Dartmouth Financial Group

We have spoken with Mr [redacted] , and will continue to investigate his tax liability with the ***We are eager to represent him and his business in order to correct the mistake by the ***

Mr [redacted] and I spoke regarding his issues with representation We agreed to move forward representing him in regards to the tax liabilities with the IRS and he will communicate directly with management if there are any concerns We look forward to a successful resolution for Mr [redacted]

I earlier communicated with Mr [redacted] on January 12, via email after he communicated with [redacted] *** For lack of a better terminology, he threatened to file a complaint with Revdex.com unless we refunded the fees he paid for professional services performed since March 4, regarding his outstanding business and personal tax liabilities dating back some years It appears that after I responded to his demand for a return of fees paid over a month period, and outlined why we would not return those earned fees that he then filed the complaint now on file Our record reviews that we do not receive Revdex.com complaints We do not receive complaints because we provide exceptional service to our clients Mr [redacted] represents that he is a disabled veteran and we recognize him for his service As he noted, the owners are veterans as is [redacted] ***, the senior staff associate who has been managing his file When we undertook to represent Mr [redacted] , it was explained to him, as it is to all clients, that tax authorities (Internal Revenue Service - IRS) and state taxing authorities (in this case - Michigan) require as a condition of resolution that they must be current and tax compliant Mr [redacted] had not paid his taxes since 2010, business or personal and had accrued mid range tax liabilities; not paying employment taxes for his business and not paying his personal income taxes He had not filed his tax returns for many years Mr [redacted] has had IRS revenue officers assigned while we represented him (We have now withdrawn our tax authorizations) Revenue Officer T.A(we will not identify the IRS revenue officer in this memo) has been more aggressive than the original revenue officer assigned We secured collection holds for Mr [redacted] during the time we represented him and he is well aware of this fact IRS levy's have been issued due to his non-compliance (missing tax returns and failure to make estimated tax deposits during 2015) and we have were successful in having early on filed levy's withdrawnThe last release of levy was secured from the IRS on September 22, Mr [redacted] finally filed his tax returns but he remained non compliant, having failed to make estimated tax deposits for We sought to secure an installment agreement for Mr [redacted] even though there were non-compliance issues The Revenue Officer T.Adeclined to allow Mr [redacted] to enter into an installment agreement due to his non-compliance and the fact that Mr [redacted] did not provide financial information that the Revenue Officer believed was believed was being withheld from her Revenue Officer T.Aat the end of issued another Levy because of the non-compliance issues Although we have sought to have the levy released, Revenue Officer T.Adeclined to do so and as a result of that Mr [redacted] is now dissatisfied Mr [redacted] is not a tax evader, but he has avoided paying his business tax and personal tax liabilities from forward Those in our office in communication with Mr [redacted] have regularly communicated that being current and compliant is not an option if resolution (an installment agreement) is sought I would note also that Mr [redacted] has paid fees We continued to represent him at times when he bounced payments to us (on separate occasions - the last being a payment of December 17, - a payment that remains outstanding) We at all times continued to represent him even though he payments did not clear It is regrettable that we were not able to reach a successful resolution for Mr [redacted] , but it was a result of his continued non-compliance and his failure to provide additional financial information to the assigned IRS Revenue Officer

Initially we were retained to represent [redacted] and his business related to his failure to pay business and personal income taxes Tax authorizations were secured, meaning we prepared tax representation authorizations for [redacted] individually and the business; they were presented to [redacted] for signature Upon the return of the tax representation authorizations and upon completion in this office, we submitted them to the *** This process was initiated December 6, Requests for financial information were sent to [redacted] After the tax representation authorizations were submitted to the ***, a call was made (standard practice) to the [redacted] to secure specific information relative to the actual tax liability It is noted that the file includes summary of [redacted] 's personal liability secured by a staff member, documenting the staff members conversation with [redacted] personnel Our goal is always to move files forward quickly As part of that process, as noted above, we requested financial information from [redacted] ; it is part of our office protocol We did not receive any financial materials from [redacted] Our engagement with [redacted] was short - during the 1/week period after we initiated representation the file reflects calls and email to [redacted] that were not responded to [redacted] did not return calls made to him from our office after The file was kept open in hopes that [redacted] would re-engage and we held the file open for an extended period of time, even though it was effectively inactive File review of inactive files was made late and ultimately staff made attempts to reach [redacted] (before closing the file) in February and March, 2017; unsuccessfully It was not until then that we closed the file and withdrew the tax authorizations filed in December of

