Please be advised we have reached a satisfactory resolve with the customers We have traded the Mercedes in for a replacement vehicle Thank you for your assistance in this matter
After researching the customer's complaint I find Ms [redacted] has two concerns Her vehicle needs an oxygen sensor ($375.00) and it also needs a TIPM module ($1,250) Neither of these components are covered by her extended service contract One of our sales associates will be happy to meet with Ms [redacted] to explore other options if she wishes to trade the vehicle in.Thank you for your assistance in this matter We ask that you please close your file accordingly
We have reviewed our policies for obtaining someones authorization for a credit inquiry and have found it to be transparent and in full compliance with all federal, state, and local requirements We have also counseled all sales personnel against any attempt to obtain this authorization under any or misleading pretense Thank you for bringing this matter to our attention[redacted] Carl Gregory Enterprises
Our Service Department is working with the customer to correct his concerns Currently the vehicle is at an outside body shop for the paint issues and afterwards we have an appointment set up with an outside vendor for the wheel repair We have been unable to duplicate the concern of intermittent rough idles and wobble in suspension Our Service Manager has driven the vehicle over miles in all different types of driving conditions Thank you for your assistance in this matter We feel certain we will be able to reach a satisfactory resolve with Mr***s
According to our Service Manager this was the first service visit for Mr***s He made the appointment for a Precall (Alternator) and for the ABS/ESP light on The cruise control was also inoperative We performed the recall and performed a diagnostic on the lights and cruise We found the vehicle needed a wheel speed sensor to correct all issues Mr***s agreed to the repair for around $ He was contacted that the vehicle was ready and came in shortly after to pick up the vehicle A couple of hours later Mr***s called to ask for a discount on the repairs He said we finished the repairs much sooner than estimated He also commented he thought the sensor should be covered by Chrysler The Service Manager advised Mr***s the sensor was unrelated to the recall We did discount the repairs as he requested and his check was held until he came back to swap checks The issue of what should be covered by Chrysler is something Mr***s will have to discuss with ChryslerWe believe this matter has been resolved satisfactory to the customer
Upon reading Ms***'s response I am not certain she understands how a "change of collateral" works The dealership does not do changes in collateral That is a bank function and must be approved by the bank The dealership can only work with Ms [redacted] in finding another vehicle of choice and then assist her in obtaining financing for the vehicle that will also meet her payment requirements As I stated previously, we will be happy to work with her if she chooses to go this route
I am rejecting this response because the bank I am financing this vehicle through explained my options and a "substitution of collateral" was oneThe process starts with the paperwork in which the dealership will have to initiate, agreeing this car has caused their customers an exhausting amount of issuesI will choose the same (similar) vehicle, same price and the dealership will switch out titles I am very frustrated with this truck and the customer serviceI have a family of and my Nissan Altima (that Ive had for years) was to small and to old to waste money on repairsWe needed a reliable and bigger automobile fast so I chose this durango I have had this truck for only one year this past MarchSince then Ive had to travel miles one way to this dealership almost every month: for them to clean the seats again (very filthy), five visits to fix the same tail light, reset my trunk (it would open up and slowly come back down to where we would have to bend down to get in the trunk), the truck not cranking, it stalling while driving, bad wiper motor, sensors, engine light coming on, oil change due light coming on ( not even due), three recalls, to top things off, my last visit the mechanics broke two clips off my trunk in which they were so kind to inform me of and quickly order me replacements but I have yet received a call from [redacted] telling me they have came inIts been over a month nowI do want another vehicle under the substitution of collateral unless the dealership replaces the module and sensor for free Regards, [redacted] ***
Please be advised all issues have been addressed Ms [redacted] was contacted regarding her complaint and it is our understanding her credit report has been correctedShe is able to access her accounts with no issues Thank you for your assistance in this matter We ask that you please close your file accordingly
Please be advised we have reached a satisfactory resolve with the customers We have traded the Mercedes in for a replacement vehicle Thank you for your assistance in this matter
After researching the customer's complaint I find Ms [redacted] has two concerns Her vehicle needs an oxygen sensor ($375.00) and it also needs a TIPM module ($1,250) Neither of these components are covered by her extended service contract One of our sales associates will be happy to meet with Ms [redacted] to explore other options if she wishes to trade the vehicle in.Thank you for your assistance in this matter We ask that you please close your file accordingly
We have reviewed our policies for obtaining someones authorization for a credit inquiry and have found it to be transparent and in full compliance with all federal, state, and local requirements We have also counseled all sales personnel against any attempt to obtain this authorization under any or misleading pretense Thank you for bringing this matter to our attention[redacted] Carl Gregory Enterprises
Our Service Department is working with the customer to correct his concerns Currently the vehicle is at an outside body shop for the paint issues and afterwards we have an appointment set up with an outside vendor for the wheel repair We have been unable to duplicate the concern of intermittent rough idles and wobble in suspension Our Service Manager has driven the vehicle over miles in all different types of driving conditions Thank you for your assistance in this matter We feel certain we will be able to reach a satisfactory resolve with Mr***s
According to our Service Manager this was the first service visit for Mr***s He made the appointment for a Precall (Alternator) and for the ABS/ESP light on The cruise control was also inoperative We performed the recall and performed a diagnostic on the lights and cruise We found the vehicle needed a wheel speed sensor to correct all issues Mr***s agreed to the repair for around $ He was contacted that the vehicle was ready and came in shortly after to pick up the vehicle A couple of hours later Mr***s called to ask for a discount on the repairs He said we finished the repairs much sooner than estimated He also commented he thought the sensor should be covered by Chrysler The Service Manager advised Mr***s the sensor was unrelated to the recall We did discount the repairs as he requested and his check was held until he came back to swap checks The issue of what should be covered by Chrysler is something Mr***s will have to discuss with ChryslerWe believe this matter has been resolved satisfactory to the customer
Upon reading Ms***'s response I am not certain she understands how a "change of collateral" works The dealership does not do changes in collateral That is a bank function and must be approved by the bank The dealership can only work with Ms [redacted] in finding another vehicle of choice and then assist her in obtaining financing for the vehicle that will also meet her payment requirements As I stated previously, we will be happy to work with her if she chooses to go this route
I am rejecting this response because the bank I am financing this vehicle through explained my options and a "substitution of collateral" was oneThe process starts with the paperwork in which the dealership will have to initiate, agreeing this car has caused their customers an exhausting amount of issuesI will choose the same (similar) vehicle, same price and the dealership will switch out titles I am very frustrated with this truck and the customer serviceI have a family of and my Nissan Altima (that Ive had for years) was to small and to old to waste money on repairsWe needed a reliable and bigger automobile fast so I chose this durango I have had this truck for only one year this past MarchSince then Ive had to travel miles one way to this dealership almost every month: for them to clean the seats again (very filthy), five visits to fix the same tail light, reset my trunk (it would open up and slowly come back down to where we would have to bend down to get in the trunk), the truck not cranking, it stalling while driving, bad wiper motor, sensors, engine light coming on, oil change due light coming on ( not even due), three recalls, to top things off, my last visit the mechanics broke two clips off my trunk in which they were so kind to inform me of and quickly order me replacements but I have yet received a call from [redacted] telling me they have came inIts been over a month nowI do want another vehicle under the substitution of collateral unless the dealership replaces the module and sensor for free Regards, [redacted] ***
Please be advised all issues have been addressed Ms [redacted] was contacted regarding her complaint and it is our understanding her credit report has been correctedShe is able to access her accounts with no issues Thank you for your assistance in this matter We ask that you please close your file accordingly