Our General Manager, *** ***l, has tried several times to reach Ms*** and has been unable to do so. Mr***l has pulled the deal folder and will be happy to discuss a resolution with the customer if she will contact him
Complaint: 1***
I am rejecting this response because:
A quick glance at my claim and it appears as though the dealership is doing all they can to remedy the that have occured to my vehicle; however, my vehicle has yet to be repaired to the condition it was in prior to the first visit to the carl gregory service department Not only is does the front bumper, wheels, and hood not meet expectations but now there is additional damage to the rear bumper as well It looks like someone backed into somethingI have no way of knowing if who did this - only proof that it was done during the time period from when I last took a video log, the previous visit when I was told my car was ready, of the car and Friday upon pick upUpon pick up on Friday, I expressed my concerns with carl gregory ' s service department managerThe manager told me that they could not replicate the factory paint jobIf that is indeed the case, I should have been told that in the beginning Maybe we could have gone a different directionAs it stands, the general manager of the savannah carl gregory informed me to take the car back to the local third party it has previously been to to try to fix the damages to the body and the paint and that carl gregory will order new wheels for the car I have spoken to three appraisers all of whom state in writing that having a new car repainted devalues said carWhy do I ultimately have to pay not only for my new car, but also the end result of damages done to my car while it was in the care of carl gregory service department? Furthermore, do I just have to accept - based on the service manager's statement - that my car will never look the way it did before I initially took it to carl gregory?
Regards,
*** ***s
Please be advised we have reached a satisfactory resolve with the customers. We have traded the Mercedes in for a replacement vehicle. Thank you for your assistance in this matter
Our General Manager has met with Mr***s and decided to let the him interact directly with the outside paint vendor. This is simply as an effort of reaching the customer's satisfaction by having Mr***s communicate his expectations to the paint shop directly. We have also advised the customer that we will order new wheels for his vehicle and upon completion at the paint shop we will arrange for the wheels to be installed.
We feel we have been making every effort possible to resolve the customer's concerns
According to our Service Manager this was the first service visit for Mr. [redacted]s. He made the appointment for a P60 recall (Alternator) and for the ABS/ESP light on. The cruise control was also inoperative. We performed...
the recall and performed a diagnostic on the lights and cruise. We found the vehicle needed a wheel speed sensor to correct all issues. Mr. [redacted]s agreed to the repair for around $340.00. He was contacted that the vehicle was ready and came in shortly after to pick up the vehicle. A couple of hours later Mr. [redacted]s called to ask for a discount on the repairs. He said we finished the repairs much sooner than estimated. He also commented he thought the sensor should be covered by Chrysler. The Service Manager advised Mr. [redacted]s the sensor was unrelated to the recall. We did discount the repairs as he requested and his check was held until he came back to swap checks. The issue of what should be covered by Chrysler is something Mr. [redacted]s will have to discuss with Chrysler.
We believe this matter has been resolved satisfactory to the customer.
Please be advised we have reached a satisfactory resolve with the customers. We have traded the Mercedes in for a replacement vehicle.
Thank you for your assistance in this matter.
We have reviewed our policies for obtaining someones authorization for a credit inquiry and have found it to be transparent and in full compliance with all federal, state, and local...
requirements. We have also counseled all sales personnel against any attempt to obtain this authorization under any false or misleading pretense.
Thank you for bringing this matter to our attention.[redacted]
Carl Gregory Enterprises
After researching the customer's complaint I find Ms. [redacted] has two concerns. Her vehicle needs an oxygen sensor ($375.00) and it also needs a TIPM module ($1,250). Neither of these components are covered by her extended service contract. One of our sales associates will be...
happy to meet with Ms. [redacted] to explore other options if she wishes to trade the vehicle in.Thank you for your assistance in this matter. We ask that you please close your file accordingly.
I am rejecting this response because the bank I am financing this vehicle through explained my options and a "substitution of collateral" was one. The process starts with the paperwork in which the dealership will have to initiate, agreeing this car has caused their customers an exhausting amount of issues. I will choose the same (similar) vehicle, same price and the dealership will switch out titles. I am very frustrated with this truck and the customer service. I have a family of 5 and my 2004 Nissan Altima (that Ive had for 10 years) was to small and to old to waste money on repairs. We needed a reliable and bigger automobile fast so I chose this durango. I have had this truck for only one year this past March. Since then Ive had to travel 30 miles one way to this dealership almost every month: for them to clean the seats again (very filthy), five visits to fix the same tail light, reset my trunk (it would open up and slowly come back down to where we would have to bend down to get in the trunk), the truck not cranking, it stalling while driving, bad wiper motor, 02 sensors, engine light coming on, oil change due light coming on ( not even due), three recalls, to top things off, my last visit the mechanics broke two clips off my trunk in which they were so kind to inform me of and quickly order me replacements but I have yet received a call from [redacted] telling me they have came in. Its been over a month now. I do want another vehicle under the substitution of collateral unless the dealership replaces the module and 02 sensor for free.