Complaint: [redacted] I am rejecting this response because: We are still working on a solution Sincerely, [redacted]

Both [redacted] and management have discussed this matter with our client, addressed his concerns and [redacted] agrees that his complaint was premature and that he desire to fully withdraw his complaint.***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11107134, and find that this resolution is satisfactory to me Sincerely, [redacted]

We have been in contact with Mr*** and are in the process of discussing the matter with him

After speaking with Mr***, we have sent over a refund. Unfortunately, his unique issue presented a rare case where our representation was not beneficial. In the future we will be mindful to make these determinations, as few as they are, sooner

I don't know where to begin to express how bad this company actually isI don't think there is enough space on the Internet to write it all down, so I will summarizeIn April of 2015, I was contacted on the phone by Dartmouth Financial about my tax problems, both personally as well as in my businessThey said that their expert team of financial wizards, the principals of whom were both Army veterans, would contact the IRS and reduce my liability and come up with a fair and equitable soltution with them to avoid levies and other collection measuresThis has not been accomplished, to say the least! Not only have they had months to get moving on this, but during those months I had levies issued against my company (forcing my clients into paying the IRS instead of me)These were ALL due to the IRS not getting the information that I supplied to DartmouthWait...this gets betterSo between April and July of I heard nothing$they took, but I figured that they were working on it and the IRS moves slowI mean, veterans wouldn't do this to other veterans would they? BTW I am a disabled Navy veteranAnyway, I get a call in late July with a new case worker named *** ***She was also a veteran so I figured "Awesome! This will go quick and I can move on with my life!"No ah ahNothing had been done, or has been done sinceIn October they actually called and needed MORE MONEY to proceedI had no other choice but give it to themThat was dumb on my part, I know.We need to work together to run these criminal, non-American, cheating, lying sacks of refuge out of business and hopefully my CountryOf course I have put this out to every Veteran organization I know ofI am positive they will assist as well ;-) Complaint: 11033023I am rejecting this response because:In the initial telephone solicitation with Dartmouth Financial, I initially did not want to deal with a company that did random telephone marketingMuch less from one out of stateHowever, in my conversation it was brought up that I was a Veteran and much of my financial problems stemmed from my disability and emotional toll it tookAt that point it was told to me, by Steve Roberts then verified via the marketing page, that they were a Veteran Owned Business and that they took a special interest in assisting VeteransThat is the ONLY reason I agreed to retain themSo for the past months it seems that I have not only been ignored, but also taken advantage of knowing that I would grant them more slack (in the form of time and patience) because of our kindred spirits
*** was not my original representative at DartmouthAs you can see from the attached correspondence, it was initially with another agent by the name of *** ***At no time was I informed that my case was transferred to another repIt was only when I called to find out what my status was, in September mind you, that I learned of the switchPlease note the gap in communication between 5/6/through 9/3/15!!! It was then, and only then, that Dartmouth began to move againAt this point, the IRS was already fed up with having to wait for months that they began the levy processes*** then told me I was "on the list to call"Meanwhile months had gone by, all of my extra cash was spent on Dartmouth thus could not pay any taxes, and the IRS was irritated beyond belief.When I initially signed with Dartmouth they were told, in the initial conversation, that there was both personal and business taxes dueThey charged me $for dealing with Hub Technology and an additional $for my personal mattersFor the record, I have not seen a single item of work that they have done on the personal issueAnd very little wrt Hub TechnologySo the claim that they did not know is blatantly not trueThe invoice and agreements are contained within the attachment, along with all of the email correspondence with themI am working with my cell carrier to show how many times I called them and left messages and how many times I was given a return call.You see, Dartmouth dragged my case along for so long that they spent my entire retainer attempting to fix levies that never should have happened because there would have been an agreement in place early last yearIn Mr*** response to me via email earlier this week (also included) he made reference that they did not want to deal with my case because I had a history of not paying taxesMr*** ENTIRE client base are people who owe back taxes and who are having trouble keeping paceThis is typical cop-out from a company that is of ill reputeAs you can see from all correspondence, at no time did Dartmouth express to me that they required a up to date account with the IRS to continueI challenge *** *** to show that correspondence either verbally or in writing where I agreed to do soI knew that I would be late in paying taxes this year because the money that I would have paid it with was sent to Dartmouth to get the IRS to reduce their penalties and fees while setting up a payment plan to move forward onIn my email with *** *** dated 11/17/which detailed exactly what I wantedThere was no response beyond that point despite several attempts, both in writing via email and voicemail, to contact her but no response at allNot even to say that they no longer were willing to assistNothing!As for monies owed, *** called me in early October and told me that for them to continue they would need even more money! I have attached this document as wellI had no resolutionI had given Dartmouth every single piece of information that they requested within hours of when they requested it, and the IRS was filing additional levies aimed at my client's accounts payable to Hub TechnologyI asked for a record of what was done and the hours they spent, both on my personal as well as business accountsThey ONLY provided my business account and it contained reactionary steps made against levies which should not have occurred in the first placeI have no idea where Mr*** thinks I agreed to continuance of paying for services in which nothing had been accomplished? That is not how it works in my CountryYou work THEN you get paidUnfortunately, I made the mistake of hiring a firm without checking on it thoroughlyI got unsolicited calls both from his former employer as well as a former employee stating the true dubious nature of his businessI offered them no information on my case, or Dartmouth directly, but it certainly caught my attentionBeing a computer professional by trade I dug a little deeper and that is when I became concerned.Also, at no point have I 'threatened to contact the BB'I made reference that I already had filed a complaint with you in an email dated 1/7/to *** ***, which was a written follto the voicemail left for her in late December (which was not responded to by anyone at Dartmouth)This is what prompted me to take action finallySince I am now left to fight the IRS on my own, or hire a more competent company to do so, while in a much worse condition than I was to begin with I am demanding a full refund of all monies remitted to Dartmouth FinancialIf they were the stacompany that they claim to be they would realize their failure to reach a settlement within a reasonable time (because admittedly by MsLira on several occasions as seen throughout the attached communication attachments) then they should return all monies at the very, very least.Sincerely,*** ***

