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Daroma Restaurant Equipment Corp.

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Reviews Daroma Restaurant Equipment Corp.

Daroma Restaurant Equipment Corp. Reviews (8)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I reported this to Revdex.com because the original receipt was not given and obviously this business can not keep track of a 48 inch lowboy on its orihinal packing come and go. There were 4 emplyees present to inspect the product. Unfortunately this dispute seems to be going nowhere. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On date of return there were...

4 people at location who witnessed the item returned and out of the 4 people 3 employees inspected the return. The gentlemen with short dirty blonde hair even called the office to state that "the product doesnt even seem like it was removed from packaging and also that the lowboy is on its original pallet." He also went on with the phone conversation to say "i dont think that would fly if that is the refund amount." Please dont lie about not receiving the return because your sales rep was with 2 customers and also was aware of the return. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It was not used.  We tried and it did not warm since I covered by the implied guarantee I should get my money back.  I was told that if in the future the machine breaks I sould bring it to fix it.  I did not expect to buy an item that was defective from first day.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I returned with in the time frame and it was not working properly. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have no record of this return. Please have the customer contact us.

Review: I had brought a refrigeration unit and returned it in all its original packaging to originally exchange for a different unit. Due to parking regulations, one of our employee requested someone to help unload from the truck and was told that since there is only 15 minutes left to closing, to come back next week. So instead, I unloaded the item and returned it within the 15 minutes left. A full inspection was done on the item and was told everything was fine due to orignal packaging including the pallet it was on. Now how are they asking for a restocking fee if I was the one who did the unloading and they were too busy and "tome to go home." No credit was issued And I am asking for a full refund.Desired Settlement: Requesting full refund returned to orignal payment option

Business

Response:

We have no record of this return. Please have the customer contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On date of return there were 4 people at location who witnessed the item returned and out of the 4 people 3 employees inspected the return. The gentlemen with short dirty blonde hair even called the office to state that "the product doesnt even seem like it was removed from packaging and also that the lowboy is on its original pallet." He also went on with the phone conversation to say "i dont think that would fly if that is the refund amount." Please dont lie about not receiving the return because your sales rep was with 2 customers and also was aware of the return.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We still have no record of this return. Please have the customer contact us with all relevant paperwork so we can resolve this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I reported this to Revdex.com because the original receipt was not given and obviously this business can not keep track of a 48 inch lowboy on its orihinal packing come and go. There were 4 emplyees present to inspect the product. Unfortunately this dispute seems to be going nowhere.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On April *, 2015, I bought a panini press from Daroma Restaurant Equipment Corp. We received it on April [redacted] and tried the machine on the [redacted] since we were very busy and did not have to tried before that. We turned the machine on and noted that it was not warming as it was supposed. I contacted the store on the [redacted] and informed them about the issue. I told them that I wanted to return it and I was told that as long as it was before [redacted] days and in the box, I could return it. I did as advised. I brought the panini machine on the [redacted] of April on or around 4:00 pm and spoke to the same person who sold me the machine. He tried and did notice that it was defective. he told me that he was not going to refund my money since I tried the machine. I told him that that was the only way to make sure it was working. I told him that it was defective and that I did not need it anymore. He told me that I should bring it to the manufacture's technician to get it fix. I told him I could not since it would cost me more money to transport the machine. I respond that I was not interested anymore in the machine and would like a refund and he said no. I have left the machine at the store since I did not have a car to bring it back to the store. I filed a complain with the Department of Consumer Affairs and I was told that they did not want to cooperate and would not refund the money. I am filing this complaint and would like a refund.Desired Settlement: I would like my money back.

Business

Response:

Our policy of for refunds is the following: The product must be returned within 14 days in the original box and unused. This customer tried to return a grill that was used. We tested the grill and found it to be working properly, but could not offer a refund because the product was used.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I returned with in the time frame and it was not working properly. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Yes she tried to return the unit within the time frame, but we refused to accept the unit because it was used.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It was not used. We tried and it did not warm since I covered by the implied guarantee I should get my money back. I was told that if in the future the machine breaks I sould bring it to fix it. I did not expect to buy an item that was defective from first day.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We placed order on 5/**/2014 for 6 restaurant equipment totaled to $7,300 from Daroma with $1,000 deposit. Order was delivered on 5/**/2014 with C.O.D with remaining balance paid in full with cash. Since we are a new business, renovation and preparing were not done and thus we did not test those equipment. They are brand new. Approaching our grand opening date, we put all our ice cream products to the top glass sliding door freezer Diamond GHDE-310 on 6/**/2014, our very first time turning it on. The next morning, 6/**/2014, we noticed the freezer was running, but it was not cold at all. Ice creams were melted. We called Daroma to inform them about the issue and they said they would bring in a technician on the following Monday, which is 6/**/2014. We waited for the whole morning, no one came. We then call Daroma, at around 1pm. The guy we spoke with, [redacted], said he would find out and said call me back in few minutes. Another hour and half had passed, no return calls, nothing. We call [redacted] again, he said the technician had already went and when he saw the gate was down, the technician left. No call, no attempt was made to see if we are inside. Our gate was down because we cannot conduct business without a working freezer that our dessert and ice creams depend. [redacted] told us that if we needed service, it would be $200. We spent $795 on a product that has one full year of warranty, but needed another $200 to make it work? The following day, 7/*/2014, we bring the freezer to Daroma and to return the Dead on Arrival unit to Daroma. [redacted] proclaimed no returns starting today and insisted if we needed service, it would be $200. He shuffle us out the door. We are exhausted dealing with them and just wanted to the return the unit and had our money back.Desired Settlement: We are exhausted dealing with them and just wanted to return the DOA unit and had our money back.

Business

Response:

On 6/**/2014 there was a service call for an GHDE-310 freezer that was not getting cold enough. The unit was purchased in May 2014. There is a 90 day labor warranty and 1 year parts warranty. When the service company arrived at the location the gate was down. (We have the pictures to prove) The service tech also tried to call the customer with no avail. As explained to the customer there will be an additional $200 charge to resend another service tech to his location. Factor tech will not make another call to this location without the additional charge.

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Description: RESTAURANT EQUIPMENT & SUPPLIES

Address: 180 Bowery, New York, New York, United States, 10012

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