Darlas Branchport Cleaners

We completed the roofing aspects of the contract with satisfactory results We contracted to do paint repairs in and out of the home as shown on her attached correspondence Upon the completion of the work, Ms [redacted] had requested some corrections to the work on the interior of her bedroom and on the walk through of the other work, it was noted that we needed to do some stain on her back porch which we did No mention of "panels" in her garage carport that was not done We made all corrections on two or three additional trips by our crews We do not owe additional work at this point As stated before, we walked all over the house inside and out after being paid and this issue was never mentioned We have completed on all aspects of the contract promised and have not received any payment for services not performed

Newport has fulfilled the contract signed by the customer and Newport; the roof was completed.The additional work was not completed because one, Newport was not paid for this and two, it was not a part of the contract totalThe total listed on the contract was for the roof onlyNewport did send in the supplemental items the customer has listed as a side note on the contract to the insurance companyThe insurance company authorized the work and paid the customer for the additional work per several phone conversations Newport has had with the customers insuranceNewport, however, has not been paid for the additional work and Newport has not completed the additional workAll work per the contract total and description has been done and no pretense was stated to Newport's attorney.Newport will be more than compliant to have the customer's attorney speak with ours to resolve the issue and follow through with whatever the legal resolve maybePlease also note, the customer had no complaints throughout the process until payment was being demanded from a defaulted payment agreement made by the customer and the company attorneyIf there were any issues, they should have been expressed before the customer signed a legal document agreeing to the amount due to Newport

We are sorry Ms [redacted] feels she is still owed more than the contracted amount charged and paid Should she choose to seek legal assistance, we will not be permitted to continue correspondence with her without her attorney's permission She can send info to: [redacted] ***

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because:anyone can clearly see on last invoice that panels were to be done and they were notThe staining of the porch was part of the damaged that was done when repairing the roofYou really need to look at your invoice I attached on last posting however if this is how you do business, I'll make sure word gets outI'm am in process of meeting with my lawyer.Regards, [redacted] ***

Mr*** contracted the work as stated in his complaint. The metal roofing was installed as well as replacing the soffit and fascia in the summer of 2014. After completion and all painting was finished, Mr*** worried that the soffit was not venting into his attic. My initial
concern was shared with him and I immediately took action with our crew. It was discovered that the installation did NOT prevent the attic from venting. The new soffit holes were located to the front of the edge and the previous holes were still cut in, with a 1" gap space to allow the soffit to breathe. Mr*** explained that when he would enter his attic, he couldn't see daylight in the soffits and assumed they were covered up flush. This was explained to him and he still wants us to undo the finished job and it at our expense which we will not do. This was explained to him in January of 2015.As a resolve to his uncertainty, we will offer to provide Mr*** a list of 3-independent engineers of his choice to evaluate the ventilation issue. Whichever party is wrong shall pay the expense of the engineering report and if we are in error, not only will we pay the engineering fee but will resolve to fix the issue at hand. We have a contractual warranty for our work of years and stand behind our work. Should Mr*** not wish to persue the engineer as a resolve, then we would like to consider this issue closed satisfactorilySincerely,*** ***, PresidentNewport Construction Services, Inc

The work contracted for was for the replacement of the shingles on the roof of the main house and did not include work for the metal roofing of the mentioned garage. Mrs*** also paid to have some painting inside and outside the main house done as well which was completed. She states
in her complaint that we did a "great job". We did not collect, contract or omit any portion of the promised work and, although we discussed the possiblility of doing some work on the metal detached garage in the back of her property, we did not contract to do it and owe no further work. Newport Construction Services considers this matter resolved

Complaint: ***
I am rejecting this response because:anyone can clearly see on last invoice that panels were to be done and they were notThe staining of the porch was part of the damaged that was done when repairing the roofYou really need to look at your invoice I attached on last posting however if this is how you do business, I'll make sure word gets outI'm am in process of meeting with my lawyer
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have a receipt for which I paid for this service you are saying was not contractedIt was included on the work doneI can produce this which clearly states for my paid included panels for outsideWill be now contacting a lawyer since this was a paid service not completedI will also use my home cameras with sound which recorded both of you talking about this and it would only take a week to order the panelsIt is a shame that this is now the way your company has turned out
Regards,
*** ***

Complaint: ***
I am rejecting this response because: We have already contacted our insurance company about the companies fraudulent practices. We did not ask for additional work. *** was the one who said we can get you additional money to have this other work done also. He used chalk to mark a dent on the garage door. He took a couple of pictures of the wood trim saying it was from the hail damage. I guess we will hire our own attorney to address their business practice and when speaking to their attorney *** ***, he said that Newport disclosed to him all work was done as written up so they hired him under pretenseI will let you know what me and my husband decide after speaking to Farmers Insurance and our attorney
Regards,
*** ***

This complaint was initiated not because of workmanship issues, but rather due to collection procedures we had to take in order to secure payment after all work was complete.  We contracted this customer on 6/28/16 and had $3,000 (rounded) of material delivered 3 weeks later with only $600...

collected from the customer.  Work was performed on or about 8/3/16 and the balance of the contract was due.  Understandably, San Antonio was pounded by a record hail storm and our average roof took 3-4 weeks to complete being above average in comparison to the majority of other roofing companies in the city.  Regardless, we performed our obligations per the contract.  In collection attempts, both Mr. and Mrs. would state that payment was mailed, they were going to mail payment or have other excuses as to why payment was not being sent.  We stated that lack of payment would void warranty. We also advised that collection from our attorney would cause additional expenses as per contract.  We were told by Mr. that we would have to wait on our payment just like they had to wait for the work to be done.  We finally received payment the first week of December which is the same time they decided to complain to the Revdex.com in retaliation.  With payment received, we consider this issue resolved and all contractual warranties from both mfg. and our company will be honored.

