Darryl Henshaw CL A Building Contractor

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
He sent a check for $1,039.66, but I gave him a check for *** on my house contractHe deducted *** cancellation fee of plus backer boards that I do have, #was deducted from my deposit.Received a check on Wednesday for 1,He emailed me and said if I didn't cash that check by Friday, he would cancel itToday is Friday and I needed my moneyI only get a month for SS. So I deposited it with a note and the front and back saying part of cancellation fee.I cancelled my house contract because I tried to prove to him the checks amount for the INSCowas correct per him, but he wanted my money from my house contract. THEN HE STARTED YELLING AT ME AND I WALKED QUICKLY INTO THE HOUSE AND WROTE HIM THE AMOUNT HE THOUGHT HE WAS OWED FOR THE INSJOBHe threatened me and he was going to call the police, I should ofAfter handing him the check he wanted, I quickly walked away into the house, and waited for him to leave. I am single, 64, heart attack, and after him yelling, threatening, me, why would I want him back to start on my house? I understand after the ***, and materials I have, but who would want someone to start a new contract on their house after listening to him mouthing me?

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I was not able to include all of the pictures due to the space available to do so
Regards,
*** ***

Dear Representative,Thank you for the ability to respond to Mrs***
claimsPlease find the following response attentive, and completeIn response to Revdex.com case # ***Regarding Mrs*** first claim:The basement in Mrs*** home is unheated and
very dampI explained to Mrs***
that in order for the windows to function
properly the basement needed to be heated in cooler temperatures and
dehumidifiedFraming the windows was performed and left as an unfinished
project, just as Mrs*** requestedThe basement was left unfinished as
Mrs*** chose not to spend the money to finish it at that timeThe windows
were framed in, in an unfinished stateAn issue did arise with the framing and
the inability to open the windows and that was addressed and repairedPainting
the windows was performed as a courtesyCaulking and touch up were not
included in that courtesyShe was given the remaining paint so as to perform
any touch up necessary to the home, and for any damage done while moving in2nd claim:Mrs*** contacted me on 2/12/about the 4x
deckShe was unhappy with the fact that the boards had been nailed instead of
screwedI contacted the builder on 2/13/and scheduled him to return to Mrs
*** home to replace all nails with screwsThis was Mrs*** request
after the deck had been built and it was explained to her that the old holes
would be filled with color matched caulking if she chose to remove the nails
Still, she chose to remove the nailsHe returned to the home and the nails
were replaced with screws and all holes were filled with caulkingI called
Mrs*** on 3/13/to be sure the work had been completedShe said that
it hadI went to her home and we discussed the deck and stepsI explained to
her then that the posts are correct to Virginia codeShe stated that she was
also not happy with the screws showing and that she wanted the composite
decking with the hidden screws. I
explained to her that the type of decking that she was referring to was a much
more expensive decking material and that was not what she had paid for, nor had
she rquested it prior to building(She had a copy of all invoices) She wanted
me to replace the entire deck, for free, with the more expensive decking
materialThat wasn't an option then, nor is it now.The posts on the deck are different lengths due
to the rail heightThe rails descending the stairs are exactly level to the
stairs and to each otherThey maintain a constant standard height of 34"
which is to code in the state of VirginiaIf we had left the lower deck poles longer
to match the upper deck poles, it would not have passed inspectionIf the deck
