Response to complaint: The purchase that was selected states in category, description, and home search "Individual bundles" which mean the purchase is a individual purchaseThere is also a note at the top of the page that goes into more detail that this type of purchase is sold one per purchase (meaning individually)The purchase has a option to select the quantity, if more than one is needed We explain this to the customer in detailFor her issue and for her confusion we also offer her a complementary discountHowever, because she has had the product more than days after purchase and shipment it is against our policy to exchange or refund the productThis information is also heavily noted on the website and was explained to the customer The picture is a display to show recommended amount needed which is noted via FAQ and per page selection under that type of purchase We have another option via website which is called Bundle Deal's which comes with more than one piece of hair and is a bundle package dealWe advise the customer of this as well and that option is on the web siteWhen typing in the product the customer was searching for that option also comes up as a selection so customers have detailed options Thank you, [redacted]
Response to complaint: The purchase that was selected states in category, description, and home search "Individual bundles" which mean the purchase is a individual purchaseThere is also a note at the top of the page that goes into more detail that this type of purchase is sold one per purchase (meaning individually)The purchase has a option to select the quantity, if more than one is needed We explain this to the customer in detailFor her issue and for her confusion we also offer her a complementary discountHowever, because she has had the product more than days after purchase and shipment it is against our policy to exchange or refund the productThis information is also heavily noted on the website and was explained to the customer The picture is a display to show recommended amount needed which is noted via FAQ and per page selection under that type of purchase We have another option via website which is called Bundle Deal's which comes with more than one piece of hair and is a bundle package dealWe advise the customer of this as well and that option is on the web siteWhen typing in the product the customer was searching for that option also comes up as a selection so customers have detailed options Thank you, [redacted]