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Darnell Services Reviews (14)

I am rejecting this response because:The response by Progressive Auto is unsatisfactory for several reasons The main one is that the owner, Mr [redacted] , very clearly lied several times regarding the state of the timing belt of the car I live in San Francisco and his business is in Sacramento When I first called him to inquire about the vehicle, I wanted to find out about the state of the car before driving all the way up there In this first initial call, I asked him about the timing belt and he clearly stated that the timing belt on the vehicle had been changed very recently This was before I decided to invest time driving to Sacramento and I absolutely would not have been interested in the car if he had not lied about this This conversation was captured on one of the recordings I submitted This call occurred before I saw the car or we agreed to a price, etc, so I feel as though the entire transaction was conducted under pretenses As I stated in my previous letter, I also pointedly asked him three additional times about the timing belt issue and he brazenly lied every time.Secondly, Mr [redacted] stated in this response that I had the freedom to take the car to my own mechanic in order to have it checked out While this is true, it is a misleading statement There is no point in taking a car to a mechanic to have the timing belt checkedThis is because one cannot tell if the timing belt on a car has been changed without taking the engine apart at great expense So it is not feasible to have a mechanic "check out" a timing belt I am quite sure that Mr [redacted] knows this fact and this is why he felt comfortable lying to me about the timing belt issue When I asked him for paperwork on the timing belt replacement he said that he had done it in his own shop and therefore did not have paperwork on it.My position remains the same: 1) Mr [redacted] clearly lied several times about a major repair to the car and two of these incidents I have recordings of 2)To lie about the state of a timing belt on a vehicle with this mileage is not only unethical but is potentially dangerous since the car can stop working suddenly and major engine damage can be caused to the vehicle in this scenario 3) Two weeks after I purchased the vehicle, the timing belt did indeed break causing me major inconvenience and expense4) The mechanic I took the car to confirmed that the timing belt and water pump on the car was old and were "original parts"5) Pictures of the parts I submitted clearly show that they are old and worn 6) Regardless of whether the car was sold "as is" or not, Progressive Auto has been demonstrated to be an unethical business which should be held responsible for this type of malfeasance so that no other consumers have such a negative experience Sincerely, [redacted]

[redacted] purchased the Nissan Rogue on 5/13/at Joe Cooper's Easy Credit AutoThe customer used her current vehicle financed with Oklahoma Motor Credit Company as a tradeThe customer put $down on the day of purchase and was required to fulfill a deferred down payment of $on 5/16/The customer's previous account with Oklahoma Motor Credit Company was drafted for an authorized scheduled payment of $on 5/15/using the credit/debit card on fileThis payment of $was reversed on 5/16/2017; the funds for reversed payments are submitted automatically and are released depending on the user's card or bankThe customer contacted Joe Cooper Easy Credit Auto on 5/22/and stated that she had received the funds in her bank account, but that she had $to pay on that dayThe vehicle was repossessed by Joe Cooper's Easy Credit Auto for in-completion of the down payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***They did make it right and I am very satisfied with the work and them makeing sure I was taken care of

To whom it may concern,We here at progressive Auto Center sell used vehicles and as every one knows it is hard to predict what happens with used vehiclesTherefor we offer extern warranties from well known warranty companies and *** was offered one of these warranties, but kindly declinedAlso
we do allow people to take the car to their mechanic to inspect the car, but this was not something *** requestedHis focus was on keeping price to the minimum, which was also why we lowered the price a good amount to his liking so we could make a dealWhile we were signing the paperwork *** was made aware that the car is sold as-is, and he signed a paper that stated that, which he has a copy ofThe Buyers Guide where it states he signed that the car was bought is attached to this letterSo that the car has broken down and has had issues is all on his partIf we can be of further assistance please contact us again.Sincerely,*** ***i, Owner of Progressive Auto Center