Regards,
[redacted]
Our Service Department is working with the customer to correct his concerns. Currently the vehicle is at an outside body shop for the paint issues and afterwards we have an appointment set up with an outside vendor for the wheel repair. We have been unable to...
duplicate the concern of intermittent rough idles and wobble in suspension. Our Service Manager has driven the vehicle over 35 miles in all different types of driving conditions. Thank you for your assistance in this matter. We feel certain we will be able to reach a satisfactory resolve with Mr. [redacted]s.
I am highly disgusted with this company. They have lied to me and deceited me without hesitation. I bought a used vehicle from Carl Gregory in Savannah, GA and have taken it back for service on electrical problems almost a dozen times in two months. They claim they can't find the source of the problem, and yet they will not honor their promise that the vehicle passed inspection. I traded in a vehicle of quality and in return I bought someone else's problem. They refused to give me a refund or to trade for an equal vehicle. The manager basically told me to get lost and to seek "third party help." This business is very unprofessional and unethical.
Most unbelievably, awful customer service ever. I bought a new Jeep from these people last month. They didn't have the right color on the lot but I signed all my paperwork and they said it'd arrive in two days. Two days go by and no word. So I called and they gave me some crap excuse about a delay in transfer. Two more days and several phone calls later, they ask me if I'd accept another color. Wait, what? Yes, they couldn't explain it but somehow the Jeep that I bought had now been sold to someone else. Lucky me, two days later they found another one I could have for only a couple thousand dollars more. No. A few more days go by and some how the original vehicle is now available again. I can pick it up in two days. Two days turns into four and when I finally get to pick it up, they hand me the keys and say have a nice day. Excuse me, can I have my paperwork please that y'all kept a hold of until I picked the vehicle up? Uh no, that's locked up downstairs somewhere. So now I have my new Jeep and the owners manual. That's it. No bill of sale, no loan information, no warranty papers, no documentation of my purchase. After calling for a week following that, my paperwork arrives in the mail with the wrong vehicle year on it.. Now the guy that sold me the jeep no longer works there, neither does the finance guy that I signed the papers with. So I get to explain the situation to several new people until someone can figure out how to make this right. After calling repeatedly for another few days, my "corrected" documents just arrived. Someone took an ink pen and wrote the number 5 over all the 4s. Really? Now I have a bumper to bumper warranty with these jokers and I'm praying I never have to use it if only to avoid ever having to deal with them again.
Please be advised all issues have been addressed. Ms. [redacted] was contacted regarding her complaint and it is our understanding her credit report has been corrected. She is able to access her accounts with no issues. Thank you for your assistance in this matter. We ask that...
Please be advised all issues have been addressed. Ms. [redacted] was contacted regarding her complaint and it is our understanding her credit report has been corrected. She is able to access her accounts with no issues.
Thank you for your assistance in this matter. ...
We ask that you please close your file accordingly.
According to our Service Manager this was the first service visit for Mr. [redacted]s. He made the appointment for a P60 recall (Alternator) and for the ABS/ESP light on. The cruise control was also inoperative. We performed the recall and performed a diagnostic on the lights and...
cruise. We found the vehicle needed a wheel speed sensor to correct all issues. Mr. [redacted]s agreed to the repair for around $340.00. He was contacted that the vehicle was ready and came in shortly after to pick up the vehicle. A couple of hours later Mr. [redacted]s called to ask for a discount on the repairs. He said we finished the repairs much sooner than estimated. He also commented he thought the sensor should be covered by Chrysler. The Service Manager advised Mr. [redacted]s the sensor was unrelated to the recall. We did discount the repairs as he requested and his check was held until he came back to swap checks. The issue of what should be covered by Chrysler is something Mr. [redacted]s will have to discuss with Chrysler. We believe this matter has been resolved satisfactory to the customer.
Upon reading Ms. [redacted]'s response I am not certain she understands how a "change of collateral" works. The dealership does not do changes in collateral. That is a bank function and must be approved by the bank. The dealership can only work with Ms. [redacted] in finding another vehicle of choice and then assist her in obtaining financing for the vehicle that will also meet her payment requirements.
As I stated previously, we will be happy to work with her if she chooses to go this route.