We were able to speak to Mrs. [redacted] in regards to the issues she presented.  As requested we have processed a refund.  In our last conversation we explained that a phone call from the owner was needed in order to ensure a timely and proper refund as well as reviewing her case to improve...

our customer service.  Additionally, we reviewed some specifics regarding her case to better arm herself against collection from the IRS.

Dartmouth Financial is committed to working with all of our clients to find a resolution to their tax liabilities.  To that end, we have listened Mr. [redacted]’s concerns and will continue working with him to resolve his tax liability.   Not every tax case can be resolved in the same manner, and we must carefully address each situation with the facts that are presented to us.  Mr. [redacted]’s case will continue to be expertly handled by our team in order reach a successful result with the IRS and state taxing authorities. We are glad to count him amongst our many happy clients.

Mr. [redacted] and I spoke regarding his issues with representation.  We agreed to move forward representing him in regards to the tax liabilities with the IRS and he will communicate directly with management if there are any concerns.  We look forward to a successful resolution for Mr....

[redacted].

We have reached out to Mr. [redacted] to discuss the issues in his complaint, and he has not called backs so we could discuss the issues raised.  We are confident that we can address  his issues once he calls our office.

Complaint: [redacted]
I am rejecting this response because: We are still working on a solution.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I...

DO NOT agree to this response from DFG. I have been in contact with Mr. [redacted] through emails. First email response back to Mr. [redacted] was on 7/8/2016 and stated:Mr. [redacted],I have received your email, at this point I DO NOT want to speak on the phone due to what has happen to me in past with the DFG employees. I was told and promised on the phone from one of your specialist that I would be able to get a full refund if they could not help me then the other thing happen to the point that I was told by Mr. [redacted] it wasn’t in writing and he would not even acknowledge the fact it was stated and promised to me verbally. I have attached ALL email correspondence with your employees regarding what had occurred. It’s all in the emails there is nothing else to discuss I am very disappointed in DFG and how I was taken advantage of for the past 5 months due to the situation I am in. I strongly feel DFG had taken advantage of me in making me promises and fail to follow through and how DFG has no regards to my hardship that I am going through. Therefore I request again my full refund in the amount of 1500.00 due to the face Mr. [redacted] has stated that they cannot help me and he has yet to have responded back to me regarding my full refund.Second email response back to Mr. [redacted] was on 7/14/2016 stating: Mr. [redacted],I have received your email response. I don’t feel comfortable speaking with you on the phone or any other employee from DFG. Due to everything that has happen an how I was promised from one of your specialist if DFG couldn’t help I would get refund. This was before the contract an both parties agreed an the specialist promised and said all the hard work was already don’t. I also don’t trust anything that will be said on the phone, since Mr. [redacted] said it wasn’t in writing an that his specialist wouldn’t have agreed to that statement. I want everything in writing so it can be shown what has been said. Also I don’t understand why you would like to talk as you can see in the attached PDFs of all emails, that Mr. [redacted] said he can’t help me due to the way the order was written and has ignored my concerns of the alleged bill, my wasted time, and to my full refund of 1500.00. I believe DFG has taken advantage of me and my situation an I want my full refund of 1500.00 since DFG has don’t nothing they said they agreed they would.Mr. [redacted] stated “I do not process refunds until I speak with the person requesting the refund”. After Mr. [redacted] response in email I gave him a call on 7/20/2016 @ 11:45am. Mr. [redacted] put me on hold for 2 minutes to get my file. He started to go over the file and once again the information in my file was wrong. He explained about my file. I told him I want my full refund I have had enough of this. Mr. [redacted] assured me that his company isn’t liars or scammers. He started to explain again about my file, but I told him I just want my full refund. Mr. [redacted] asked me then if he could review my case and give me a call back on Friday. I told him fine but I’m done with DFG, I want a full refund of 1500.00 due to that DFG can’t help me nor do I want to waste any more of my time.
Sincerely,
[redacted]