Complaint: 11242812
I am rejecting this response because:1) Mr [redacted] is incorrect in stating a 1" gap space exists between the old and new soffits.  I personally measured the space at 1/4".2) I paid for IMPROVED attic ventilation which the new soffit would provide.  When the old soffit was not removed (as was stipulated by contract), the attic ventilation was made worse by installing the new soffit over it. It doesn't take an engineer to see this.3) Mr [redacted] came out to my house, got up on a ladder, and confirmed the previous soffit was still in place and was blocking proper attic ventilation.  He personally assurred me this would be resolved to my satisfaction.  But then he found he could not get his subcontractor to correct it, so he has gone back on his word.4) I therefore provide a counteroffer, as follows:  I will select from the list of engineers he will provide, on the condition that the sole criterion for the engineer's evaluation will be whether the soffit as currently installed provides the same level of attic ventilation as it would have had the subcontractor removed the previously existing soffit before installing the new soffit.
Regards,
[redacted]

Mr. [redacted] hired us to attempt to resolve issues with water penetrating inside his building where 2 separate elevations of roofing join that has a poorly designed gutter between 2 buildings.  We have, on each and every occasion responded to his calls when heavy rain would occur and noted that...

the gutter would still not resolve or handle the huge amounts of water that poured off his 2 roofs into the gutter.We have not ignored Mr. [redacted].  We have since received requests from Mr. [redacted] to bid a new roof for the same building due to it's poor condition.  We maintain that we were hired to install new gutters copying the design of the old one and we did.  We cannot take responsibility for a poorly designed building issue, undersized gutters, or a roof that has leaks due to the fact that it is in need of replacement.  Mr. [redacted] is using the Revdex.com to resolve issues out of our control and we have certainly met ALL of our contractual obligations.  We will continue correspondence with Mr. [redacted] when he calls or texts us, but at this point there is nothing more Newport Construction Services can do to resolve his building issues without additional repairs that would require more costs.Sincerely,[redacted], PresidentNewport Construction Services, Inc.

We completed the roofing aspects of the contract with satisfactory results.  We contracted to do paint repairs in and out of the home as shown on her attached correspondence.  Upon the completion of the work, Ms. [redacted] had requested some corrections to the work on the interior of her bedroom and on the walk through of the other work, it was noted that we needed to do some stain on her back porch which we did.  No mention of "panels" in her garage carport that was not done.  We made all corrections on two or three additional trips by our crews.  We do not owe additional work at this point.  As stated before, we walked all over the house inside and out after being paid and this issue was never mentioned.  We have completed on all aspects of the contract promised and have not received any payment for services not performed.

Newport entered into contract with the customer on 04/22/2016 and the contract was written up for the roof and drip edge. The customer also asked for additional work to be completed and Newport wrote on the contract for the gutters, garage door and prime and paint garage door. On the contract, it...

was listed as supplemental work with a separate amount. The insurance has paid the customer to have this work done, but since the homeowner did not pay for the roof or drip edge, Newport refused to do the additional work.Do to nonpayment from the customer, Newport sent the customer's file to the attorney. The customer signed a settlement to pay with payment arrangements and has not met the payment arrangements. Newport is now currently in suit for the nonpayment of work completed for the roof and drip edge at the customer's home. The documents provided show the contract amount along with the separate supplemental (additional) work. A copy of the customer's insurance is also provided to show the roof and drip edge portion of the roof to closely match with the roof and drip edge contract. A copy of the signed settlement agreement from Newport's attorney is provided to show the customer agreed to pay back the contract amount plus attorney fees with the payment schedule.

Newport has fulfilled the contract signed by the customer and Newport; the roof was completed.The additional work was not completed because one, Newport was not paid for this and two, it was not a part of the contract total. The total listed on the contract was for the roof only. Newport did send in the supplemental items the customer has listed as a side note on the contract to the insurance company. The insurance company authorized the work and paid the customer for the additional work per several phone conversations Newport has had with the customers insurance. Newport, however, has not been paid for the additional work and Newport has not completed the additional work. All work per the contract total and description has been done and no false pretense was stated to Newport's attorney.Newport will be more than compliant to have the customer's attorney speak with ours to resolve the issue and follow through with whatever the legal resolve maybe. Please also note, the customer had no complaints throughout the process until payment was being demanded from a defaulted payment agreement made by the customer and the company attorney. If there were any issues, they should have been expressed before the customer signed a legal document agreeing to the amount due to Newport.

We are sorry Ms. [redacted] feels she is still owed more than the contracted amount charged and paid.  Should she choose to seek legal assistance, we will not be permitted to continue correspondence with her without her attorney's permission.  She can send info to: [redacted]

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because:anyone can clearly see on last invoice that panels were to be done and they were not. The staining of the porch was part of the damaged that was done  when repairing the roof. You really need to look at your invoice I attached on last posting.  however if this is how you do business, I'll make sure word gets out. I'm am in process of meeting with my lawyer.Regards,[redacted]