The quality of your company is rapidly losing any hope of rejuvenation. (10/03/2022)
This company used to be AWESOME, but not any longer! I am so fed up with them; I've made numerous attempts to contact them but nobody answers the phone or returns email messages. I just WANT MY MONEY TO BE REFUNDED.
MR. EREZ RAPHAEL, CEO & BOARD MEMBER and RICK ANDERSON, VP & GENERAL MGR, N.A...YOU both may have talent and brains, but if the worker bees below you are non-producing drones...you're screwed. And that's how it's looking.
I have been a trauma nurse (BSN) and I am an EMT-P; I interact with many patients dealing with multiple health issues. I used to sing the praises of your company, but no longer. Someone needs to wake up and clean house. Otherwise, to put it honestly, your company will continue towards the bottom...you're almost there.
I have been trying to get in touch with ANYONE from Dario but so far no one has returned my call. I have sent emails and even tried the chat feature in the app but nothing! I paid for a membership, and this is how you treat your members? You ignore them? I'd give a rating of zero if I could.
I ordered the little hand monitor and the screen popped up for the membership. I did not want the membership and I have been trying for three days to get my money refunded. I would like my $240,00 returned to my account. I am not a diabetic and I do not need the service. my case number 00440980. The facebook advertisement has a computer glitch.
All – Thank you for your letter dated September 14, regarding complaint [redacted] Please be advised that a full credit for this customer was already in process after we spoke with him on 9-6- The credit was fully processed for the amount of the original purchase including the shipping charge The total amount of the credit was $Please let us know if there are any other questions or if we can be of further assistanceBest Regards, [redacted] Customer Support DirectorDarioHealth Corp.1-###-###-####
Thank you for your letter dated Friday, July 7, 2017, which was received on Monday, July 10, We spoke with the customer on June 30, when the customer returned our call and performed trouble shooting with the customer on the product At that time it was discussed and accepted by the customer that replacement product would be sent It was also discussed that the replacement product would be sent via *** overnight and would be arriving on Monday, July 3, We called the customer on Wednesday, July 5, to confirm delivery and we are still waiting to hear back from the customer that they picked up the product from their Post Office box, where we were instructed to ship the replacement productA Return Material Authorization was issued to the customer along with a *** prepaid postage return label for the original product If the customer now wants a refund, then they can simply use the prepaid label and return all items as per the instructions in the Return Material Authorization including the replacement product Upon receipt and inspection of the product at our facility, a refund will be issuedSincerely, [redacted] Director, Customer CareDarioHealth Corp.LabStyle Innovations Ltd[redacted]
Dear Revdex.com Representative - The above referenced complaint was received by LabStyle (DarioHealth) on the afternoon of Thursday, June 28, This was the first communication received by us regarding the customer’s dissatisfaction with our product We attempted to reach the customer on the following day (6-29-2017) via telephone and were not able to connect with the customer We left a voicemail asking the customer to call us back Additionally, the direct telephone number of the Dario Global Customer Support Director was provided to the customerThe customer called Dario back on Friday, June 30, to state their dissatisfaction with our product We reviewed the product issue with the customer and offered to send a replacement device and support to ensure the proper set up and usage of the device This replacement device was shipped to the customer’s address (provided by the customer earlier when the original order was placed and confirmed with the customer) on Friday, June 30, The shipment was sent via *** Next Day Service and it was delivered, as directed, to the customer’s P.OBox on Monday, July 3, We contacted the customer on Wednesday, July 5, to confirm the delivery The customer stated that they did not have the package We confirmed that the replacement device was shipped to his P.OBox, however, the customer stated that they had not had time to go to the Post Office to pick up their mailWe inquired as to when they might have the opportunity to pick up the mail and the customer responded “maybe today” (July 3, 2017)The customer was then asked if they would call Dario back to confirm receipt of the new device and they said “possibly" and then stated "I have to go.” We thanked the customer for their time and are currently waiting for the customer to call us back confirming receipt of the device In addition, we provided the customer a Return Materials Authorization (RMA) for the return of the original device We also provided a *** prepaid electronic return label to the customer via email We will be happy to provide all parties with an update when the customer contacts us to confirm receipt of the new device, the RMA and the electronic return label Sincerely, [redacted] Global Director, Customer SupportLabStyle Innovations Ltd.DarioHealth Corporation [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Clearly, this company is tone-deaf as wellI have always asked for a refund as the product does not workThe customer service rep, repeatly talked over me on the phone, he couldn't wait to let me know a replacement unit was being sent to me -- which I did not ask for nor do I want!I just want a refundThat's allI don't want more product -- since it doesn't work anyway, jsut credit my account for the initial purchase Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Unbelievable! This company never sent a return authorizationNope, never receivedBut everything this company sent to me has been sent back by certified mail.My attorney says I may not send any more correspondence so we'll have to see how a judge or jury thinks about this company
Regards,
*** ***
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica} span.s1 {font-kerning: none} Dear Revdex.com, We are responding to complaint number 12670161 dated February 7, 2018. The customer was contacted on February 8, 2018 via telephone and advised that a full...
