unfortunately the powertrain warranty has expired at 100 k miles. we have helped these customers along the way however this also went through General Motors Corp and they also rejected any further assistance in this matter.Thank YouMark [redacted]
THE VEHICLE WARRANY HAS EXPIRED AT 80,025 MILESTHIS IS A SITUATION THAT CUSTOMER MAY CONTACT General Motors as at the dealer level we cannot extend a already extended warranty.Thank YouMark [redacted]815 230 2087Service DirectorD'Arcy Buick GMC
This vehicle has 150k miles on it. The customer was advised to replace timing chains at 143 k miles. The customer continued to drive the car without repairing the timing chains unfortunately the chanes broke resulting in the engine failure.Thank youMark
Complaint: [redacted]
I am rejecting this response because: The dealership was negligent and told GM that they recognized for me to fix it when they never did. There is no documentation proving this. Whether the powertrain warranty was outdated or not the fact of the matter is that the dealership was aware of the problem and did nothing about it resulting in this problem. This should have been further investigated by your service team when the engine lights came on knowing that this is a constant problem with these vehicles. Even the GM rep told me that this should have been serviced instead of pushed off by your team like it was. Also, when I received my car back the engine was not put back together and I am missing the hardware for it. So not only did the service team fail to resolve the previous issue, the service team also pushed my vehicle out of the dealership without putting the engine back together and giving me the proper harware that it was previously assembled with.
Sincerely,
Francesca [redacted]
unfortunately the powertrain warranty has expired at 100 k miles. we have helped these customers along the way however this also went through General Motors Corp and they also rejected any further assistance in this matter.Thank YouMark [redacted]
THE VEHICLE WARRANY HAS EXPIRED AT 80,025 MILESTHIS IS A SITUATION THAT CUSTOMER MAY CONTACT General Motors as at the dealer level we cannot extend a already extended warranty.Thank YouMark [redacted]815 230 2087Service DirectorD'Arcy Buick GMC
This vehicle has 150k miles on it. The customer was advised to replace timing chains at 143 k miles. The customer continued to drive the car without repairing the timing chains unfortunately the chanes broke resulting in the engine failure.Thank youMark
Complaint: [redacted]
I am rejecting this response because: The dealership was negligent and told GM that they recognized for me to fix it when they never did. There is no documentation proving this. Whether the powertrain warranty was outdated or not the fact of the matter is that the dealership was aware of the problem and did nothing about it resulting in this problem. This should have been further investigated by your service team when the engine lights came on knowing that this is a constant problem with these vehicles. Even the GM rep told me that this should have been serviced instead of pushed off by your team like it was. Also, when I received my car back the engine was not put back together and I am missing the hardware for it. So not only did the service team fail to resolve the previous issue, the service team also pushed my vehicle out of the dealership without putting the engine back together and giving me the proper harware that it was previously assembled with.
Sincerely,
Francesca [redacted]