Dartmouth Plumbers Ltd.

This dealership almost made me regret driving BMW!! I don't know where to start about my horrible experience with this dealership
I found online bmw that was for sale from this dealershipAfter negotiation with Chris C*** we close the dealAt that time I was pre approve from chase so I told him that I need a day to make sure that I'm gonna have approve from chase before I make deposit for the carWhen we spoke over the phone since I never saw the car in person I told him that Im not worry about the mechanic problems since is certified only I want to make sure there is no scratches and has clean carfax reportHe told me YES!! In mean time a was not approve from Chase so I call him to let him knowHe offer me a link to online application so they can try to get me a car loanI fill up the online application with me as a Applicant and my wife as a co applicant since she is not a driver and she don't have DLWhile I was filling the application he told me I'm sorry we just sold the carI said ok and ask him to please look for another similar vehicleSo he found a similar car but it was more money since it was and I ask him if he can continue looking so we can find a car that was at my price range like the one that he just soldHe told me that not going to happen since that car that he sold had a minor accident reported on carfax after he told me that THE CAR HAVE CLEAN CARFAX REPORT!!!
That was the first LIESo I get approve from Ally bank for 6.4% for mothsWe were negotiating and we agree on the price and also they will reimburse my rent a car bill from Atlanta, GA to the dealership.I told him that I need a day to thinking about buying this car since the price was higher that I was planing to spend and the rate was high as well
The next day I call the lady in financing Brook C*** to see if I can get better ratesShe told me that chase approve me for 5.99% just they need some additional document from me and my wifeAfter providing those document she call me and telling me that I'm approve from ChaseI ask her time if I am approve (since chase turn me down) she told me YESAfter this conversation I made deposit for downpayment of $5kLater in the day Chris text me that they need my Driving License and proof of insuranceAfter days he text me again that they need a driving license from my wife.I told them that she don't have a DL and they don't need her DL since she is a co applicant on the loanHe told me that thats going to be problem since they decide to change the application and place her as main applicant and me as co applicant in order to get the loanHow you can make decision like this without consulting with me first ?!?! So I call Brook to see what we can do and she told me to try to get a loan on my nameAfter few banks she told me congratulation I get u approve for loan with rate 7.8%I told her Im sorry but I'm not going to accept that loan since they told me that I was approve for 5.9% and thats why I proceed with the purchaseShe told me ok then if u don't accept this loan you gonna loose the deposit of $5k !!! Then I just lost it , I start yelling and demanding to talk to her supervisorShe told me that she is the supervisorI told her I'm contacting BMW corporate and file a complain ( which I'm gonna do after I finish with this review) and I hang up the phone
After minutes I receive a phone call from her supervisor Garet D*** who call me to see whats going onHe was the only professional person at that dealership who knew what he was doingHe follow thought with the interest rate and he was able to get me even better rate
After we agree to proceed with the purchase they send me the documents to have them sign the next dayAnd again there were on my wife name as a main applicant and me as co applicant.I call Brook before we sign them and she told me to don't worry you are going to be ok.After I mail back the documents I send everybody email to make sure that they gonna correct the document since my wife dose not have a DLLong story short They never correct the document so Im having problem getting registration for my carI call Brook and told her that I can't register my car, she said she gonna check with the person who is in charge for the title paperwork and give me call backSHE NEVER CALL ME BACK and this was like a week agoAnd also the bill for rental was $and they send my a check for $:) I have all the documentation (emails and messages) to prove all above !!
What a Joke of dealership !! What a bunch of crooks and unprofessional employees in one place and we are talking about serious company BMW !!
They made my new car shopping experience so miserable