refund (including shipping) in the amount of $158.00 has been issued. The customer was also advised that she could keep the product. During our conversation, the customer stated that she had upgraded her [redacted] from a 6S to an [redacted] 8. We informed the customer that she cannot use the current Dario meter with the [redacted] 8, as it does not have an audio port and would require an adaptor or connector for the meter to plug in to. We advised that we are not cleared by the FDA for the use of any adaptor or connector. We further advised the customer that we are awaiting clearance from the FDA for a new Dario meter that will support the [redacted] 8. However, we do not have a timeline to provide at this time. We advised the customer that we will add them to a contact list, so when the hew Dario meter is cleared they will receive an email notification. Please let us know if the customer or you have any further questions. Best Regards, [redacted]Customer SupportDarioHealth Corp.
Dear Revdex.com Representative - The above referenced complaint was received by LabStyle (DarioHealth) on the afternoon of Thursday, June 28, 2017. This was the first communication received by us regarding the customer’s dissatisfaction with our product. We attempted to...
reach the customer on the following day (6-29-2017) via telephone and were not able to connect with the customer. We left a voicemail asking the customer to call us back. Additionally, the direct telephone number of the Dario Global Customer Support Director was provided to the customer. The customer called Dario back on Friday, June 30, 2017 to state their dissatisfaction with our product. We reviewed the product issue with the customer and offered to send a replacement device and support to ensure the proper set up and usage of the device. This replacement device was shipped to the customer’s address (provided by the customer earlier when the original order was placed and confirmed with the customer) on Friday, June 30, 2017. The shipment was sent via [redacted] Next Day Service and it was delivered, as directed, to the customer’s P.O. Box on Monday, July 3, 2017. We contacted the customer on Wednesday, July 5, 2017 to confirm the delivery. The customer stated that they did not have the package. We confirmed that the replacement device was shipped to his P.O. Box, however, the customer stated that they had not had time to go to the Post Office to pick up their mail. We inquired as to when they might have the opportunity to pick up the mail and the customer responded “maybe today” (July 3, 2017). The customer was then asked if they would call Dario back to confirm receipt of the new device and they said “possibly" and then stated "I have to go.” We thanked the customer for their time and are currently waiting for the customer to call us back confirming receipt of the device. In addition, we provided the customer a Return Materials Authorization (RMA) for the return of the original device. We also provided a [redacted] prepaid electronic return label to the customer via email. We will be happy to provide all parties with an update when the customer contacts us to confirm receipt of the new device, the RMA and the electronic return label. Sincerely, [redacted]Global Director, Customer SupportLabStyle Innovations Ltd.DarioHealth Corporation[redacted]
Thank you for your letter dated Friday, July 7, 2017, which was received on Monday, July 10, 2017. We spoke with the customer on June 30, 2017 when the customer returned our call and performed trouble shooting with the customer on the product. At that time it was discussed and accepted by the customer that replacement product would be sent. It was also discussed that the replacement product would be sent via [redacted] overnight and would be arriving on Monday, July 3, 2017. We called the customer on Wednesday, July 5, 2017 to confirm delivery and we are still waiting to hear back from the customer that they picked up the product from their Post Office box, where we were instructed to ship the replacement product. A Return Material Authorization was issued to the customer along with a [redacted] prepaid postage return label for the original product. If the customer now wants a refund, then they can simply use the prepaid label and return all items as per the instructions in the Return Material Authorization including the replacement product. Upon receipt and inspection of the product at our facility, a refund will be issued. Sincerely, [redacted]Director, Customer CareDarioHealth Corp.LabStyle Innovations Ltd.[redacted]
All – Thank you for your letter dated September 14, 2017 regarding complaint [redacted]. Please be advised that a full credit for this customer was already in process after we spoke with him on 9-6-2017. The credit was fully processed for the amount of the original purchase including...
the shipping charge. The total amount of the credit was $47.99. Please let us know if there are any other questions or if we can be of further assistance. Best Regards, [redacted]Customer Support DirectorDarioHealth Corp.1-###-###-####
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Clearly, this company is tone-deaf as well. I have always asked for a refund as the product does not work. The customer service rep, repeatly talked over me on the phone, he couldn't wait to let me know a replacement unit was being sent to me -- which I did not ask for nor do I want!I just want a refund. That's all. I don't want more product -- since it doesn't work anyway, jsut credit my account for the initial purchase.
