DARE AUTO REPAIR? DARE TO COMPARE? Rick B [redacted] ? Shore Center DrEuclidOH 44123? 21G-290-066S Fax: 216-289-8282? June 29, 2016? To Revdex.com,? This is a response to a complain that your office received from [redacted] to repairs done to his Chevy HHrMr [redacted] came in on 5123/and complained that his steering wheel is shaking on the highwayI specifically ask him "is it just when you are driving or when braking", his response was ''no just when I am driving on the highway at high speedsThis was a very important question that I asked Mr [redacted] to determine what direction to take to find the cause of his complaintA high speed vibration is most likely caused by a suspension or tire balance problemI then instructed the tech to test drive the car on the highway to confirm customers complaintThe tech then proceeded to test drive the HHR .The tech informed me the car sounds like the whole front end is going to fall off and was afraid to test driveWhile the car was pulled into the the shop I noticed both front wheels moving side to side when brakingDurning inspection tech noted that both front lower control arms bushing were falling out along with worn leaking struts,worn strut mounts and sway bar linksI called the customer to recomemnd replacing worn parts for safety and could be source of vibrationI never said that not doing repairs would cause an accident.? After repairs were complete, [redacted] picked up the car and later called and stated "it still shaking on the highway." told him to bring the car back and I will recheckWhen [redacted] brought back on 5/25, we inspected front suspension and no other suspension probems were foundThe next logical step to inspect for high speed vibration, is to check balance of front wheels and inspect tiresTech noted that both front wheels were bent and tires were worn uneven, I then called Mr, [redacted] and suggested replacing both front wheels and front tiresI also told [redacted] that his front rotors are warped, brake pads are worn causing a vibration when brakingI told him I felt the brakes pulsating when braking in the parking lot [redacted] said he didnt care about the brakes, but to replace front rims and front tiresWe then replaced two front rims and two new tiresMr [redacted] paid th bill, picked up his car later that dayI informed [redacted] the only thing I feel is a vibration when braking at low speeds and high speedsTHIS IS NOTED ON HIS SIGNED INVOICE ON 5/25/2016.? Mr, [redacted] came back on 5/31/and complained that car was still shaking on the highway and wanted to know if any repairs would be freeI said let me check the car maybe a wheel weight fell off or maybe the tires were not balanced properlyI checked tire balance and everthing was correctWhen I called ***, I told him the only vibration that was felt is when braking because you need front brakesThis is the first time and only time that [redacted] told me that his vibration complaint is when he was braking on the highwayHe then asked if I would repair at no costI said that I flelt bad that there was a miscommunication, but the brake vibration was felt braking in the parking lotI told him that is why I questioned him durning his first visit when complaining of a vibration on the highwayDo you feel a vibration when driving or braking, His response was just driving on the highwayI then explained to him that the first repair to replace control arms and strut, the second visit to replace two bent front wheels and worn tires were all justified repairsThese damaged parts can cause vibration on highwayI told him I still have all old parts and can show himHe replied noI then offerd to replace the front brakes at no labor cost and just cost of the parts ($75.00), he declined.? In conclusion, I feel that all parts that were replaced were worn and damagedWhen an inspection finds more that one problem, its impossible to determine which one is the cause of a vibrationIn my years experience and training, repair what is damaged and then retestAll of the old parts are still here for inspectionI feel if he chose to pay another repair shop $for front brakes that is his choice, I was willing to perforn the repair for $My final thought is that Mr [redacted] was not clear of his complaint, paid for services to repair worn or damaged parts on his car and was offered a -discount to repair worn brakesThe recommendation to replace frotn brakes that is clearly stated on his invoice with a signature and declined.? Sincerely? Richard L, B [redacted] ? Owner? Dare Auto Repair?
