Darvin Furniture

Complaint: ***
I am rejecting this response because:
Sincerely,
Jacquelyn ***-*** As I stated before the furniture was misrepresented during purchaseThe furniture was sold to us as genuine leatherWe aksked the salesperson specifically about the leather because if the high cost he stated yesThe furniture stared peeling and is not genuine leather as he stated and as shown on the receipt

Complaint: ***
I am rejecting this response because:Again, the original frame that was delivered and set up by Darvin was the INCORRECT frame which caused damage to the mattress and resulted in saggingAfter the initial inspection where the incorrect frame was first discovered, Darvin wanted me to pay for a new frameI refused since, once again, it was Darvin's mistake in the first placeA new, correct frame was dropped off on my deck in my backyard for me to set upWhile I realize the new measurements are within the manufacturer's range, the mattress has been damaged from almost years of improper supportJust because the new frame has a center support essentially pushing against the sagging area does not mean that the mattress is "fixed." The inspector even noted to me that the mattress was very unsupportive and that measuring without any weight on the mattress is not an accurate or realistic measurementI am not unrealistic or uneducatedI realize any mattress will endure some wear and sagging over timeMy point, as it has been from the beginning, is that this issue has been caused by Darvin, not me, and I should not be left with an unsupportive mattressA broken tree branch can be tied up for support and appear ok, but it does not mean that it isn't still brokenThis is Darvin's problem to fixI really don't see this as a manufacturer's problem and it definitely isn't mineI am truly surprised by Darvin's need to pass the buck and insult their customer
Sincerely,
*** ***

In regards to customer ***, we are sorry the tables she was expecting ended up on backorder from the manufacturerMs*** can return the two tables she has for a refund and cancel the remaining table for a refund as well or she may reselect

Our service department has been in contact with the warranty company for this customerthey will contact her this week and see what they can do for the customer to get us to a satisfactory resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Dorese ***

In regards to customer *** complaint, Darvin Furniture is authorizing a one time reselect of their dining room set of equal valueIf the customer reselects a dining room set of greater value they will have to pay the difference

In regards to complaint number ***We have spoken to the customer and have worked out an agreeable arrangement regarding pickup of our merchandise

Initial Business Response /* (1000, 5, 2015/07/27) */
In regards to Mr.*** complaint,our service department manager has states that in February of Darvin Furniture sent out a technician with a free Bunkie board as a courtesy ( which is used for support in place of a box spring) and also
additional support legsThere has been no further issues regarding the slats or bunkie board until now that Mr.*** is now "moving" and taking apart the bed and is complaining of stripped screwsDarvin Furniture has gone out to Mr.*** house on several occasion and went above and beyond to help Mr.***Davin Furniture warranty is for year and cannot at this time do more repairIf you have any further questions please contact us
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The technician damaged the bed and I was not given anything for FREEPlatform beds do NOT use box springs so how was I given something in lieu of a box spring? Darvin is by far the worst furniture store in the area and I would not recommend to ANYONE
Final Business Response /* (4000, 11, 2015/08/10) */
As stated Darvin Furniture warranty if for yearWe have serviced MrBarda according to that warranty

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: my last name is not ***I would like some kind of response regarding my complaint
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/23) */
In regards to customer Kumar a message was left at their home phone on October 21, advising we were giving them an additional $off their financing

In regards to complaint number *** Darvin Furniture is working with the manufacturer to get the customers issue resolveUnfortunately it is taking longer than we anticipated in getting *** to send us the parts neededIf we could have an additional days to rectify the situation
that would be greatly appreciatedIf you have any further questions feel free to contact us

Business Response to a ComplaintComplaint ID#: ***Company Name: DarvinCompany Contact: Kathleen ***Company Phone: 708-460-x ***Company Email: ***@darvin.comPerson Who Sent the Complaint: *** ***Staff Member: Response:We are sending a service technician to
inspect the sofaFabric pilling is not a manufacturer defect. Sent on: 3/24/1:20:PMSent by:

Thank you for reaching out to us concerning our customer, Diane ***She purchased two leather recliners from our Clearance and Outlet Center on August 16th, The items held a month service warranty with Darvin and the manufacturer, but certain parts may still be covered for one year with
the manufacturerAccording to our records, Mrs* *** contacted us on Monday, April 10th to discuss one recliner that broke and does not reclineSince the item was out of warranty and did not have a manufactures defect concern, we forwarded her request to our accidental protection plan company on April 11th, As a courtesy to Mrs***, we contacted our accidental protection plan company on her behalf to speed up the claim process and a representative from their company contacted Mrs* *** to sserviceThey did try to reach this customer times on April 11th, 2017, but can not leave a voicemail because she does not have a mailbox setupWe understand that Mrs* *** may not be happy with the quality of her items purchased or the length of her warranty she received and signed for, but we are processing her request according to our customer claim proceduresWe will be contacting this customer once we receive the disposition report from our accidental protection plan company to address the actions that needs to be taken, either replacement or repair the item Please let us know if you have any questions… Thanks! Kate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This information was not
provided during purchaseI feel cheated by the businessIn fact they do not even provide service to MN as confirmed by customer service before we agree to sell the furnitureI will appreciate one time refund.Thanks
Complaint: ***
I am rejecting this response because:
Sincerely,
Sana ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** no resolution as of yetWe are making progress
Sincerely,
*** ***

As a sign of good faith, Darvin will be issuing a credit to Mrs*** for the following pieces Model *** for $Model *** for $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hello, This email is regarding complaint ***The business has resolved the issue and this complaint can
be closed out. Thank you,Jared