Darr's Tree Service Storm Damage Relief Team

Complaint: [redacted]
I am rejecting this response because:
In response to your correspondence dated June 7, 2016 referencing my complaint filed the with RevDex.com, your offer of “…compensation $500.00 in free landscaping or other tree maintenance services to be used in the future at your discretion”  is unacceptable.    I am a 69 year old woman, who you completely traumatized by your admitted actions of screaming, cursing, and making unwarranted threats toward.   Your advertisement in the City of Florissant Senior Resident Golden Age Discount Program Business Directory states senior citizens receive a 20% discount. Senior citizens are a very vulnerable group of people who can least afford to pay an additional 20% when they are led to believe they will receive the discount.  If your intention is to not honor this discount, it should be immediately removed from your advertisement in the directory.    In addition you failed to offer me compensation for the damaged gutter, for which I had to absorb the cost of replacing.   In lieu of everything that has previously transpired I feel that you should honor your advertisement and issue me a check for $1000.00.   Sincerely, [redacted]

Ms. [redacted],I am writing in response to your complaint filed on 04/15/16 subsequent to the work performed on your property located at # [redacted].I am asking that you please accept my profuse apology for my conduct wherein I cursed and screamed at you in addition to...

making unwarranted threats toward you.  My actions were completely unprofessional and I deeply regret them.In regard to your not receiving a 20% discount off your bill due to being a senior citizen, the only explanation I can offer is that at that time I was in the process of changing administrative assistants so when the bid sheet was written up for your job there was initially no mention of applying any discounts.  When I was asked to do so after the fact, I regrettably became unreasonably upset and stubborn.Ma'am, I am very sorry for the way the entire course of events transpired.  If you are willing, I would like to offer you in way of compensation $500.00 in free landscaping or other tree maintenance services to be used in the future at your discretion.Again, I do hope you will accept my apology.Sincerely,[redacted]Darr's Tree Service