MR*** PURCHASED A CHEVROLET COBALT ENDING VIN: 301605, ON 10/14/THE STARTING BALANCE ON THIS LOAN ( CONTRACT # *** ) WAS $11,094.00. MR*** PAID A TOTAL OF PAYMNETS$1,THE AUTO WAS INVLOVED IN A WRECK11/13/16, MR.*** WAS NOT AT FAULT IN THE
ACCIDENT, A LETTER OF GAURANTEE WAS SIGNED 1/12/FOR THE AMOUNT OF $5,901.36, THIS HAS NOT BEEN PAID AT THIS TIME ( 2/21/2017) THERE IS STILL AN OPEN BALANCE OF $ 10,AND A PERDIUM OF $ ON THIS ACCOUNT MR*** WAS PLACED IN ANOTHER AUTO WITH US 1/16/17, A HONDA ACCORD ENDING VIN : ATHE BEGINNING BALANCE ON THIS LOAN ( CONTRACT # *** ) WAS $11,THERE HAS BEEN NO PAYMENT MADE ON THE ACCOUNT AT THE TIME THE AUTO WAS DEEMED A TOTAL LOSS , AND AGAIN MR *** WAS NOT AT FAULTTHE OTHER PARTY INVLOVED DID NOT HAVE INSURANCE COVERAGEWE THEN FILED A C.P.I ( COLLATERAL PROTECTION INSURANCE ) CLAIM ON THE VEHICLE( THIS HAD NOT BEEN PAID FOR BY MR*** ) THIS INSURANCE PAID US $ 4,ON 2/7/THIS LEFT A BLANCE OF $6,THAT HAS NOT BEEN PAID ON THE LOAN OKLAHOMA MOTOR CREDIT COMPANY WAS WILLING TO PUT MR*** IN A 3RD AUTO WITH OUR COMPANY; EVENTHOUGH THE ACCOUNT *** HAD NOT HAD ANY INSURANCE FUNDS POSTED AND WOULD LEAVE A WRITE OFF AMOUNT OF AT-LEAST $4,( AFTER THE PROMISED INSURANCE FUNDS POSTED ) WE HAD NOT RECEIVED ANY PAYMNET ON THE ACCOUNT FOR *** WITH A WRITE OFF AMOUNT OF $ 6,MEANING WE WERE WILLING TO WRITE OFF $ 11,( + ) FOR CONTINUED BUSINESS WITH MR ***IN ORDER TO COME BACK WITH US WE REQUESTED THAT MR *** PAID $1,TO THE ACCOUNT ***, BECAUSE WE NEVER RECEIVED ANY PAYMENTS ON THAT ACCOUNT AND NEED TO CUT DOWN THE BALANCE TO BE WRITTEN OFFFROM A TOTAL OF $11,+ TO $10,+ MR*** CALLED IN TO OUR COMPANY ON 2/9/HE WAS TOLD THEN THAT HE WOULD NEED TO PAY $1,DOWN AND WE WOULD WOK OUT THE DEDUCTIABLE FOR THE INSURANCE CLAIM IN SMALLER PAYMENTS THROUGHOUT HIS NEW LOANWE NEVER TOLD MR.*** WE WOULD REQUIRE EITHER DEFICENCY BALANCE PAID IN FULL TO CONTINUE A 3RD AUTO LOAN WITH US. OMCC NEVER TOLD MR*** WE WOULD INCLUDE THE DEFICIENCY BLANCE INTO THE NEW LAONJUST THAT HE NEEDS $1,DOWN AND TO WORK OUT THE $INSURANCE DEDUCTIABLE INTO $PAYMENTS ON HIS NEW LOANMR*** EXPRESSED HE DID NOT HAVE $1,DOWN, AND THAT IF WE WOULD NOT GET THE DEAL DONE HE WOULD REPORT US TO THE Revdex.com AND ANY MEDIA HE FELT WARRANTEDBECAUSE OMCC FELT WE WERE OFFERING MORE THAN A REASONALBLE REQUEST WE ADVISED MR*** TO TAKE WHATEVER ACTIONS HE FLET NECESSARY OKLAHOMA MOTOR CREDIT COTRULY DOES UNDERTAND THAT IT CAN BE DIFFICULT TO GET INTO ANOTHER AUTO AFTER UNEXPECTED EVENTS OCCURWE WERE WILLING TO GIVE MR*** A 3RD VEHCILE WITH US WHEN HE HAS MADE LESS THAN PAYMENTS BETWEEN AUTOS. I AM SORY WE COULD NOT WAIVE THE $1,DOWN AS A STIPULATION TO GET INTO ANOTHER AUTO WE WOULD HAVE LOVED TO CONTINUE BUSINESS WITH MR*** BUT AS A BUSINESS WE CANNOT BE EXPECTED TO LOOSE OVER $11,AND NOT REQUEST SOMETHING TO BE PAID BACK TO US IN ORDER TO CONTINUE BUSINESS THANK YOU FOR YOUR UNDERSTANDING *** *** OKLAHOMA MOTOR CREDIT COMPANY JOE COOPER EASY CREDIT AUTO