Regards,
[redacted]
MR. EREZ RAPHAEL, CEO & BOARD MEMBER and RICK ANDERSON, VP & GENERAL MGR, N.A...YOU both may have talent and brains, but if the worker bees below you are non-producing drones...you're screwed. And that's how it's looking.
I have been a trauma nurse (BSN) and I am an EMT-P; I interact with many patients dealing with multiple health issues. I used to sing the praises of your company, but no longer. Someone needs to wake up and clean house. Otherwise, to put it honestly, your company will continue towards the bottom...you're almost there.
I got my refund thank you
All – Thank you for your letter dated September 14, regarding complaint [redacted] Please be advised that a full credit for this customer was already in process after we spoke with him on 9-6- The credit was fully processed for the amount of the original purchase including the shipping charge The total amount of the credit was $Please let us know if there are any other questions or if we can be of further assistanceBest Regards, [redacted] Customer Support DirectorDarioHealth Corp.1-###-###-####
Thank you for your letter dated Friday, July 7, 2017, which was received on Monday, July 10, We spoke with the customer on June 30, when the customer returned our call and performed trouble shooting with the customer on the product At that time it was discussed and accepted by the customer that replacement product would be sent It was also discussed that the replacement product would be sent via *** overnight and would be arriving on Monday, July 3, We called the customer on Wednesday, July 5, to confirm delivery and we are still waiting to hear back from the customer that they picked up the product from their Post Office box, where we were instructed to ship the replacement productA Return Material Authorization was issued to the customer along with a *** prepaid postage return label for the original product If the customer now wants a refund, then they can simply use the prepaid label and return all items as per the instructions in the Return Material Authorization including the replacement product Upon receipt and inspection of the product at our facility, a refund will be issuedSincerely, [redacted] Director, Customer CareDarioHealth Corp.LabStyle Innovations Ltd[redacted]
Dear Revdex.com Representative - The above referenced complaint was received by LabStyle (DarioHealth) on the afternoon of Thursday, June 28, This was the first communication received by us regarding the customer’s dissatisfaction with our product We attempted to reach the customer on the following day (6-29-2017) via telephone and were not able to connect with the customer We left a voicemail asking the customer to call us back Additionally, the direct telephone number of the Dario Global Customer Support Director was provided to the customerThe customer called Dario back on Friday, June 30, to state their dissatisfaction with our product We reviewed the product issue with the customer and offered to send a replacement device and support to ensure the proper set up and usage of the device This replacement device was shipped to the customer’s address (provided by the customer earlier when the original order was placed and confirmed with the customer) on Friday, June 30, The shipment was sent via *** Next Day Service and it was delivered, as directed, to the customer’s P.OBox on Monday, July 3, We contacted the customer on Wednesday, July 5, to confirm the delivery The customer stated that they did not have the package We confirmed that the replacement device was shipped to his P.OBox, however, the customer stated that they had not had time to go to the Post Office to pick up their mailWe inquired as to when they might have the opportunity to pick up the mail and the customer responded “maybe today” (July 3, 2017)The customer was then asked if they would call Dario back to confirm receipt of the new device and they said “possibly" and then stated "I have to go.” We thanked the customer for their time and are currently waiting for the customer to call us back confirming receipt of the device In addition, we provided the customer a Return Materials Authorization (RMA) for the return of the original device We also provided a *** prepaid electronic return label to the customer via email We will be happy to provide all parties with an update when the customer contacts us to confirm receipt of the new device, the RMA and the electronic return label Sincerely, [redacted] Global Director, Customer SupportLabStyle Innovations Ltd.DarioHealth Corporation [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Clearly, this company is tone-deaf as wellI have always asked for a refund as the product does not workThe customer service rep, repeatly talked over me on the phone, he couldn't wait to let me know a replacement unit was being sent to me -- which I did not ask for nor do I want!I just want a refundThat's allI don't want more product -- since it doesn't work anyway, jsut credit my account for the initial purchase Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Unbelievable! This company never sent a return authorizationNope, never receivedBut everything this company sent to me has been sent back by certified mail.My attorney says I may not send any more correspondence so we'll have to see how a judge or jury thinks about this company
Regards,
*** ***
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica} span.s1 {font-kerning: none} Dear Revdex.com, We are responding to complaint number 12670161 dated February 7, 2018. The customer was contacted on February 8, 2018 via telephone and advised that a full...