DARE AUTO REPAIR DARE TO COMPARE Rick B [redacted] 22781 Shore Center Dr. Euclid. OH 44123 21G-290-066S Fax: 216-289-8282 June 29, 2016 To BBB, This is a response to a complain that your office received from [redacted] to repairs done to his 2008 Chevy HHr. Mr.... [redacted] came in on 5123/2016 and complained that his steering wheel is shaking on the highway. I specifically ask him "is it just when you are driving or when braking", his response was ''no just when I am driving on the highway at high speeds. This was a very important question that I asked Mr. [redacted] to determine what direction to take to find the cause of his complaint. A high speed vibration is most likely caused by a suspension or tire balance problem. I then instructed the tech to test drive the car on the highway to confirm customers complaint. The tech then proceeded to test drive the HHR .The tech informed me the car sounds like the whole front end is going to fall off and was afraid to test drive. While the car was pulled into the the shop I noticed both front wheels moving side to side when braking. Durning inspection tech noted that both front lower control arms bushing were falling out along with worn leaking struts,worn strut mounts and sway bar links. I called the customer to recomemnd replacing worn parts for safety and could be source of vibration. I never said that not doing repairs would cause an accident. After repairs were complete, [redacted] picked up the car and later called and stated "it still shaking on the highway." told him to bring the car back and I will recheck. When [redacted] brought back on 5/25, we inspected front suspension and no other suspension probems were found. The next logical step to inspect for high speed vibration, is to check balance of front wheels and inspect tires. Tech noted that both front wheels were bent and tires were worn uneven, I then called Mr, [redacted] and suggested replacing both front wheels and front tires. I also told [redacted] that his front rotors are warped, brake pads are worn causing a vibration when braking. I told him I felt the brakes pulsating when braking in the parking lot. [redacted] said he didnt care about the brakes, but to replace front rims and front tires. We then replaced two front rims and two new tires. Mr. [redacted] paid th bill, picked up his car later that day. I informed [redacted] the only thing I feel is a vibration when braking at low speeds and high speeds. THIS IS NOTED ON HIS SIGNED INVOICE ON 5/25/2016. Mr, [redacted] came back on 5/31/2016 and complained that car was still shaking on the highway and wanted to know if any repairs would be free. I said let me check the car maybe a wheel weight fell off or maybe the tires were not balanced properly. I checked tire balance and everthing was correct. When I called ***, I told him the only vibration that was felt is when braking because you need front brakes. This is the first time and only time that [redacted] told me that his vibration complaint is when he was braking on the highway. He then asked if I would repair at no cost. I said that I flelt bad that there was a miscommunication, but the brake vibration was felt braking in the parking lot. I told him that is why I questioned him durning his first visit when complaining of a vibration on the highway. Do you feel a vibration when driving or braking, His response was just driving on the highway. I then explained to him that the first repair to replace control arms and strut, the second visit to replace two bent front wheels and worn tires were all justified repairs. These damaged parts can cause vibration on highway. I told him I still have all old parts and can show him. He replied no. I then offerd to replace the front brakes at no labor cost and just cost of the parts ($75.00), he declined. In conclusion, I feel that all parts that were replaced were worn and damaged. When an inspection finds more that one problem, its impossible to determine which one is the cause of a vibration. In my 26 years experience and training, repair what is damaged and then retest. All of the old parts are still here for inspection. I feel if he chose to pay another repair shop $211.86 for front brakes that is his choice, I was willing to perforn the repair for $70.00. My final thought is that Mr. [redacted] was not clear of his complaint, paid for services to repair worn or damaged parts on his car and was offered a -discount to repair worn brakes. The recommendation to replace frotn brakes that is clearly stated on his invoice 56398 with a signature and declined. Sincerely Richard L, B [redacted] Owner Dare Auto Repair
Here are the receipts from the work I had done todayMy fiancé spoke with [redacted] on Saturday and that is when we found out that DARE left bolts loseWe were told about the danger were inDue to time concerns [redacted] could not fix the car until today (Oct 31,2016)Here we are paying out another $for something that should have been done in the beginning