Initial Business Response /* (1000, 5, 2015/08/24) */
The customer did purchase a Dodge Durango on 2/4/and like all our car purchases the customer makes the decision to buy the car after they test drive itWe do not force them to purchase an autoIn referece to the mechanical issues
the customer bought a used vehicle and it was disclosed " as is " however, any mechanical repairs that have been done on the vehicle we have not charged the customerI show according to the service notes that the customer missed three appointments that they had scheduled for serviceI also show that the customer drove the car over 18,miles since the purchaseIn reading the collection notes the account does not show that the customer complained to their account managerWe always attempt to make the customer happy and repair the vehicles we sell
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
miles is acceptable mileage for it being the family vehicle for daily driving for a year and a halfI only missed the very last appointmentNot When I scheduled the last appointment the mechanic told me that he did not see and maintenance had been done previously, which was not trueWe had brought the vehicle in or timesOnce, we even left it for a weekI was told by Mikey that I had a warranty that covered the motor and transmissionI complained about the vehicle several times throughout the time I had the vehicle to the company, nothing was ever doneThe maintenance that was done at no charge to me was from the day I purchased it and the check engine light came on just a couple miles down the roadEven after that, I still had the same problem with the vehicle from day oneThis has been a terrible experienceThis is not my only purchase from Joe CooperI purchased an used King Ranch at Joe Cooper in Shawnee in for $cashI had no problems whatsoever with that vehicleI feel that in this instance, I was sold a bad, unsafe vehicle
Final Business Response /* (4000, 9, 2015/09/04) */
I am sorry that the consumer still feels like this was a bad experience however, I was stating that over 18,miles was put on the vehicle meaning that even with the problems the consumer stated the vehicle was still able to drive and performWhen stating that the consumer missed the appointments I was simply going off our records on the account we log all our service appointmentsWe attempted at every appointment to repair what the consumer requested at no cost to the consumerI cannot erase the debt but I can note the account that we will not pursue any deficiency on the auto hopefully this will satisfy the customer
Final Consumer Response /* (2000, 11, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I understand that I drove it the miles with the problems, it was our only vehicleWe just had to deal with the unsafe issuesI appreciate your efforts in customer satisfaction

Attached

*** *** dropped off her car to be fixedShe has a warranty on the carIn order to use the warranty Joe Cooper arranges the warranty inspector to come to inspect the vehicle so we can use the warranty and no money out of pocket to the customerJoe Cooper's Easy Credit Auto has no exact time
for the inspector we only know the date therefore we need her car here so that when the inspector showed up it would be hereWe explained that to her and to make things right we paid the deductable that is required by the customer to payTherefore she was not out of pocket any moneyWe did get her car fixed at no expense to her, we even paid for all the parts that were not covered by her warranty

I am rejecting this response because:Mt. ***'s statement that I waited to tell him about the breakdown is irrelevant To reiterate, the incident when the old timing belt broke occurred on May 16th, approximately weeks after the car was purchased At that time, Mr. *** had not sent me my registration and license plates yet and I decided to wait until these arrived before filing my complaint Based on his history of dishonesty, I was concerned that, if I filed a complaint before I received my registration and license plates, he might withhold these as a way of penalizing me I finally received these items on June 16th and filed my complaint soon after.Mr. *** is also implying that he would have had a different response had I contacted him about this issue before filing a complaint I was advised to have the Revdex.com act as an arbiter in this case and avoid contacting the other business directly Frankly, I am skeptical that Mr*** would have done anything to remedy this situation without involvement by the Revdex.com since he believes selling a car "as is" absolves him of all responsibility even though he was clearly dishonest about the status of the timing belt.The bottom line is that my position remains the same: I have proof that Mr. *** lied about the timing belt and that he sold the car under pretenses His dishonesty also put me and my passengers in danger and caused me a significant amount of trouble and expense I believe that businesses that engage in this kind of malfeasance should be held accountable and that he should reimburse me for my expenses related to the new timing belt.Regards,*** ***

In response to complaint id [redacted] purchased a 2006 Chevrolet HHR with Joe Cooper Easy Credit auto; Oklahoma motor credit financed this loan, [redacted], for a total price of $20,352.07 on...

