Darryl Lockard Insurance

MR [redacted] CAME INTO OUR OFFICE ON JANUARY 02, HE TOLD US HE NEEDED INSURANCE FOR HIS [redacted] CREW CAB TRUCKWE SEARCHED SEVERAL COMPANIES THAT WE REPRESENT AND HE SELECTED [redacted] AUTO, THIS WAS THE LEAST COSTLY COMPANY THAT WE FOUND FOR HIM; WE TOOK AND PROCESSED HIS APPLICATION WITH THIS INSURANCE COMPANY ON JANUARY 2, MR [redacted] CAME BACK TO OUR OFFICE ON JANUARY 4, AND ASKED US TO CANCEL THE PROCESSED POLICYWE DID AS HE REQUESTED AND NOTIFIED THE INSURANCE COMPANY, [redacted] AUTO, TO CANCEL THE POLICY# [redacted] HE WAS ISSUED A CHECK BACK FROM [redacted] AUTO WITH A DATE OF 1-19-THE CHECK REIMBURSED HIM FROM THE INSURANCE COMPANY, WHICH DID NOT INCLUDE OUR AGENGY FEE CHARGED FOR ALL NEW CLIENTSTHIS FEE IS THE SAME FEE FOR ALL NEW CUSTOMERSALSO, NOTE WE DID NOT CHARGE TO CANCEL OR PROCESS POLICY CANCELATION [redacted] AUTO'S CANCELATION CONFIRMATION# CL4NON POLICY# [redacted] UNDER FOLLOW UP AGENT MUST KEEP POLICY ON FILE TO BE AVAILABLE AT COMPANY REQUEST

Complaint: ***
I am rejecting this response because:En respuesta de la empresa *** AUTO, ellos me hicieron llegar un cheque
por la cantidad de $dólares monto total ya considerando la cancelación de
la paliza
Por otra parte la agencia LOCKARD INSURANCE con la cual se realizo el trámite, ellos
me cobraron la cantidad de $dólares,
recibo un cheque por la cantidad de de la agencia DAIRYLAND
AUTO, una semana después me hacen llegar una carta donde me dicen que
solo recibieron la cantidad de $ y como hicieron el cálculo de la
cancelación en ese aspecto no tengo ningún problema
Mismo que a la agencia se le comunico vía teléfono el
01/02/que quería cancelar la póliza y ellos quedaron muy formales de
regresar la llamada para informar el procedimiento que tendría que seguir, misma
que jamás realizaron
Me presente en sus oficinas para checar una devolución del
pago realizado por mi persona correspondiente al pago de la póliza teniendo
como respuesta de parte de ellos que me regresarían la llamada y que nuevamente no realizaron
hasta la fecha
La situación es que
paso con la cantidad qué hay de diferencia de lo que yo pague y lo que ellos
mandaron al a agencia *** AUTO, y que a mi parecer se me hace demasiado excesivo el cobro
por cancelar la póliza de seguro (dos) días después de su contratación.
Regards,
*** ***

MR. [redacted] CAME INTO OUR OFFICE ON JANUARY 02, 2017. HE TOLD US HE NEEDED INSURANCE FOR HIS 2001 [redacted] CREW CAB TRUCK. WE SEARCHED SEVERAL COMPANIES THAT WE REPRESENT AND HE SELECTED [redacted] AUTO, THIS WAS THE LEAST COSTLY COMPANY THAT WE FOUND FOR HIM; WE TOOK AND PROCESSED HIS...

APPLICATION WITH THIS INSURANCE COMPANY ON JANUARY 2, 2017. MR. [redacted] CAME BACK TO OUR OFFICE ON JANUARY 4, 2017 AND ASKED US TO CANCEL THE PROCESSED POLICY. WE DID AS HE REQUESTED AND NOTIFIED THE INSURANCE COMPANY, [redacted] AUTO, TO CANCEL THE POLICY# [redacted]. HE WAS ISSUED A CHECK BACK FROM [redacted] AUTO WITH A DATE OF 1-19-2017. THE CHECK REIMBURSED HIM FROM THE INSURANCE COMPANY, WHICH DID NOT INCLUDE OUR AGENGY FEE CHARGED FOR ALL NEW CLIENTS. THIS FEE IS THE SAME FEE FOR ALL NEW CUSTOMERS. ALSO, NOTE WE DID NOT CHARGE TO CANCEL OR PROCESS POLICY CANCELATION. [redacted] AUTO'S CANCELATION CONFIRMATION# CL4N64440 ON POLICY# [redacted]. UNDER FOLLOW UP AGENT MUST KEEP POLICY ON FILE TO BE AVAILABLE AT COMPANY REQUEST.