were not level, it would not have passed inspectionAs far as any cracks, this
is the first I have heard of this and they were not there when she accepted the
homePlease see pictures enclosed.3rd Claim:I have not been notified of anything about the
shower leakingI was never made aware of thisWhether it was workmanship or
mechanical failure I cannot address as I never had the opportunity to view it
In not notifying me, and not allowing me to correct it, she has voided any
warranty according to our contract.4th Claim:There is a very real and serious problem with the
grade of the land at her homeThe slightest amount of rain completely floods
her garage and basementThe home is old and is prone to foundational flooding
Mrs*** refused to hire someone to fix the grade to stop the inflow of rain
waterThe garage, which is directly attached to the door that she refers to,
becomes inundated with 3"+ of water on a rainy dayThe only way to
stop that from happening is to re-grade the land to direct rainwater away from
the houseI explained this to her many timesShe was advised that at the very
least, she should have drain tiles installed to solve the problemI had a
contractor come out and give her a quote and Mrs*** refused to have it
fixedI explained that the rainwater would be an ongoing issue in both the
garage and basementNevertheless, Mrs*** never contacted me about this
issue either5th Claim:All of the interior doors were replaced and were
in proper working order at the completion of the workThis is also the first I
have heard of this problem and I never had the chance to view nor correct it
This problem is as simple as adjusting the hinge screwsThe doors installed
were "pre-hung" and the hinges come with the screws to mount them
already installedSaying that the screws used weren't the correct ones is
simply a statementTo say that a door is "warped" after only
months, if true, is also a testament to the amount of moisture in the homeA
dehumidifier is essential in the basement of her home.In closing, Mrs*** submitted her punch list
/ acceptance of property form on 2/10/giving me days to correct all
issuesShe moved into the home the very same day, on 2/10/All
work/repairs that were requested at that time were completed by 2/25/Mrs
*** was asked to sign the acceptance of property form prior to moving into
the home with the agreement that she would not move into the home until all
items were addressed(This was written into her acceptance form.) She moved
in, contradicting what she had just signed.Mrs*** made the statement that she has tried
to contact me via email, text and phoneMy last contact with Mrs*** was
in reference to the 4xdeckI sent the builder of the 4xdeck back to the
property to replace the nails with screwsI contacted her after he completed
the work to be sure that he had indeed been there and completed the work, and
she said that he hadBy law in the State of Virginia, Mrs***
should have contacted me about any issues involving the work done by my
contractorsShe had the option of sending a letter in the mail, certified, to
be sure that I received her complaintShe chose not to do thatShe has made
no effort to contact me regarding any of the issues stated in her complaintI
was never given the oportunity to view the issues in order to hold my
contractors liable, or not, or to correct any of her claimsIf all of these
items have indeed been addressed outside of her warranty, then she has waived
her right to warranty as her contract clearly states that I will be solely
responsible for hiring contractors to perform any work or repairs done to the
property under our contractI have included with this statement pictures, as
necessary and as available to address her claimsI would be curious as to what
proof she has supplied about any of these claimsThe main claim that she has
been trying to contact me is simply untrueI would like to see proof of that
claimA letter or a certified letter should have been sentA complaint, in
writing, was necessary.I thank you for your time and consideration.Sincerely,*** ***