9/7/2016.                                   �...                                         ... [redacted] did not notify her account manager of any mechanical issue until May of 2017, 6 months after the purchase of the auto. [redacted] had contacted Oklahoma motor credit for an arrangement / extension on her payment 5/8/17, when the required documentation for that extension was not received the vehicle was disabled. Once the payment had been processed she informed her account manager, with foul language, that the auto was having mechanical issues.                                    �...                                    At that time she was advised to take the vehicle to the service department in Tulsa, who would inspect the auto, and if necessary will work out payment options with her. Not a common practice for a service department.                                         ... inspection the vehicle had been driven past the warranty mileage and did not qualify for the 3rd party warranty company to repair the issues free of cost. Miss [redacted] was asked to pay 10% of the total service repair down, and we would work the rest of the payment out over a time adding $50-$100 per payment until the balance had been paid. This would be at no extra interest or charge to the amount owed for repairs. Miss [redacted] refused to pay anything down and proceeded to use vulgar language when speaking to her account manager about the issue, when she demanded to speak with a manger she proceeded to use foul language and was unable to come to a solution the call was disconnected by the manager at that time.                                         ... this issue, the management team approved Miss [redacted] to trade out of this vehicle and into another auto with Oklahoma motor credit.  She was informed the only easy credit location available was in Midwest City, ok.  On 6/13/17, less than a year after the original loan [redacted] was traded into another auto with Oklahoma motor credit. The loan balance on the HHR was still over $12,000 when the trade was approved.  This 12,000 balance was to be written off at no charge to Miss [redacted], with the stipulation that she continued to uphold the contract for the vehicle she had traded into. At that time miss [redacted] was informed of a $250 down payment for the vehicle she had chosen, as documented and signed in the contract.  Oklahoma motor credit deferred the down payment so she did not have to pay anything out of pocket at that time. When the deferred down payment came due Miss [redacted] refused to make the payment, again she used foul and vulgar language to the employees at Oklahoma motor credit and informed us she will not make the payment and we need to come get the vehicle. The contracts for both vehicles Miss [redacted] has purchased from Oklahoma motor credit are in default. The vehicles in question have both been repossessed from Miss [redacted], per her request.                                    ...                                     Oklahoma motor credit is committed to reporting to TransUnion factual data concerning credit history.  If [redacted] has any issues with the way her credit history is reporting this complaint needs to be brought to the attention of TransUnion.  No further contact will be attempted by the employees of Oklahoma motor credit company. Any complaints or concerns about her account status can be directed to our attorney, [redacted] and [redacted], at ###-###-####.

[redacted] purchased
a 2005 Mercury Sable from Oklahoma Motor Credit Company on 1/ 26/ 2017.We have had no
complaint  or concerns with the auto
until recently.An oil change was scheduled and complete by
our in house service department on 2/28/17. There were no issues or complaints with
the...

auto that that time, the service technician did not notice any issues  with the auto during the scheduled  maint enance.On 3/6/2017 [redacted] had brought the vehicle in, for a
scheduled appointment, she reported that the transmission was
"slipping". During that service appointment the coils were found to
be bad, and were replaced, at no cost to the cust omer.A
3rd  service appointment  was scheduled 
for  3/30/17 because  a dash light 
was on. A technician  lookedover auto, performed required test and could
find nothing wrong with auto, being such a new loan a warranty claim would havebeen filed at this timeif we were able to establish an issue to file a claim on.Regarding the insurance placed on the account; Collateral
Protection Insurance "CPI" is place on all new loans until we receive
documentation  of full coverage insurance
with $500 deductibles on comprehensive and collision, and Oklahoma motor credit
company must be listed as the lien holder.This is pre discussed during the closing
paperwork when signing the contract. Once we verified that suitable insurance
was in place
the "CPI "was removed. A payment had never been applied to the insurance
balance.On 4/7/17 the vehicle was
disabled, but only after multiple phone calls to Miss [redacted], her personal
references, provided on her application, letters had also been sent to her home
address. After such contact was attempted and failed, to hear back from the
customer, the vehicle was disa bled. This process is also covered in the contract signed by Miss. [redacted] by. After the vehicle
was disabled a voice mail was left for her account manager (1 voice mail) and a
second call was made by [redacted] and answered by a different account manager,
[redacted], who offered to assist with what she could. [redacted]
made it very clear she would like to speak with her account manager [redacted],
who returned her call the same business day, within 30 minutes.       During that phone call [redacted] explained that her employer verbally stated her
pay dates would be changing and that she would not be able to make the payment
until 4/13/17. Miss [redacted] was asked to provide her account manager with
documentation reflecting the pay date change, so we can restructure her due
dates so she would not be showing as "late payments "with the com
pany. Currently
we have not received any documentation about the pay datechange. The last payment made on the account was 4/12/17
and the vehicle has been enabled . During the phone call to her account manager
on 4/7/17 there had been no mention of the vehicle having service issues
since her last appointment with our service department. As per the complaint
desired result, the vehicle has been enabled and not returned to the lot,
Oklahoma Motor Credit Company can only assume that all issues have been
resolved and there is no further action required.

