I have been working with [redacted] , our Service Director at our [redacted] dealership, to help [redacted] with her ***We requested assistance from [redacted] and were deniedThe estimate from [redacted] Auto Body to repair ***’s hood was $While this repair was outside both ***’s year/unlimited mileage rust warranty and our express warranty given with the vehicle when it was purchased in 2012, we have offered to pay for this work at [redacted] Auto Body as a one-time goodwill assistance repairI have conveyed this to [redacted] and she said this was a satisfactory solution [redacted] has contacted [redacted] Auto Body and they will be making an appointment with [redacted] to get the repair doneThank you to Revdex.com for bringing this to our attentionBest regards, [redacted] [redacted] Director of [redacted] OperationsDarling’s [redacted] ***@darlings.com
The Service Director has been involved in the repair attempts to this vehicle with the customerThe customer came in on 1/30/for a recall (***) that requires the throttle body to be replacedOn 8/07/with 18,miles on the vehicle the customer returned with a humming noise and lack of powerThe vehicle was scanned with no fault codesThe tech did drive the vehicle and was unable to replicate the concernFord was approached for assistance due to the customer's persistence of the concern*** did approve to replace the throttle body again for a possible intermittent failureThe customer returned again on 9/7/and 11/7/complaining of a shifting issue and lag on accelerationConcern was not duplicatedThe shop foreman did road test with the customer to try and duplicate the concernConcern still was not duplicatedAt this time Ford is requiring duplication of the concern before any further attempts will be made to repairThe customer did also have a couple of complaints of tire wearAfter reviewing with ***, assistance was given and all tires were replaced as a warranty repairThe first complaint on tire wear was at 16,miles and beyond ***’s adjustment warrantyDarling’s approached *** and was able to get assistance on replacing the tiresThe issues with the car have been addressed to the best of our abilityIf there are any further concerns they will need to be replicated in order to go further with repairsThis is an issue the customer needs to address with Ford
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
I have been working with [redacted] , our Service Director at our [redacted] dealership, to help [redacted] with her ***We requested assistance from [redacted] and were deniedThe estimate from [redacted] Auto Body to repair ***’s hood was $While this repair was outside both ***’s year/unlimited mileage rust warranty and our express warranty given with the vehicle when it was purchased in 2012, we have offered to pay for this work at [redacted] Auto Body as a one-time goodwill assistance repairI have conveyed this to [redacted] and she said this was a satisfactory solution [redacted] has contacted [redacted] Auto Body and they will be making an appointment with [redacted] to get the repair doneThank you to Revdex.com for bringing this to our attentionBest regards, [redacted] [redacted] Director of [redacted] OperationsDarling’s [redacted] ***@darlings.com
The Service Director has been involved in the repair attempts to this vehicle with the customerThe customer came in on 1/30/for a recall (***) that requires the throttle body to be replacedOn 8/07/with 18,miles on the vehicle the customer returned with a humming noise and lack of powerThe vehicle was scanned with no fault codesThe tech did drive the vehicle and was unable to replicate the concernFord was approached for assistance due to the customer's persistence of the concern*** did approve to replace the throttle body again for a possible intermittent failureThe customer returned again on 9/7/and 11/7/complaining of a shifting issue and lag on accelerationConcern was not duplicatedThe shop foreman did road test with the customer to try and duplicate the concernConcern still was not duplicatedAt this time Ford is requiring duplication of the concern before any further attempts will be made to repairThe customer did also have a couple of complaints of tire wearAfter reviewing with ***, assistance was given and all tires were replaced as a warranty repairThe first complaint on tire wear was at 16,miles and beyond ***’s adjustment warrantyDarling’s approached *** and was able to get assistance on replacing the tiresThe issues with the car have been addressed to the best of our abilityIf there are any further concerns they will need to be replicated in order to go further with repairsThis is an issue the customer needs to address with Ford
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]