Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The company has told me this nonsense for over years I STILL get their garbage For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The company has told...
me this nonsense for over 15 years. I STILL get their garbage. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have attached a copy of the invoice from our visit on 11/5/2015. This was our 1st visit to the home on [redacted] The invoice states one of the issues was a dirty "flame sensor" I am sorry if our technician misspoke and said thermocouple as there is not one on this...
unit. It is our policy to keep the customers best interest in mind and when there is a system that is over 15 years old (this boiler is approx. 25years old) and is in need of costly repairs we like to give the option of replacing vs repairing so they can make the best choice for them. Our comfort advisors are consultants and not technicians so they would not be able to check the boiler for any service issues. I am sorry if that was presented as such.I am very concerned if the pictures our technician showed are not of the boiler and venting in this basement as that would be un ethical and against all company policies. I would like to suggest a couple things if I may.1) would be for RGE to come out as an unbiased 3rd party to check the venting as we found CO in the flue and want to make sure it is safe to operate the boiler/water heater2) I would like for our service manager, David Betlem, to come out to verify that the pictures we have are or are not of the venting and heat exchanger located at this address. We can arrange it so [redacted] is there at the same time as the Rep from RGE if you are more comfortable with that.Please let me know if this is something we can get set up so we can get this resolved. I do appreciate you bringing it to my attention.Sincerely,Kathy Betlem, VP
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The company has told me this nonsense for over years I STILL get their garbage For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Phone response - She has been deleted from our system, there will be no more solicitations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The company has told...
me this nonsense for over 15 years. I STILL get their garbage. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have attached a copy of the invoice from our visit on 11/5/2015. This was our 1st visit to the home on [redacted] The invoice states one of the issues was a dirty "flame sensor" I am sorry if our technician misspoke and said thermocouple as there is not one on this...
unit. It is our policy to keep the customers best interest in mind and when there is a system that is over 15 years old (this boiler is approx. 25years old) and is in need of costly repairs we like to give the option of replacing vs repairing so they can make the best choice for them. Our comfort advisors are consultants and not technicians so they would not be able to check the boiler for any service issues. I am sorry if that was presented as such.I am very concerned if the pictures our technician showed are not of the boiler and venting in this basement as that would be un ethical and against all company policies. I would like to suggest a couple things if I may.1) would be for RGE to come out as an unbiased 3rd party to check the venting as we found CO in the flue and want to make sure it is safe to operate the boiler/water heater2) I would like for our service manager, David Betlem, to come out to verify that the pictures we have are or are not of the venting and heat exchanger located at this address. We can arrange it so [redacted] is there at the same time as the Rep from RGE if you are more comfortable with that.Please let me know if this is something we can get set up so we can get this resolved. I do appreciate you bringing it to my attention.Sincerely,Kathy Betlem, VP