[redacted] purchased the 2012 Nissan Rogue on 5/13/2017 at Joe Cooper's Easy Credit Auto. The customer used her current vehicle financed with Oklahoma Motor Credit Company as a trade. The customer put $0 down on the day of purchase and was required to fulfill a deferred down payment of $400 on...

5/16/2017. The customer's previous account with Oklahoma Motor Credit Company was drafted for an authorized scheduled payment of $200 on 5/15/2017 using the credit/debit card on file. This payment of $200 was reversed on 5/16/2017; the funds for reversed payments are submitted automatically and are released depending on the user's card or bank. The customer contacted Joe Cooper Easy Credit Auto on 5/22/2017 and stated that she had received the funds in her bank account, but that she had $100 to pay on that day. The vehicle was repossessed by Joe Cooper's Easy Credit Auto for in-completion of the down payment.

To whom it may concern,I have added the buyers guide again that shows the car was As-Is. Furthermore [redacted] did not contact me after the incident, going through a third party first. This shows a total lack of respect for me and my business, and removes any desire for me to be willing to work with him. Legally I am of course on the right side of the issue with the signed buyers guide by [redacted]. If you have any further questions please feel free to mail me,[redacted]

I am rejecting this response because:The response by Progressive Auto is unsatisfactory for several reasons.  The main one is that the owner, Mr. [redacted], very clearly lied several times regarding the state of the timing belt of the car.  I live in San Francisco and his business is in Sacramento.  When I first called him to inquire about the vehicle, I wanted to find out about the state of the car before driving all the way up there.  In this first initial call, I asked him about the timing belt and he clearly stated that the timing belt on the vehicle had been changed very recently.  This was before I decided to invest time driving to Sacramento and I absolutely would not have been interested in the car if he had not lied about this.  This conversation was captured on one of the recordings I submitted.  This call occurred before I saw the car or we agreed to a price, etc, so I feel as though the entire transaction was conducted under false pretenses.  As I stated in my previous letter, I also pointedly asked him three additional times about the timing belt issue and he brazenly lied every time.Secondly, Mr. [redacted] stated in this response that I had the freedom to take the car to my own mechanic in order to have it checked out.  While this is true, it is a misleading statement.  There is no point in taking a car to a mechanic to have the timing belt checked. This is because one cannot tell if the timing belt on a car has been changed without taking the engine apart at great expense.  So it is not feasible to have a mechanic "check out" a timing belt.  I am quite sure that Mr. [redacted] knows this fact and this is why he felt comfortable lying to me about the timing belt issue.  When I asked him for paperwork on the timing belt replacement he said that he had done it in his own shop and therefore did not have paperwork on it.My position remains the same:  1) Mr. [redacted] clearly lied several times about a major repair to the car and two of these incidents I have recordings of  2)To lie about the state of a timing belt on a vehicle with this mileage is not only unethical but is potentially dangerous since the car can stop working suddenly and major engine damage can be caused to the vehicle in this scenario 3) Two weeks after I purchased the vehicle, the timing belt did indeed break causing me major inconvenience and expense4) The mechanic I took the car to confirmed that the timing belt and water pump on the car was old and were "original parts"5)  Pictures of the parts I submitted clearly show that they are old and worn 6)  Regardless of whether the car was sold "as is" or not, Progressive Auto has been demonstrated to be an unethical business which should be held responsible for this type of malfeasance so that no other consumers have such a negative experience Sincerely,[redacted]

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