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Dari Point

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Dari Point Reviews (2)

This is in response to the above complaint. The customer placed an order at the Dari Point for an amount total of $11.30. She presented us a gift card for payment. When we ran the gift card through our terminal the Balance on the card was only $We told the customer that there
was only $balance remaining on the card and we needed to collect the $for the balance of the orderShe questioned how that could be because the card had a computer printed sticker on it stating it was worth $and that they had never been here to use itWe don’t put that kind of sticker on our cards. The Gift Card was specific only to the Dari Point. At this time I asked her if she had the receipt to the Gift card Purchase because we always issue a receipt. She then informed us that she did not purchase the card, she received it as a gift of some sortI told her and she said that she would go back to where she received the card to try and resolve the discrepancy. She paid the balance owed so that she could get her order. They ate at the Store and approximately minutes later came back up to again question the balance on the cardI will attach a copy of the gift card receipt when she redeemed the card to help you understand her confusion. She insisted that because the total of her order $and the remaining balance on her card $added to $that the error was oursIf we had swiped the card twice it would have been done for $both times not $the second time I tried diligently to explain to her that that was just a fluke that those numbers added up to what she thought the value of the card wasIt had no bearing what so ever as to what the balance on the card wasAs I attempted to give her an explanation she continually kept saying she understood but continued to interrupt me as I was trying to advise her that the dispute should be directed to the person who she received the card from. I apologize if I came across as being rude but after three attempts to give my explanation without allowing me to finish I told her she obviously did not understand. At this time she collected her receipt back and left. After she left I attempted to see if I could see the history on her card but my equipment will only show the current days activity because we batch out every day. I was able to retrieve the number associated on the gift card and would gladly be willing to see if my processor can retrieve all of the information associated with the card if that would help to satisfy her complaint. We never issue a gift Card for anything other than a whole dollar amount, and usually done in increments of five DollarsThe fact that this Card had a balance of $seems to indicate the card had been redeemed at some time prior to her receiving the card and there was a mix up with the card she received, but we have no way to know that As to her desired settlement, again I’m willing to try to retrieve the information on this card to help her better understand what the card was worth at the time of her redeeming it. If, this is what she needs to put the complaint to rest? If this information finds us to be at fault we will gladly make amends. Sincerely James B***Owner Dari Point740-815-

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Thank you! I have received the gift card with the $balance plus a cash refund of $ I appreciate your help and that Dari Point found the error and made it right My main motivation for this complaint was the treatment I received upon my inquiry I didn't appreciate how I was treated and felt insulted when he said I just didn't understand Hopefully in the future, they will listen to their customers and have a little more respect
Regards, *** ***

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Address: 303 E Winter St, Delaware, Ohio, United States, 43015-2048

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