Daryl Evans Mechanical Ltd.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The vendor has simply re-stated their past arguments Work was done improperly on the home in and was brought to light by undertaking a cleaning recommended by their technician after he undertook work he was not authorized to take in June The vendor has not taken responsibility for the improper re-pitching in which lead to additional upgrades and services being purchased from themThe [redacted] has sent taunting emails about how he is going to not have to pay me what he owes me not because the work was done correctly, but because too much time has passed since the work was done I submit that the technician's unauthorized work on the gutter and recommendation to powerwash the gutters ties the all of the work together and therefore I am entitled to reimbursement for the unauthorized work and fair and proper compensation for the work done without properly addressing the gutter's pitch, which was a service I paid for In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Honey Do Men Gutters was at [redacted] in [redacted] on at 12:PM to clean the gutters, which we did as per the photosAlso, as per company policy, we would leave a receipt in the mailbox so the clients would know we were thereWe have been cleaning this clients gutters since and there have never been any complaints until late fees were added to their invoiceI don't understand this complaintWe provided a service and expect payment for that serviceThere are late fees added to the invoice because it is months past dueAttached are the photos and receipt of when we went to their house and cleaned the guttersI think this is terrible that a long standing client or anybody for that matter would write a complaint without talking to a person at the company that will put a black mark on a company reputationEven if this is resolved in Honey do Men's favor, it will still reflect badly for us, so Thanks! [redacted]

8/**/-
I am really not sure what the question is, but here goes,
The client, *** *** is not entitled to/nor will he receive a refund for work completed properly years ago
No, we will not go back and redo the work *** *** hired us to do since the work was done per *** ***'s instructions
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Complaint#*** regarding Honey-Do-Men *** *** *** has been resolvedNo further action is requiredThank you. *** ** ***Phone# *** *** ***
Sincerely, *** ***

ID [redacted]
The following are the facts that we have documented from [redacted];
On March *, 2012 @ 1:55 PM, [redacted] emailed [redacted]
his findings when he went to [redacted] as per attached. ** recommended upgrading the outlets to 4” and the...

leaders to 3” X 4”. Also, to
extend the upper leaders into the lower gutters, this work was not approved by
[redacted] as per the attached email.
On May *, 2012 @ 3:19 PM, [redacted] email [redacted], the
salesman his permission and approval for Honey do Men to do a gutter cleaning
for $250 + tax and to re-pitch the right front gutter for $100 +tax. Honey do
Men completed the work on 5/**/12 due to the fact that the client wanted the
work done ASAP. Attached information.
On May **, 2012 @ 10:48 AM, [redacted] emailed [redacted]
stating that the work we did fixed the problem and that the gutter was now
properly pitched as per attached email.
On May **, 2012 @ 9:34 AM, [redacted] email [redacted]
stating that he wanted to go ahead with the front right leader and outlet
upgrade, as per attached email.
Then on October **, 2012, Honey do Men went to [redacted]’s residence at [redacted], NY and did a gutter cleaning.
We did not hear from [redacted] until June 2014 when he
called stating he was having issues with the gutters overflowing.
On June **, 2014, [redacted] went to meet with [redacted]
and diagnose the problem. While there, [redacted] cleaned out the front lower
gutter at both ends by the strainers and removed a branch from the right upper
gutter as per invoice #[redacted] that is attached to this email.
On June **, 2014, [redacted] was given a typed estimate
for the work needed to fix the problems of his gutters as per estimate #[redacted] attached.
In July 2014, [redacted] again went to look at the gutters
and talk to [redacted] about what should be done. [redacted] was told again
that he should get a larger gutter for the front lower roof to handle the water
runoff from the roof.
On August *, 2014 @ 1:10 PM, I emailed [redacted] in
regard to re pitching the left gutter and what the cost would be as per
attached email. [redacted] and I went back and forth with our emails and
ended with myself setting up an appointment with the [redacted] to meet with him and
to go over previous work and to figure out what needed to be done to resolve
the gutter issue.
On August **, 2014 in the morning, The [redacted] and [redacted] met to go over all the issues that [redacted] had
with our work. Everything was working well. If the gutters stay clean they won't have a
problem. [redacted] removed the birdcage, plugged up the leader, flooded the
gutter and then let it drain.  There were no issues or overflows, the
system works perfectly. The result of the meeting was as follows;
•There is a small roofing issue causing water to go
behind the gutter called short shingle flashing that's needed on the front
right.
•The water runoff from your roof can be handled by the 5” gutter that you have,
however if you want us to guarantee that your gutter will not overflow due to
water volume, you need to upgrade to a 6" gutter that ** suggested for $650.
•But, the larger gutter doesn't resolve the problems with leaves and clogs.
They need Gutter Shell installed on the lower front porch roof. It's the only
thing that'll keep the gutters from clogging and overflowing from debris and
also takes care of the short single problem.  Cost $750
As for the unprofessional tone and tenor from all at
Honey do Men, we do not appreciate when a client calls and insults the office
staff, technicians, the quality of work done, and the sales team, and we let
the client know when they have stepped over the line.
The Honey do Men sales team give estimates for
solving the problems that the home[redacted] tells us about. An estimate is our
professional opinion on what should be done to repair the problem. We are not
responsible if the client choose to put a band aid on the problem, which is a
temporary fix, instead of repairing the problem the correct way.
As per all the paperwork and emails attached, we
have done everything in our power to help [redacted]. However, we are not
willing to refund his money for work that was done and done correctly.
I would like to have the statement that [redacted]
made of there being 5 complaints against Honey do Men on Revdex.com retracted because
I deal with all the Revdex.com complaints and the others were dismissed for not being
valid. Please do the same with this complaint.
This is a good company that does a good job and we all stands
behind it.
 
Thank
you,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The vendor has simply re-stated their past arguments.  Work was done improperly on the home in 2012 and was brought to light by undertaking a cleaning recommended by their technician after he undertook work he was not authorized to take in June 2014.  The vendor has not taken responsibility for the improper re-pitching in 2012 which lead to additional upgrades and services being purchased from them. The [redacted] has sent taunting emails about how he is going to not have to pay me what he owes me not because the work was done correctly, but because too much time has passed since the work was done.  I submit that the technician's unauthorized work on the gutter and recommendation to powerwash the gutters ties the all of the work together and therefore I am entitled to reimbursement for the unauthorized work and fair and proper compensation for the work done without properly addressing the gutter's pitch, which was a service I paid for. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The vendor continues to neglect to address the matter at the heart of the complaint.
It was the vendor who agreed to re-pitch the gutters of my house to alleviate the waterfall and overflow on the right hand side.
Their solution did not work and as a result, they sold me more products and services to address the issue.
This negligence on their part has yet to be addressed.
The vendor also undertook work on my home without my permission as outlined in my initial complaint.
The vendor has gone so far as to send antagonistic, taunting emails to me to dissuade me from pursuing this matter.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Honey Do Men Gutters was at [redacted] in [redacted] on 6/**/14 at 12:28 PM to clean the gutters, which we did as per the photos. Also, as per company policy, we would leave a receipt in the mailbox so the clients would know we were there. We have been cleaning this clients gutters since 2005 and...

there have never been any complaints until late fees were added to their invoice. I don't understand this complaint. We provided a service and expect payment for that service. There are late fees added to the invoice because it is 8 months past due. Attached are the photos and receipt of when we went to their house and cleaned the gutters. I think this is terrible that a long standing client or anybody for that matter would write a complaint without talking to a person at the company that will put a black mark on a company reputation. Even if this is resolved in Honey do Men's favor, it will still reflect badly for us, so Thanks![redacted]