Case # [redacted]These were the original estimates from [redacted]. One estimate for each contract. The [redacted] estimate was completed and paid for.The [redacted] contract was the one she canceled. Her deposit of [redacted] was reduced to reflect the [redacted] cancellation fee as well as the materials in her...

possession. It was her decision to cancel the contract. Thank you again,[redacted]

Dear Representative,Thank you for the ability to respond to Mrs. [redacted]
claims. Please find the following response attentive, and complete. In response to Revdex.com case # [redacted]Regarding Mrs. [redacted] first claim:The basement in Mrs. [redacted] home is unheated and
very damp. I...

explained to Mrs. [redacted] that in order for the windows to function
properly the basement needed to be heated in cooler temperatures and
dehumidified. Framing the windows was performed and left as an unfinished
project, just as Mrs. [redacted] requested. The basement was left unfinished as
Mrs. [redacted] chose not to spend the money to finish it at that time. The windows
were framed in, in an unfinished state. An issue did arise with the framing and
the inability to open the windows and that was addressed and repaired. Painting
the windows was performed as a courtesy. Caulking and touch up were not
included in that courtesy. She was given the remaining paint so as to perform
any touch up necessary to the home, and for any damage done while moving in. 2nd claim:Mrs. [redacted] contacted me on 2/12/15 about the 4x4
deck. She was unhappy with the fact that the boards had been nailed instead of
screwed. I contacted the builder on 2/13/15 and scheduled him to return to Mrs.
[redacted] home to replace all nails with screws. This was Mrs. [redacted] request
after the deck had been built and it was explained to her that the old holes
would be filled with color matched caulking if she chose to remove the nails.
Still, she chose to remove the nails. He returned to the home and the nails
were replaced with screws and all holes were filled with caulking. I called
Mrs. [redacted] on 3/13/2015 to be sure the work had been completed. She said that
it had. I went to her home and we discussed the deck and steps. I explained to
her then that the posts are correct to Virginia code. She stated that she was
also not happy with the screws showing and that she wanted the composite
decking with the hidden screws.  I
explained to her that the type of decking that she was referring to was a much
more expensive decking material and that was not what she had paid for, nor had
she rquested it prior to building. (She had a copy of all invoices) She wanted
me to replace the entire deck, for free, with the more expensive decking
material. That wasn't an option then, nor is it now.The posts on the deck are different lengths due
to the rail height. The rails descending the stairs are exactly level to the
stairs and to each other. They maintain a constant standard height of 34"
which is to code in the state of Virginia. If we had left the lower deck poles longer
to match the upper deck poles, it would not have passed inspection. If the deck
were not level, it would not have passed inspection. As far as any cracks, this
is the first I have heard of this and they were not there when she accepted the
home. Please see pictures enclosed.3rd Claim:I have not been notified of anything about the
shower leaking. I was never made aware of this. Whether it was workmanship or
mechanical failure I cannot address as I never had the opportunity to view it.
In not notifying me, and not allowing me to correct it, she has voided any
warranty according to our contract.4th Claim:There is a very real and serious problem with the
grade of the land at her home. The slightest amount of rain completely floods
her garage and basement. The home is old and is prone to foundational flooding.
Mrs. [redacted] refused to hire someone to fix the grade to stop the inflow of rain
water. The garage, which is directly attached to the door that she refers to,
becomes inundated with 3"+ of water on a normal rainy day. The only way to
stop that from happening is to re-grade the land to direct rainwater away from
the house. I explained this to her many times. She was advised that at the very
least, she should have drain tiles installed to solve the problem. I had a
contractor come out and give her a quote and Mrs. [redacted] refused to have it
fixed. I explained that the rainwater would be an ongoing issue in both the
garage and basement. Nevertheless, Mrs. [redacted] never contacted me about this
issue either. 5th Claim:All of the interior doors were replaced and were
in proper working order at the completion of the work. This is also the first I
have heard of this problem and I never had the chance to view nor correct it.
This problem is as simple as adjusting the hinge screws. The doors installed
were "pre-hung" and the hinges come with the screws to mount them
already installed. Saying that the screws used weren't the correct ones is
simply a false statement. To say that a door is "warped" after only 8
months, if true, is also a testament to the amount of moisture in the home. A
dehumidifier is essential in the basement of her home.In closing, Mrs. [redacted] submitted her punch list
/ acceptance of property form on 2/10/2015 giving me 30 days to correct all
issues. She moved into the home the very same day, on 2/10/2015. All
work/repairs that were requested at that time were completed by 2/25/2015. Mrs.
[redacted] was asked to sign the acceptance of property form prior to moving into
the home with the agreement that she would not move into the home until all
items were addressed. (This was written into her acceptance form.) She moved
in, contradicting what she had just signed.Mrs. [redacted] made the statement that she has tried
to contact me via email, text and phone. My last contact with Mrs. [redacted] was
in reference to the 4x4 deck. I sent the builder of the 4x4 deck back to the
property to replace the nails with screws. I contacted her after he completed
the work to be sure that he had indeed been there and completed the work, and
she said that he had. By law in the State of Virginia, Mrs. [redacted]
should have contacted me about any issues involving the work done by my
contractors. She had the option of sending a letter in the mail, certified, to
be sure that I received her complaint. She chose not to do that. She has made
no effort to contact me regarding any of the issues stated in her complaint. I
was never given the oportunity to view the issues in order to hold my
contractors liable, or not, or to correct any of her claims. If all of these
items have indeed been addressed outside of her warranty, then she has waived
her right to warranty as her contract clearly states that I will be solely
responsible for hiring contractors to perform any work or repairs done to the
property under our contract. I have included with this statement pictures, as
necessary and as available to address her claims. I would be curious as to what
proof she has supplied about any of these claims. The main claim that she has
been trying to contact me is simply untrue. I would like to see proof of that
claim. A letter or a certified letter should have been sent. A complaint, in
writing, was necessary.I thank you for your time and consideration.Sincerely,[redacted]