We have spoken with Mr. [redacted], and will continue to investigate his tax liability with the [redacted]. We are eager to represent him and his business in order to correct the mistake by the [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11107134, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Both [redacted] and management have discussed this matter with our client, addressed his concerns and [redacted] agrees that his complaint was premature and that he desire to fully withdraw his complaint.[redacted]

I earlier communicated with Mr. [redacted] on January 12, 2016 via email after he communicated with [redacted].  For lack of a better terminology, he threatened to file a complaint with Revdex.com unless we refunded the fees he paid for professional services performed since March 4, 2015 regarding his...

outstanding business and personal tax liabilities dating back some 5 years.  It appears that after I responded to his demand for a return of fees paid over a 10 month period, and outlined why we would not return those earned fees that he then filed the complaint now on file.  Our record reviews that we do not receive Revdex.com complaints.  We do not receive complaints because we provide exceptional service to our clients.  Mr. [redacted] represents that he is a disabled veteran and we recognize him for his service.  As he noted, the owners are veterans as is [redacted], the senior staff associate who has been managing his file.  When we undertook to represent Mr. [redacted], it was explained to him, as it is to all clients, that tax authorities (Internal Revenue Service - IRS) and state taxing authorities (in this case - Michigan) require as a condition of resolution that they must be current and tax compliant.  Mr. [redacted] had not paid his taxes since 2010, business or personal and had accrued mid range tax liabilities; not paying employment taxes for his business and not paying his personal income taxes.  He had not filed his tax returns for many years.  Mr. [redacted] has had 2 IRS revenue officers assigned while we represented him (We have now withdrawn our tax authorizations).  Revenue Officer T.A. (we will not identify the IRS revenue officer in this memo) has been more aggressive than the original revenue officer assigned.  We secured collection holds for Mr. [redacted] during the time we represented him and he is well aware of this fact.   IRS levy's have been issued due to his non-compliance (missing tax returns and failure to make estimated tax deposits during 2015) and we have were successful in having early on filed levy's withdrawn. The last release of levy was secured from the IRS on September 22, 2015.  Mr. [redacted] finally filed his tax returns but he remained non compliant, having failed to make estimated tax deposits for 2015.  We sought to secure an installment agreement for Mr. [redacted] even though there were non-compliance issues.  The Revenue Officer T.A. declined to allow Mr. [redacted] to enter into an installment agreement due to his non-compliance and the fact that Mr. [redacted] did not provide financial information that the Revenue Officer believed was believed was being withheld from her.  Revenue Officer T.A. at the end of 2015 issued another Levy because of the non-compliance issues.  Although we have sought to have the levy released, Revenue Officer T.A. declined to do so and as a result of that Mr. [redacted] is now dissatisfied.  Mr. [redacted] is not a tax evader, but he has avoided paying his business tax and personal tax liabilities from 2011 forward.  Those in our office in communication with Mr. [redacted] have regularly communicated that being current and compliant is not an option if resolution (an installment agreement) is sought.   I would note also that Mr. [redacted] has paid fees.  We continued to represent him at times when he bounced payments to us (on 5 separate occasions - the last being a payment of December 17, 2015 - a payment that remains outstanding).  We at all times continued to represent him even though he payments did not clear.  It is regrettable that we were not able to reach a successful resolution for Mr. [redacted], but it was a result of his continued non-compliance and his failure to provide additional financial information to the assigned IRS Revenue Officer.