Our General Manager, *** ***l, has tried several times to reach Ms*** and has been unable to do so. Mr***l has pulled the deal folder and will be happy to discuss a resolution with the customer if she will contact him
Complaint: 1***
I am rejecting this response because:
A quick glance at my claim and it appears as though the dealership is doing all they can to remedy the that have occured to my vehicle; however, my vehicle has yet to be repaired to the condition it was in prior to the first visit to the carl gregory service department Not only is does the front bumper, wheels, and hood not meet expectations but now there is additional damage to the rear bumper as well It looks like someone backed into somethingI have no way of knowing if who did this - only proof that it was done during the time period from when I last took a video log, the previous visit when I was told my car was ready, of the car and Friday upon pick upUpon pick up on Friday, I expressed my concerns with carl gregory ' s service department managerThe manager told me that they could not replicate the factory paint jobIf that is indeed the case, I should have been told that in the beginning Maybe we could have gone a different directionAs it stands, the general manager of the savannah carl gregory informed me to take the car back to the local third party it has previously been to to try to fix the damages to the body and the paint and that carl gregory will order new wheels for the car I have spoken to three appraisers all of whom state in writing that having a new car repainted devalues said carWhy do I ultimately have to pay not only for my new car, but also the end result of damages done to my car while it was in the care of carl gregory service department? Furthermore, do I just have to accept - based on the service manager's statement - that my car will never look the way it did before I initially took it to carl gregory?
Regards,
*** ***s
Please be advised we have reached a satisfactory resolve with the customers. We have traded the Mercedes in for a replacement vehicle. Thank you for your assistance in this matter
Our General Manager has met with Mr***s and decided to let the him interact directly with the outside paint vendor. This is simply as an effort of reaching the customer's satisfaction by having Mr***s communicate his expectations to the paint shop directly. We have also advised the customer that we will order new wheels for his vehicle and upon completion at the paint shop we will arrange for the wheels to be installed.
We feel we have been making every effort possible to resolve the customer's concerns
According to our Service Manager this was the first service visit for Mr. [redacted]s. He made the appointment for a P60 recall (Alternator) and for the ABS/ESP light on. The cruise control was also inoperative. We performed...
the recall and performed a diagnostic on the lights and cruise. We found the vehicle needed a wheel speed sensor to correct all issues. Mr. [redacted]s agreed to the repair for around $340.00. He was contacted that the vehicle was ready and came in shortly after to pick up the vehicle. A couple of hours later Mr. [redacted]s called to ask for a discount on the repairs. He said we finished the repairs much sooner than estimated. He also commented he thought the sensor should be covered by Chrysler. The Service Manager advised Mr. [redacted]s the sensor was unrelated to the recall. We did discount the repairs as he requested and his check was held until he came back to swap checks. The issue of what should be covered by Chrysler is something Mr. [redacted]s will have to discuss with Chrysler.
We believe this matter has been resolved satisfactory to the customer.
Please be advised we have reached a satisfactory resolve with the customers. We have traded the Mercedes in for a replacement vehicle.
Thank you for your assistance in this matter.
We have reviewed our policies for obtaining someones authorization for a credit inquiry and have found it to be transparent and in full compliance with all federal, state, and local...
requirements. We have also counseled all sales personnel against any attempt to obtain this authorization under any false or misleading pretense.
Thank you for bringing this matter to our attention.[redacted]
Carl Gregory Enterprises
After researching the customer's complaint I find Ms. [redacted] has two concerns. Her vehicle needs an oxygen sensor ($375.00) and it also needs a TIPM module ($1,250). Neither of these components are covered by her extended service contract. One of our sales associates will be...
happy to meet with Ms. [redacted] to explore other options if she wishes to trade the vehicle in.Thank you for your assistance in this matter. We ask that you please close your file accordingly.
I am rejecting this response because the bank I am financing this vehicle through explained my options and a "substitution of collateral" was one. The process starts with the paperwork in which the dealership will have to initiate, agreeing this car has caused their customers an exhausting amount of issues. I will choose the same (similar) vehicle, same price and the dealership will switch out titles. I am very frustrated with this truck and the customer service. I have a family of 5 and my 2004 Nissan Altima (that Ive had for 10 years) was to small and to old to waste money on repairs. We needed a reliable and bigger automobile fast so I chose this durango. I have had this truck for only one year this past March. Since then Ive had to travel 30 miles one way to this dealership almost every month: for them to clean the seats again (very filthy), five visits to fix the same tail light, reset my trunk (it would open up and slowly come back down to where we would have to bend down to get in the trunk), the truck not cranking, it stalling while driving, bad wiper motor, 02 sensors, engine light coming on, oil change due light coming on ( not even due), three recalls, to top things off, my last visit the mechanics broke two clips off my trunk in which they were so kind to inform me of and quickly order me replacements but I have yet received a call from [redacted] telling me they have came in. Its been over a month now. I do want another vehicle under the substitution of collateral unless the dealership replaces the module and 02 sensor for free.