Review: We hired Mr. Henshaw to remodel our home, as the work was completed and we moved back into our home we had several items that needed attention. First our basement windows were framed in so they would not open (he did finally get someone out here to fix it, but they did not caulk and touch up the woodwork once done). When building our back porch (4X4, composite material and vinyl post and rails) they used finishing nails and they all rusted so he had someone to come out and take them out and replace them with screws. Let me just say I now have extra screw holes, the screws are all screwed in different depths. I have cracked pieces and not to mention none of the post are the same height and the deck is not even level. They did not replace the rusty nails on the front of steps but painted over them, now I have brown spots on my white vinyl boards. When they built it, it is very obvious they did not know what they were doing. After Mr. Henshaw came out to see the poor work done on both items he said he would be in touch, I have yet to be able to get in touch with him via emails, text or phone calls. Since then the pan in my brand new tiled shower sprung a leak and was leaking into my basement (not even 6 months old). I had to pay out of pocket to have this fixed asap. We also had a new basement door installed and they did not install the threshold correctly because we had rain water coming into our basement from underneath the threshold, we again had to fix it ourselves. Several of our interior doors would not stay open, we took a couple of the screws out and took them to Lowe's for help and he said they should of never used the short screws they used. He was able to show me the correct screws that should of been used and I had to replace all the screws in every door, my doors now stay open. My doors still have gaps and are not level, some of them seem to be warped. With that being said Mr. Henshaw has yet to contact me to make things right. He talks a good game but he does not deliver!!Desired Settlement: I would like the materials for my back deck replaced and labor cost reimburse. I would also like all out of pocket expenses reimburse for all items we had to fix.

Business

Response:

Dear Representative,Thank you for the ability to respond to Mrs. [redacted]

claims. Please find the following response attentive, and complete. In response to Revdex.com case # [redacted]Regarding Mrs. [redacted] first claim:The basement in Mrs. [redacted] home is unheated and

very damp. I explained to Mrs. [redacted] that in order for the windows to function

properly the basement needed to be heated in cooler temperatures and

dehumidified. Framing the windows was performed and left as an unfinished

project, just as Mrs. [redacted] requested. The basement was left unfinished as

Mrs. [redacted] chose not to spend the money to finish it at that time. The windows

were framed in, in an unfinished state. An issue did arise with the framing and

the inability to open the windows and that was addressed and repaired. Painting

the windows was performed as a courtesy. Caulking and touch up were not

included in that courtesy. She was given the remaining paint so as to perform

any touch up necessary to the home, and for any damage done while moving in. 2nd claim:Mrs. [redacted] contacted me on 2/12/15 about the 4x4

deck. She was unhappy with the fact that the boards had been nailed instead of

screwed. I contacted the builder on 2/13/15 and scheduled him to return to Mrs.

[redacted] home to replace all nails with screws. This was Mrs. [redacted] request

after the deck had been built and it was explained to her that the old holes

would be filled with color matched caulking if she chose to remove the nails.

