On January **, 2016, [redacted] contacted us to say that she didn't believe she received her delivery of gallons the prior day She stated that her gauge did not move (indicating additional oil) and she didn't find a delivery receipt We checked with our driver who stated that he did deliver gallons of oil and that he left the receipt in her mailbox which was loose and wobbly, possibly causing loss of the receipt ( [redacted] did agree during our conversation that her mailbox was wobbly, but did not agree that the receipt would get lost) For additional assurance, we had him go to her house to confirm that he had gone to the correct house, which he did confirm from her site [redacted] did tell us there was no access to her tank for us to measure the oil, but we wanted to check everything out for ourselves and she was, of course correct, so we were unable to prove that the oil had been delivered I am attaching a copy of her delivery ticket We did some calculations on her usage, which do appear very low this year Prior to her January **, delivery, she had a delivery of gallons on October * She did not contact us for another delivery until January **, when she ordered gallons This represents a period of days The previous year she purchased gallons on 1115, then gallons on (days later) She purchased an additional gallons on 215, days later Last year she purchased gallons in a day period, as compared to this year's purchases of only gallons in a day period That amounts to a drop of approximately 50% in usage, more thatn accounts for the warmer season We can't account for what her tank read before our delivery or after,as that information is not part of our delivery process and never has been We are a COD company and deliver on request only I am sorry that [redacted] , feels cheated, dispite our long term relationship, but every thing we looked into indicates to us that we did in fact deliver the gallons as requested Sincerely, Barbara M***
On January **, 2014, our driver, ***, arrived at the home of the above customerOur driver states that the homeowner watched him make the delivery and invited him inside while she got the payment for him She also gave him a $tip at that time He described the house, the fill and even the bungee cord holding the gate closed We have a metered paid ticket for this delivery
On January **, 2016, [redacted] contacted us to say that she didn't believe she received her delivery of gallons the prior day She stated that her gauge did not move (indicating additional oil) and she didn't find a delivery receipt We checked with our driver who stated that he did deliver gallons of oil and that he left the receipt in her mailbox which was loose and wobbly, possibly causing loss of the receipt ( [redacted] did agree during our conversation that her mailbox was wobbly, but did not agree that the receipt would get lost) For additional assurance, we had him go to her house to confirm that he had gone to the correct house, which he did confirm from her site [redacted] did tell us there was no access to her tank for us to measure the oil, but we wanted to check everything out for ourselves and she was, of course correct, so we were unable to prove that the oil had been delivered I am attaching a copy of her delivery ticket We did some calculations on her usage, which do appear very low this year Prior to her January **, delivery, she had a delivery of gallons on October * She did not contact us for another delivery until January **, when she ordered gallons This represents a period of days The previous year she purchased gallons on 1115, then gallons on (days later) She purchased an additional gallons on 215, days later Last year she purchased gallons in a day period, as compared to this year's purchases of only gallons in a day period That amounts to a drop of approximately 50% in usage, more thatn accounts for the warmer season We can't account for what her tank read before our delivery or after,as that information is not part of our delivery process and never has been We are a COD company and deliver on request only I am sorry that [redacted] , feels cheated, dispite our long term relationship, but every thing we looked into indicates to us that we did in fact deliver the gallons as requested Sincerely, Barbara M***
On January **, 2014, our driver, ***, arrived at the home of the above customerOur driver states that the homeowner watched him make the delivery and invited him inside while she got the payment for him She also gave him a $tip at that time He described the house, the fill and even the bungee cord holding the gate closed We have a metered paid ticket for this delivery