Regards,
[redacted]
Our Service Department is working with the customer to correct his concerns. Currently the vehicle is at an outside body shop for the paint issues and afterwards we have an appointment set up with an outside vendor for the wheel repair. We have been unable to...
duplicate the concern of intermittent rough idles and wobble in suspension. Our Service Manager has driven the vehicle over 35 miles in all different types of driving conditions. Thank you for your assistance in this matter. We feel certain we will be able to reach a satisfactory resolve with Mr. [redacted]s.
I am highly disgusted with this company. They have lied to me and deceited me without hesitation. I bought a used vehicle from Carl Gregory in Savannah, GA and have taken it back for service on electrical problems almost a dozen times in two months. They claim they can't find the source of the problem, and yet they will not honor their promise that the vehicle passed inspection. I traded in a vehicle of quality and in return I bought someone else's problem. They refused to give me a refund or to trade for an equal vehicle. The manager basically told me to get lost and to seek "third party help." This business is very unprofessional and unethical.
Most unbelievably, awful customer service ever. I bought a new Jeep from these people last month. They didn't have the right color on the lot but I signed all my paperwork and they said it'd arrive in two days. Two days go by and no word. So I called and they gave me some crap excuse about a delay in transfer. Two more days and several phone calls later, they ask me if I'd accept another color. Wait, what? Yes, they couldn't explain it but somehow the Jeep that I bought had now been sold to someone else. Lucky me, two days later they found another one I could have for only a couple thousand dollars more. No. A few more days go by and some how the original vehicle is now available again. I can pick it up in two days. Two days turns into four and when I finally get to pick it up, they hand me the keys and say have a nice day. Excuse me, can I have my paperwork please that y'all kept a hold of until I picked the vehicle up? Uh no, that's locked up downstairs somewhere. So now I have my new Jeep and the owners manual. That's it. No bill of sale, no loan information, no warranty papers, no documentation of my purchase. After calling for a week following that, my paperwork arrives in the mail with the wrong vehicle year on it.. Now the guy that sold me the jeep no longer works there, neither does the finance guy that I signed the papers with. So I get to explain the situation to several new people until someone can figure out how to make this right. After calling repeatedly for another few days, my "corrected" documents just arrived. Someone took an ink pen and wrote the number 5 over all the 4s. Really? Now I have a bumper to bumper warranty with these jokers and I'm praying I never have to use it if only to avoid ever having to deal with them again.
Please be advised all issues have been addressed. Ms. [redacted] was contacted regarding her complaint and it is our understanding her credit report has been corrected. She is able to access her accounts with no issues. Thank you for your assistance in this matter. We ask that...
you please close your file accordingly.
Please be advised all issues have been addressed. Ms. [redacted] was contacted regarding her complaint and it is our understanding her credit report has been corrected. She is able to access her accounts with no issues.
Thank you for your assistance in this matter. ...
We ask that you please close your file accordingly.
According to our Service Manager this was the first service visit for Mr. [redacted]s. He made the appointment for a P60 recall (Alternator) and for the ABS/ESP light on. The cruise control was also inoperative. We performed the recall and performed a diagnostic on the lights and...
cruise. We found the vehicle needed a wheel speed sensor to correct all issues. Mr. [redacted]s agreed to the repair for around $340.00. He was contacted that the vehicle was ready and came in shortly after to pick up the vehicle. A couple of hours later Mr. [redacted]s called to ask for a discount on the repairs. He said we finished the repairs much sooner than estimated. He also commented he thought the sensor should be covered by Chrysler. The Service Manager advised Mr. [redacted]s the sensor was unrelated to the recall. We did discount the repairs as he requested and his check was held until he came back to swap checks. The issue of what should be covered by Chrysler is something Mr. [redacted]s will have to discuss with Chrysler. We believe this matter has been resolved satisfactory to the customer.
Upon reading Ms. [redacted]'s response I am not certain she understands how a "change of collateral" works. The dealership does not do changes in collateral. That is a bank function and must be approved by the bank. The dealership can only work with Ms. [redacted] in finding another vehicle of choice and then assist her in obtaining financing for the vehicle that will also meet her payment requirements.
As I stated previously, we will be happy to work with her if she chooses to go this route.