Still, she chose to remove the nails. He returned to the home and the nails

were replaced with screws and all holes were filled with caulking. I called

Mrs. [redacted] on 3/13/2015 to be sure the work had been completed. She said that

it had. I went to her home and we discussed the deck and steps. I explained to

her then that the posts are correct to Virginia code. She stated that she was

also not happy with the screws showing and that she wanted the composite

decking with the hidden screws. I

explained to her that the type of decking that she was referring to was a much

more expensive decking material and that was not what she had paid for, nor had

she rquested it prior to building. (She had a copy of all invoices) She wanted

me to replace the entire deck, for free, with the more expensive decking

material. That wasn't an option then, nor is it now.The posts on the deck are different lengths due

to the rail height. The rails descending the stairs are exactly level to the

stairs and to each other. They maintain a constant standard height of 34"

which is to code in the state of Virginia. If we had left the lower deck poles longer

to match the upper deck poles, it would not have passed inspection. If the deck

were not level, it would not have passed inspection. As far as any cracks, this

is the first I have heard of this and they were not there when she accepted the

home. Please see pictures enclosed.3rd Claim:I have not been notified of anything about the

shower leaking. I was never made aware of this. Whether it was workmanship or

mechanical failure I cannot address as I never had the opportunity to view it.

In not notifying me, and not allowing me to correct it, she has voided any

warranty according to our contract.4th Claim:There is a very real and serious problem with the

grade of the land at her home. The slightest amount of rain completely floods

her garage and basement. The home is old and is prone to foundational flooding.

Mrs. [redacted] refused to hire someone to fix the grade to stop the inflow of rain

water. The garage, which is directly attached to the door that she refers to,

becomes inundated with 3"+ of water on a normal rainy day. The only way to

stop that from happening is to re-grade the land to direct rainwater away from

the house. I explained this to her many times. She was advised that at the very

least, she should have drain tiles installed to solve the problem. I had a

contractor come out and give her a quote and Mrs. [redacted] refused to have it

fixed. I explained that the rainwater would be an ongoing issue in both the

garage and basement. Nevertheless, Mrs. [redacted] never contacted me about this

issue either. 5th Claim:All of the interior doors were replaced and were

in proper working order at the completion of the work. This is also the first I

have heard of this problem and I never had the chance to view nor correct it.

This problem is as simple as adjusting the hinge screws. The doors installed

were "pre-hung" and the hinges come with the screws to mount them

already installed. Saying that the screws used weren't the correct ones is

simply a false statement. To say that a door is "warped" after only 8

months, if true, is also a testament to the amount of moisture in the home. A

dehumidifier is essential in the basement of her home.In closing, Mrs. [redacted] submitted her punch list

/ acceptance of property form on 2/10/2015 giving me 30 days to correct all

issues. She moved into the home the very same day, on 2/10/2015. All

work/repairs that were requested at that time were completed by 2/25/2015. Mrs.

[redacted] was asked to sign the acceptance of property form prior to moving into

the home with the agreement that she would not move into the home until all

items were addressed. (This was written into her acceptance form.) She moved

in, contradicting what she had just signed.Mrs. [redacted] made the statement that she has tried

to contact me via email, text and phone. My last contact with Mrs. [redacted] was

in reference to the 4x4 deck. I sent the builder of the 4x4 deck back to the

property to replace the nails with screws. I contacted her after he completed

the work to be sure that he had indeed been there and completed the work, and

she said that he had. By law in the State of Virginia, Mrs. [redacted]

should have contacted me about any issues involving the work done by my

contractors. She had the option of sending a letter in the mail, certified, to

be sure that I received her complaint. She chose not to do that. She has made

no effort to contact me regarding any of the issues stated in her complaint. I

was never given the oportunity to view the issues in order to hold my

contractors liable, or not, or to correct any of her claims. If all of these

items have indeed been addressed outside of her warranty, then she has waived

her right to warranty as her contract clearly states that I will be solely

responsible for hiring contractors to perform any work or repairs done to the

property under our contract. I have included with this statement pictures, as

necessary and as available to address her claims. I would be curious as to what

proof she has supplied about any of these claims. The main claim that she has

been trying to contact me is simply untrue. I would like to see proof of that

claim. A letter or a certified letter should have been sent. A complaint, in

writing, was necessary.I thank you for your time and consideration.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]I was not able to include all of the pictures due to the space available to do so.

Regards,