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted] To Whom It May Concern: I now see why there have been so many complaints against this auto repair company, how they are still in business is really a miracleI will never take my car to them againI truly believe that they have mechanics there that do not know what they are doingI will advise my family members and friends about this place and advise them do not take your car there for any type of repair. The business reply to what was said and done is completely untrueThe first time I took the car to the auto repair company I specifically said " When driving on the freeway anytime I hit my breaks the steering wheel and front wheels started shakingI never said when driving the steering wheel and front tires shakeI also stated when coming off the freeway and going down a ramp "When I hit the breaks the steering wheel and front tires would shakeThe auto repair shop advised me that they would not test drive it on the freeway in fear of an accidentLastly when I took my car to the Chevy dealership for service I told them the same thing, when I drive on the freeway or coming off the freeway onto a ramp and hitting the brakes the steering wheel and front tires started shaking. Within minutes of inspection the dealership said the problem was my rotors, I was charged $plus - total expense at the auto shop $plus and the problem was not resolved)Kind Regards, [redacted]
DARE AUTO REPAIR? DARE TO COMPARE? Rick B [redacted] ? Shore Center DrEuclidOH 44123? 21G-290-066S Fax: 216-289-8282? June 29, 2016? To Revdex.com,? This is a response to a complain that your office received from [redacted] to repairs done to his Chevy HHrMr [redacted] came in on 5123/and complained that his steering wheel is shaking on the highwayI specifically ask him "is it just when you are driving or when braking", his response was ''no just when I am driving on the highway at high speedsThis was a very important question that I asked Mr [redacted] to determine what direction to take to find the cause of his complaintA high speed vibration is most likely caused by a suspension or tire balance problemI then instructed the tech to test drive the car on the highway to confirm customers complaintThe tech then proceeded to test drive the HHR .The tech informed me the car sounds like the whole front end is going to fall off and was afraid to test driveWhile the car was pulled into the the shop I noticed both front wheels moving side to side when brakingDurning inspection tech noted that both front lower control arms bushing were falling out along with worn leaking struts,worn strut mounts and sway bar linksI called the customer to recomemnd replacing worn parts for safety and could be source of vibrationI never said that not doing repairs would cause an accident.? After repairs were complete, [redacted] picked up the car and later called and stated "it still shaking on the highway." told him to bring the car back and I will recheckWhen [redacted] brought back on 5/25, we inspected front suspension and no other suspension probems were foundThe next logical step to inspect for high speed vibration, is to check balance of front wheels and inspect tiresTech noted that both front wheels were bent and tires were worn uneven, I then called Mr, [redacted] and suggested replacing both front wheels and front tiresI also told [redacted] that his front rotors are warped, brake pads are worn causing a vibration when brakingI told him I felt the brakes pulsating when braking in the parking lot [redacted] said he didnt care about the brakes, but to replace front rims and front tiresWe then replaced two front rims and two new tiresMr [redacted] paid th bill, picked up his car later that dayI informed [redacted] the only thing I feel is a vibration when braking at low speeds and high speedsTHIS IS NOTED ON HIS SIGNED INVOICE ON 5/25/2016.? Mr, [redacted] came back on 5/31/and complained that car was still shaking on the highway and wanted to know if any repairs would be freeI said let me check the car maybe a wheel weight fell off or maybe the tires were not balanced properlyI checked tire balance and everthing was correctWhen I called ***, I told him the only vibration that was felt is when braking because you need front brakesThis is the first time and only time that [redacted] told me that his vibration complaint is when he was braking on the highwayHe then asked if I would repair at no costI said that I flelt bad that there was a miscommunication, but the brake vibration was felt braking in the parking lotI told him that is why I questioned him durning his first visit when complaining of a vibration on the highwayDo you feel a vibration when driving or braking, His response was just driving on the highwayI then explained to him that the first repair to replace control arms and strut, the second visit to replace two bent front wheels and worn tires were all justified repairsThese damaged parts can cause vibration on highwayI told him I still have all old parts and can show himHe replied noI then offerd to replace the front brakes at no labor cost and just cost of the parts ($75.00), he declined.? In conclusion, I feel that all parts that were replaced were worn and damagedWhen an inspection finds more that one problem, its impossible to determine which one is the cause of a vibrationIn my years experience and training, repair what is damaged and then retestAll of the old parts are still here for inspectionI feel if he chose to pay another repair shop $for front brakes that is his choice, I was willing to perforn the repair for $My final thought is that Mr [redacted] was not clear of his complaint, paid for services to repair worn or damaged parts on his car and was offered a -discount to repair worn brakesThe recommendation to replace frotn brakes that is clearly stated on his invoice with a signature and declined.? Sincerely? Richard L, B [redacted] ? Owner? Dare Auto Repair?
