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Darin Frye Home Improvements

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Darin Frye Home Improvements Reviews (2)

From: darin FryeDate: Mon, May 23, at 9:AMSubject: complaint # ***To: "***@myRevdex.com.org" *** ***i will be attaching scanned copies of the contracts between myself and the client showing the work that has been
completedthe original contracted work was extended due to the client adding a number of additional projects to original scope of work.therefore pushing the exterior work into january the client was advised that the exterior work should get done prior to some of the interior work so not to cause delays due to cold weather. the client decided to have all interior work completed first. thus making it difficult to install windows and siding during the cold weather. it was advised that the windows not be installed until the siding was availablethis would allow the windows and siding be installed at same time so the home would not be left without siding in the areas surrounding the windowsthe client told me that they would like windows installed anyway as the weather would allowit was decided that windows would only be installed when the temperatures were degrees or higher by the husbandhe did not want his home exposed to cold tempand did not want the vinyl windows getting damaged the client was advised of siding choices at the beginning of the job and made a choice of a product that would not allow for standard installation with the windows that they chose for the project. the client was given alternate choices early December using low e house wrap.he did not make a decision and then wanted to research the product further and was given a link to the products website on january 15th again no decision was madedid not hear from client untill march 1st asking for further explanation of the materials and costs an email was sent to him explaining these items on march 2ndthe client did not make final decision untill approximatly march 15th the siding and exterior materials were ordered on march 17th and available on march 28thdue to all the delays and weather I had started other work that had been contractedi explained to the client that my schedule was full but I would make time for them to get the work complete. I have text messages showing that I was trying to make arrangements to schedule the remaining work on april 15thand client did not get back to me to set a schedule at no time did I ever state that I would not be able to complete the worki was willing and able to get the work done and tried several times to make arrangements to schedule a deposit for contract to rebuild the deck was accepted. a portion of the deck was removed for the addition and also for the chimney reconstructionboth of were approved by the client. time was spent with client to design and choose materials for the deckthe deck construction was to be done after the original contract was completelate spring was the projected start of the decki feel that I am entitled to a portion of the deposit for the time spent for design and time spent choosing materials.2there were several items that were done during the completion of the addition that were verbally agreed to extra costs that were never satisfied Darin Frye

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because**. [redacted],In response to Darin Frye’s version of the events that have taken place on the project he was contracted, we offer the following responses (please note that we have a large binder of emails, text messages, etc. to substantiate our claims):1.       The original contract work was not extended.  Any additions were added under a separate proposal/contract.  2.       While very little exterior work was completed in 2016, the contractor never advised delaying any interior work to work on the exterior.  His primary objective was to complete the kitchen work on or before December 20, 2015.  While there may have been some typical construction project delays beyond his/our control, his reduction in labor from a crew of 3 to 2 early on in a project was a significant factor in their ability to get our work done in a timely fashion.3.       With the interior kitchen project 95% complete by December 20th, the contractor sent 1 worker the last week of the year to begin tearing the front soffit down.4.       There was no agreement to postpone window installation until the siding could be conducted.  Due to the contractor’s scheduling and lack of proper job coverage (1 person on-site with his other laborer on other projects), the window installation was stretched over two months.  The entire back of our house was exposed for several months while this project  continued.  5.       We are in agreement that we did not want the windows to be installed during the cold weather and risk a poor installation or damage to the windows.  However, there were multiple opportunities due to favorable weather for an entire week where he either was a no-show or only showed up 1-2 hours a day here and there.6.       The contractor completely is misleading with the siding section as this was one of the first items provided him when we signed the contract.  We had on-hand a sample board from another contractor when we executed a contract with him.  It was his delay/stalling tactic that led us down the path of him recommending the alternative.  He bid the job according to the scope of Tyvek wrapping the house and then providing an insulated vinyl siding.  When it came time for him to place the order, we then were told how due to the Anderson 400 windows (the ones he ordered in early Fall) we would not be able to get the insulated siding.  Since we had a hard time believing that his alternate method did not result in a material and labor cost savings for us we need to review and confirm.  An email on March 3rd was sent with questions and statements about the change in the original plan and due to his delay and stall tactics, we agreed to move forward on March 16th with the changes to the siding since we did not want to wait any longer with the addition and back of our home continue to be exposed to the weather.7.       From March 16th to the 28th continued requests for siding, etc. order/delivery confirmation went unanswered.  This does not include the song and dance responses we were frequently getting during this period.  8.       On Monday March 21st, he informed us the siding materials were order but he could not provide confirmation.  Received confirmation on the 22nd.9.       On Monday March28th, materials arrived at the vendor’s warehouse but according to the contractor delivery could not be scheduled due to some unknown reason.  Why the contactor could not pick up if was so anxious to get started/complete is a mystery.10.   The contractor confirmed that he would be on our property on Wednesday and then later pushed to Thursday the 31st.  On Thursday morning, he sent a text that he was having trouble with his truck (1 of MANY excuses we have heard over the course of this job) and could not go pick up the material.  I informed him that either he or I would pick up the material and that he needed to send me confirmation that the material was paid for and ready to pick up.  He later showed up at our house to fix damages to the addition roof and original roof soffit that he caused (due to unfinished work).  At this time we discussed again the importance of getting the remaining materials on-site by April 1st and meeting the schedule/commitments that he agreed to on this job.11.   He left on March 31st stating that he would pick up the siding materials on Friday am and be on-site committed to working a minimum of 3-12 hr. days per week he had promised the prior week.12.   On the morning on April 1st he informed me by text message that he was not coming since he was financially in trouble and could not pay for the materials.  He also stated that he was likely going to file for bankruptcy.  He did offer that if we agreed to pay for the remaining materials that he would try and get us done.  I stated that while we review and decide how we were going to proceed that he was to show up and begin to complete the outstanding work he could do without getting those materials (> $5,000) as there was plenty.  He chose not to respond.  In fact, on Friday evening when I arrived home I noticed the contractor had removed all his tools on Thursday in preparation for him walking off my job. 13.   Upon this notification of his failure to perform his contractual responsibilities we contacted one of his existing customers and discovered that he had done the same thing with them.  14.   Due to his financial failure to properly cash flow and manage his business we were reluctant to continue any relationship with him as we could no longer trust that he would do what he committed to or trust that he would work diligently and not take shortcuts due to his business management failures.15.   He never made any attempt to complete his responsibilities.  16.   With respect to the deck, we contracted him to remove and replace our existing deck and paid him essentially 50% at time of signing in August 2015.  The only reason he touched the deck is due to the fact that one additional job (fireplace removal/replacement) required he cut a portion of the deck away to expose a portion of the house.  He then proceeded for several months to leave the structurally unsafe deck in the same condition with no attempts to remove the remaining deck or at least provide temporarily supports.17.   It is quite comical that he feels entitled to portion of the deposit as he states “for the design and time spent choosing materials”.  He did nothing and provided nothing related to this deck.  We received no sketches, drawings or no bill of material.  If it wasn’t for the fact of asking him to remove the trash he stored under the deck (that he never did) the deck would never be mentioned by him.18.   His insinuation that there were several additional costs never satisfied is a lie.  Since he never provided a detailed project accounting with a schedule of completion, I had to do this for him where I provided a detailed accounting of all payments, milestones and balances remaining.  I needed to do this because we had paid for materials that he was responsible for and had to address how this was going to be credited against future payments.  He was provided a spreadsheet that detailed all amounts remaining owed.  He was in complete agreement with everything.
Regards,
[redacted]

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Address: 9805 Constitution Lane, Breinigsville, Pennsylvania, United States, 18013

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