[redacted] contacted Darling's directly on August 27, 2015, and spoke with [redacted], our Executive Vice President, asking that we send a letter to [redacted] to request the removal of a duplicate inquiry from her credit records. On September 1, 2015, Mr. [redacted] wrote to [redacted] per Ms....
[redacted]'s request and asked that they remove Darling's inquiry record so that her credit score would not be adversely impacted by the duplicate credit inquiry which resulted from a second credit inquiry made by Maine State Credit Union. As of October 2, 2015, we are still waiting for a response to our request from [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am currently trying to coordinate a time to discuss the issue with the business to find a resolution. Regards,
[redacted]
The Service Director has been involved in the repair attempts to this vehicle with the customer. The customer came in on 1/30/2017 for a recall ([redacted]) that requires the throttle body to be replaced. On 8/07/17 with 18,920 miles on the vehicle the customer returned with a humming noise and lack of...
power. The vehicle was scanned with no fault codes. The tech did drive the vehicle and was unable to replicate the concern. Ford was approached for assistance due to the customer's persistence of the concern. [redacted] did approve to replace the throttle body again for a possible intermittent failure. The customer returned again on 9/7/17 and 11/7/17 complaining of a shifting issue and lag on acceleration. Concern was not duplicated. The shop foreman did road test with the customer to try and duplicate the concern. Concern still was not duplicated. At this time Ford is requiring duplication of the concern before any further attempts will be made to repair. The customer did also have a couple of complaints of tire wear. After reviewing with [redacted], assistance was given and all 4 tires were replaced as a warranty repair. The first complaint on tire wear was at 16,549 miles and beyond [redacted]’s adjustment warranty. Darling’s approached [redacted] and was able to get assistance on replacing the tires. The issues with the car have been addressed to the best of our ability. If there are any further concerns they will need to be replicated in order to go further with repairs. This is an issue the customer needs to address with Ford.
I have been working with [redacted], our Service Director at our [redacted] dealership, to help [redacted] with her [redacted]. We requested assistance from [redacted] and were denied. The estimate from [redacted] Auto Body to repair [redacted]’s hood was $568. While this repair was outside both [redacted]’s 5 year/unlimited...
mileage rust warranty and our express warranty given with the vehicle when it was purchased in 2012, we have offered to pay for this work at [redacted] Auto Body as a one-time goodwill assistance repair. I have conveyed this to [redacted] and she said this was a satisfactory solution. [redacted] has contacted [redacted] Auto Body and they will be making an appointment with [redacted] to get the repair done. Thank you to Revdex.com for bringing this to our attention. Best regards, [redacted]Director of [redacted] OperationsDarling’s[redacted]@darlings.com
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted] contacted Darling's directly on August 27, 2015, and spoke with [redacted], our Executive Vice President, asking that we send a letter to [redacted] to request the removal of a duplicate inquiry from her credit records. On September 1, 2015, Mr. [redacted] wrote to [redacted] per Ms....
[redacted]'s request and asked that they remove Darling's inquiry record so that her credit score would not be adversely impacted by the duplicate credit inquiry which resulted from a second credit inquiry made by Maine State Credit Union. As of October 2, 2015, we are still waiting for a response to our request from [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am currently trying to coordinate a time to discuss the issue with the business to find a resolution. Regards,
[redacted]
The Service Director has been involved in the repair attempts to this vehicle with the customer. The customer came in on 1/30/2017 for a recall ([redacted]) that requires the throttle body to be replaced. On 8/07/17 with 18,920 miles on the vehicle the customer returned with a humming noise and lack of...
power. The vehicle was scanned with no fault codes. The tech did drive the vehicle and was unable to replicate the concern. Ford was approached for assistance due to the customer's persistence of the concern. [redacted] did approve to replace the throttle body again for a possible intermittent failure. The customer returned again on 9/7/17 and 11/7/17 complaining of a shifting issue and lag on acceleration. Concern was not duplicated. The shop foreman did road test with the customer to try and duplicate the concern. Concern still was not duplicated. At this time Ford is requiring duplication of the concern before any further attempts will be made to repair. The customer did also have a couple of complaints of tire wear. After reviewing with [redacted], assistance was given and all 4 tires were replaced as a warranty repair. The first complaint on tire wear was at 16,549 miles and beyond [redacted]’s adjustment warranty. Darling’s approached [redacted] and was able to get assistance on replacing the tires. The issues with the car have been addressed to the best of our ability. If there are any further concerns they will need to be replicated in order to go further with repairs. This is an issue the customer needs to address with Ford.
I have been working with [redacted], our Service Director at our [redacted] dealership, to help [redacted] with her [redacted]. We requested assistance from [redacted] and were denied. The estimate from [redacted] Auto Body to repair [redacted]’s hood was $568. While this repair was outside both [redacted]’s 5 year/unlimited...
mileage rust warranty and our express warranty given with the vehicle when it was purchased in 2012, we have offered to pay for this work at [redacted] Auto Body as a one-time goodwill assistance repair. I have conveyed this to [redacted] and she said this was a satisfactory solution. [redacted] has contacted [redacted] Auto Body and they will be making an appointment with [redacted] to get the repair done. Thank you to Revdex.com for bringing this to our attention. Best regards, [redacted]Director of [redacted] OperationsDarling’s[redacted]@darlings.com
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]