mentioned in his rejection.  [redacted] explained to Vincent that the
scratches were taken care of on his last visit. 
However, he did say that he spoke with a representative from Chrysler
who authorized a repair on his interior roof. 
Vincent explained that Chrysler sent him information that they will not
repair the area.  Vincent invited [redacted] to the dealership so Vincent can show him the note from Chrysler,
however, [redacted] was in a meeting.
Please ask [redacted] to stop by so Vincent can show him
the information that he received from Chrysler.
Thank you
Rose B[redacted]

Review: I purchased a used car from Waldorf Chrysler Jeep. I also purchased an extended warranty with the car, and traded in my old car. The warranty was provided by [redacted]. I submitted, and was approved for, financing through [redacted]. My credit score was 810. I financed the car and the warranty as one package. All agreements, including the extended service contract, were signed. I took delivery of the car. I received information from both [redacted] and [redacted] that I was processed into their systems and my accounts set up successfully. Three weeks later I received a call from the dealership telling me that they had mis-priced the extended warranty. They said that instead of the $3500 I paid for the warranty, it should have been $19,500. They said I would have to pay the difference if I wanted to keep the warranty or change to a different term. I told them we had a contract and I was not interested in changing it. They said they would cancel the warranty. I told them they could not do that. They cited a document in the sales package, called a Special Delivery Agreement, that allows them to cancel the warranty. I referenced the Special Delivery Agreement and read it to them. It contains a paragraph that states "If Seller does not receive approval from a financial source for assignment of the Contract on terms acceptable to Seller, Buyer agrees that upon notice from Seller, Buyer shall return the vehicle in good condition without excess mileage and the sales transaction may be rescinded." I informed them that financing has been successfully arranged with [redacted] and if they had some other basis to support what they wanted, they should send it to me in writing. I also informed them that even if there was some basis for me returning the car to them, they would also have to return the car I traded-in to me. They said they did not have my car any more. I told them it looks like they have not a leg to stand on. I was told they would check their documents and get back to me. I then received, in the mail, a Notice of Adverse Action from the dealership. This document is used to notify a prospective buyer when a bad credit report is received that prevents the dealer from getting acceptable financing. This document states my credit score was 810. I also received more phone calls from the dealership trying to get me to cancel the agreement and opt for a different agreement. I wrote and sent a letter to the dealership telling them that they were harassing me, unjustly trying to discredit me and they must stop. I also told them I would file a complaint with the Revdex.com.Desired Settlement: I want them to stop trying to cancel the legitimate extended warranty agreement I have, and stop harassing me about doing so. I want a letter of apology regarding the Notice of Adverse Action, which states that there was no basis for it in the first place.

Business

Response:

Dear [redacted],

Please allow me to apologize for my delayed response.

We worked to resolve this concern with the Vehicle Service Agreement.

We were able to obtain a Vehicle Service Agreement that [redacted] is happy with.

Can you please update this case

Thank you.

Vice President, Customer Relations

DARCARS Automotive Group

Review: went to purchase a vehicle was asked to bring vehicle back brake repairs had to return vehicle 2nd time brakes screeching picked up vehicle again noticed damage of bottom door panel manager said bring it back I will fix after going to pick up vehicle there was another dent on front fender and paint color didn't match on 1st repair came back again and top fender was repaired and bottom still didn't match lug nut missing off of back tire rims were damaged very scratched up and dented and brake light kept coming on every time I went back to pick up vehicle I made remarks every time I went back and forth that they could keep vehicle if it was not fixed properly and the continue to send me back and forth dragging this out for several weeks I got tired of it told them keep the vehicle credit my account and return payment to finance company in which they still have not which is now going to affect my creditDesired Settlement: refund my money and finance companies moniey and clear this from my credit

Business

Response:

Dear

[redacted],

Review: This letter is to complain about service I recently received from a Chrysler , I purchased a new car from DARCARS Waldorf Chrysler Jeep ( Chrysler 200) since day one I found out the windshield has manufactory error and Chrysler had to replace it . one month I experienced to many electronic problem with the car Engine light start be on also the thermostat kept show -10 and sometime -19 and the car heat start when outside is 87 or 90 . I sent the car to Chrysler and after 3 attempt to correct the issue I was told they corrected the issue however, my car still have the same issue and Chrysler costumer service did not return my calls . Today 08/07/2014 I received a call from DARCARS Waldorf Chrysler Jeep and I was told they unable to find the root cause of this issue. Please help to resolve this issue Thank you ,[redacted]Desired Settlement: New car or money back

Business

Response:

Dear

[redacted],