DarioHealth Reviews (%countItem)
DarioHealth Rating
Address: 142 W 57th St Fl 8, New York, New York, United States, 10019-3300
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I ordered one time from this company and was not happy with the product so went cancelled any future orders. 3 months later I was billed $80.44 for test strips that never showed up. I called the company and was told they would refund my account, but never did.
On 09//2019 I was billed again and nothing showed up. I called the company and was told yes they took my money and didn't send strips because I am not using them. After talking with them they agreed to refund my account within 48 hours. Still nothing. I have called again 3 times and they are rude then just hang up on me. They are impossible to work with.4
To Whom It May Concern:
Thank you for your input regarding DarioHealth Corporation invoices dated June , 2019 and September , 2019.
We will issue a refund for each invoice in the amount of $80.44. The total refund will be for $160.88.
We did make attempts to contact you via telephone on July *** and . However, we were unable to reach you. We certainly apologize for any miscommunication or misunderstanding.
Dario is a Customer focused Corporation and makes every attempt to respond to our Customer inquiries and ensure Customer satisfaction.
Again, we thank you for your input. If you have any other questions or concerns, please reach out to us via email or to our Customer Support Team at .
Best Regards,
John C
Customer Support
DarioHealth Corporation
I ordered a blood sugar measuring Diabetes unit with strips and lancets around 3rd week of January and now the unit is not measuring so I called customer service they said they cannot do anything as if there was anything wrong I should report the matter within 30 days from the time I received the unit.
The customer representative (Male) was so rude and said I can report the matter to wherever I want to.
Re: Complaint – ***
To Whom It May Concern:
*** first contacted Dario on March , 2019. Dario Customer Service was in contact with him every day since his first contact trying to troubleshoot (minus the March *** as Dario CS is closed weekends). Our Customer Service Team is committed to helping our customers use their Dario.
In addition, we have contacted *** on March , 2019, and apologized for the miscommunication. Regarding returning of the product, *** told our rep he was out of the country and did not return to the USA until after the 30-day window, so the return period had expired (as Dario return policy states 30 days).
We have worked with *** and sent a replacement Dario Meter and 25 test strips. We called *** back again on Friday, March , 2019, and he stated that his Daughter would be with him during the weekend and she would test the meter with him. On April *, 2019, I contacted *** and he stated that both meters are now working. The Customer was advised that he did not have to return the original meter but could keep it as a backup meter.
The Customer was happy with the resolution.
Best Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]IT is not true that Dario contacted me everyday after I contacted them first time. After the last conversation with the representative who was very rude Dario contacted me by email first after two days since I complained to you.
after that John coffee contacted on the 3 rd day and apologized and said she was going to send me a new meter.
she has been very nice and we have now resolved the issue.
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Re: Complaint – *** To Whom It May Concern: *** first reached out to us on Thursday, March , 2019 stating that he had an issue with his Dario meter. He spoke with a Customer Support Representative who provided instructions on how to connect the Dario. The Customer Support Representative also emailed *** back instructions on March , 2019. After receiving these he responded via email that he had already reviewed this on the telephone and he wanted to speak with a Supervisor. *** also called Customer Support on Friday, March *** stating that he wanted a refund and he wanted to speak to the Supervisor. The Customer Support Representative advised *** that he did not have authorization to issue a refund and he would need to have the Supervisor contact him. *** took this as the Customer Support Representative being rude. Unfortunately, our offices were closed on Saturday, March *** and Sunday March *** for the weekend. I reached out to *** on Monday, March *** and left him a voicemail. *** called me back stating that he was at work and would need a call later in the day when he returned home. I called him back later that afternoon and did troubleshooting with him. The customer was not able to get the meter to connect during our call. However, he did tell me that his Daughter was there over the weekend and she got the meter to connect. I spoke again on Tuesday, March *** to *** and we tried troubleshooting again. The meter still would not connect according to ***. I contacted the customer the following day on March *** to provide *** with a Return Material Authorization (RMA) for the meter and advised that I would also be sending a replacement meter via *** Overnight Delivery. I called *** back on March *** to confirm receipt of the replacement meter and he was at work. *** confirmed receipt on March *** and he was not able to get the second meter to connect. We went through all of the testing and still he could not get the replacement meter connected. He stated that his Daughter would be back on the weekend and that he would have her test the meter with him and see if she could get it to connect. I contacted the Customer on Monday, April *, 2019 and he stated that both meters are now working. The Customer was advised that he did not have to return the original meter, but could keep it as a backup meter. The Customer was happy with the resolution. Best Regards, ***
***
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***Tell us why here...