DARE AUTO REPAIR DARE TO COMPARE Rick B [redacted] 22781 Shore Center Dr. Euclid. OH 44123 21G-290-066S Fax: 216-289-8282 June 29, 2016 To BBB, This is a response to a complain that your office received from [redacted] to repairs done to his 2008 Chevy HHr. Mr.... [redacted] came in on 5123/2016 and complained that his steering wheel is shaking on the highway. I specifically ask him "is it just when you are driving or when braking", his response was ''no just when I am driving on the highway at high speeds. This was a very important question that I asked Mr. [redacted] to determine what direction to take to find the cause of his complaint. A high speed vibration is most likely caused by a suspension or tire balance problem. I then instructed the tech to test drive the car on the highway to confirm customers complaint. The tech then proceeded to test drive the HHR .The tech informed me the car sounds like the whole front end is going to fall off and was afraid to test drive. While the car was pulled into the the shop I noticed both front wheels moving side to side when braking. Durning inspection tech noted that both front lower control arms bushing were falling out along with worn leaking struts,worn strut mounts and sway bar links. I called the customer to recomemnd replacing worn parts for safety and could be source of vibration. I never said that not doing repairs would cause an accident. After repairs were complete, [redacted] picked up the car and later called and stated "it still shaking on the highway." told him to bring the car back and I will recheck. When [redacted] brought back on 5/25, we inspected front suspension and no other suspension probems were found. The next logical step to inspect for high speed vibration, is to check balance of front wheels and inspect tires. Tech noted that both front wheels were bent and tires were worn uneven, I then called Mr, [redacted] and suggested replacing both front wheels and front tires. I also told [redacted] that his front rotors are warped, brake pads are worn causing a vibration when braking. I told him I felt the brakes pulsating when braking in the parking lot. [redacted] said he didnt care about the brakes, but to replace front rims and front tires. We then replaced two front rims and two new tires. Mr. [redacted] paid th bill, picked up his car later that day. I informed [redacted] the only thing I feel is a vibration when braking at low speeds and high speeds. THIS IS NOTED ON HIS SIGNED INVOICE ON 5/25/2016. Mr, [redacted] came back on 5/31/2016 and complained that car was still shaking on the highway and wanted to know if any repairs would be free. I said let me check the car maybe a wheel weight fell off or maybe the tires were not balanced properly. I checked tire balance and everthing was correct. When I called ***, I told him the only vibration that was felt is when braking because you need front brakes. This is the first time and only time that [redacted] told me that his vibration complaint is when he was braking on the highway. He then asked if I would repair at no cost. I said that I flelt bad that there was a miscommunication, but the brake vibration was felt braking in the parking lot. I told him that is why I questioned him durning his first visit when complaining of a vibration on the highway. Do you feel a vibration when driving or braking, His response was just driving on the highway. I then explained to him that the first repair to replace control arms and strut, the second visit to replace two bent front wheels and worn tires were all justified repairs. These damaged parts can cause vibration on highway. I told him I still have all old parts and can show him. He replied no. I then offerd to replace the front brakes at no labor cost and just cost of the parts ($75.00), he declined. In conclusion, I feel that all parts that were replaced were worn and damaged. When an inspection finds more that one problem, its impossible to determine which one is the cause of a vibration. In my 26 years experience and training, repair what is damaged and then retest. All of the old parts are still here for inspection. I feel if he chose to pay another repair shop $211.86 for front brakes that is his choice, I was willing to perforn the repair for $70.00. My final thought is that Mr. [redacted] was not clear of his complaint, paid for services to repair worn or damaged parts on his car and was offered a -discount to repair worn brakes. The recommendation to replace frotn brakes that is clearly stated on his invoice 56398 with a signature and declined. Sincerely Richard L, B [redacted] Owner Dare Auto Repair
Here are the receipts from the work I had done todayMy fiancé spoke with [redacted] on Saturday and that is when we found out that DARE left bolts loseWe were told about the danger were inDue to time concerns [redacted] could not fix the car until today (Oct 31,2016)Here we are paying out another $for something that should have been done in the beginning
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below Regards, [redacted] To Whom It May Concern: I now see why there have been so many complaints against this auto repair company, how they are still in business is really a miracleI will never take my car to them againI truly believe that they have mechanics there that do not know what they are doingI will advise my family members and friends about this place and advise them do not take your car there for any type of repair. The business reply to what was said and done is completely untrueThe first time I took the car to the auto repair company I specifically said " When driving on the freeway anytime I hit my breaks the steering wheel and front wheels started shakingI never said when driving the steering wheel and front tires shakeI also stated when coming off the freeway and going down a ramp "When I hit the breaks the steering wheel and front tires would shakeThe auto repair shop advised me that they would not test drive it on the freeway in fear of an accidentLastly when I took my car to the Chevy dealership for service I told them the same thing, when I drive on the freeway or coming off the freeway onto a ramp and hitting the brakes the steering wheel and front tires started shaking. Within minutes of inspection the dealership said the problem was my rotors, I was charged $plus - total expense at the auto shop $plus and the problem was not resolved)Kind Regards, [redacted]