refund (including shipping) in the amount of $158.00 has been issued. The customer was also advised that she could keep the product. During our conversation, the customer stated that she had upgraded her [redacted] from a 6S to an [redacted] 8. We informed the customer that she cannot use the current Dario meter with the [redacted] 8, as it does not have an audio port and would require an adaptor or connector for the meter to plug in to. We advised that we are not cleared by the FDA for the use of any adaptor or connector. We further advised the customer that we are awaiting clearance from the FDA for a new Dario meter that will support the [redacted] 8. However, we do not have a timeline to provide at this time. We advised the customer that we will add them to a contact list, so when the hew Dario meter is cleared they will receive an email notification. Please let us know if the customer or you have any further questions. Best Regards, [redacted]Customer SupportDarioHealth Corp.
Dear Revdex.com Representative - The above referenced complaint was received by LabStyle (DarioHealth) on the afternoon of Thursday, June 28, 2017. This was the first communication received by us regarding the customer’s dissatisfaction with our product. We attempted to...
reach the customer on the following day (6-29-2017) via telephone and were not able to connect with the customer. We left a voicemail asking the customer to call us back. Additionally, the direct telephone number of the Dario Global Customer Support Director was provided to the customer. The customer called Dario back on Friday, June 30, 2017 to state their dissatisfaction with our product. We reviewed the product issue with the customer and offered to send a replacement device and support to ensure the proper set up and usage of the device. This replacement device was shipped to the customer’s address (provided by the customer earlier when the original order was placed and confirmed with the customer) on Friday, June 30, 2017. The shipment was sent via [redacted] Next Day Service and it was delivered, as directed, to the customer’s P.O. Box on Monday, July 3, 2017. We contacted the customer on Wednesday, July 5, 2017 to confirm the delivery. The customer stated that they did not have the package. We confirmed that the replacement device was shipped to his P.O. Box, however, the customer stated that they had not had time to go to the Post Office to pick up their mail. We inquired as to when they might have the opportunity to pick up the mail and the customer responded “maybe today” (July 3, 2017). The customer was then asked if they would call Dario back to confirm receipt of the new device and they said “possibly" and then stated "I have to go.” We thanked the customer for their time and are currently waiting for the customer to call us back confirming receipt of the device. In addition, we provided the customer a Return Materials Authorization (RMA) for the return of the original device. We also provided a [redacted] prepaid electronic return label to the customer via email. We will be happy to provide all parties with an update when the customer contacts us to confirm receipt of the new device, the RMA and the electronic return label. Sincerely, [redacted]Global Director, Customer SupportLabStyle Innovations Ltd.DarioHealth Corporation[redacted]
Thank you for your letter dated Friday, July 7, 2017, which was received on Monday, July 10, 2017. We spoke with the customer on June 30, 2017 when the customer returned our call and performed trouble shooting with the customer on the product. At that time it was discussed and accepted by the customer that replacement product would be sent. It was also discussed that the replacement product would be sent via [redacted] overnight and would be arriving on Monday, July 3, 2017. We called the customer on Wednesday, July 5, 2017 to confirm delivery and we are still waiting to hear back from the customer that they picked up the product from their Post Office box, where we were instructed to ship the replacement product. A Return Material Authorization was issued to the customer along with a [redacted] prepaid postage return label for the original product. If the customer now wants a refund, then they can simply use the prepaid label and return all items as per the instructions in the Return Material Authorization including the replacement product. Upon receipt and inspection of the product at our facility, a refund will be issued. Sincerely, [redacted]Director, Customer CareDarioHealth Corp.LabStyle Innovations Ltd.[redacted]
All – Thank you for your letter dated September 14, 2017 regarding complaint [redacted]. Please be advised that a full credit for this customer was already in process after we spoke with him on 9-6-2017. The credit was fully processed for the amount of the original purchase including...
the shipping charge. The total amount of the credit was $47.99. Please let us know if there are any other questions or if we can be of further assistance. Best Regards, [redacted]Customer Support DirectorDarioHealth Corp.1-###-###-####
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Clearly, this company is tone-deaf as well. I have always asked for a refund as the product does not work. The customer service rep, repeatly talked over me on the phone, he couldn't wait to let me know a replacement unit was being sent to me -- which I did not ask for nor do I want!I just want a refund. That's all. I don't want more product -- since it doesn't work anyway, jsut credit my account for the initial purchase.
Regards,
[redacted]