ID [redacted] The following are the facts that we have documented from [redacted] ; On March *, @ 1:PM, [redacted] emailed [redacted] his findings when he went to [redacted] as per attached** recommended upgrading the outlets to 4” and the leaders to 3” X 4”Also, to extend the upper leaders into the lower gutters, this work was not approved by [redacted] as per the attached email On May *, @ 3:PM, [redacted] email [redacted] , the salesman his permission and approval for Honey do Men to do a gutter cleaning for $+ tax and to re-pitch the right front gutter for $+taxHoney do Men completed the work on due to the fact that the client wanted the work done ASAPAttached information On May **, @ 10:AM, [redacted] emailed [redacted] stating that the work we did fixed the problem and that the gutter was now properly pitched as per attached email On May **, @ 9:AM, [redacted] email [redacted] stating that he wanted to go ahead with the front right leader and outlet upgrade, as per attached email Then on October **, 2012, Honey do Men went to [redacted] ’s residence at [redacted] , NY and did a gutter cleaning We did not hear from [redacted] until June when he called stating he was having issues with the gutters overflowing On June **, 2014, [redacted] went to meet with [redacted] and diagnose the problemWhile there, [redacted] cleaned out the front lower gutter at both ends by the strainers and removed a branch from the right upper gutter as per invoice # [redacted] that is attached to this email On June **, 2014, [redacted] was given a typed estimate for the work needed to fix the problems of his gutters as per estimate # [redacted] attached In July 2014, [redacted] again went to look at the gutters and talk to [redacted] about what should be done [redacted] was told again that he should get a larger gutter for the front lower roof to handle the water runoff from the roof On August *, @ 1:PM, I emailed [redacted] in regard to re pitching the left gutter and what the cost would be as per attached email [redacted] and I went back and forth with our emails and ended with myself setting up an appointment with the [redacted] to meet with him and to go over previous work and to figure out what needed to be done to resolve the gutter issue On August **, in the morning, The [redacted] and [redacted] met to go over all the issues that [redacted] had with our workEverything was working wellIf the gutters stay clean they won't have a problem [redacted] removed the birdcage, plugged up the leader, flooded the gutter and then let it drain There were no issues or overflows, the system works perfectlyThe result of the meeting was as follows; •There is a small roofing issue causing water to go behind the gutter called short shingle flashing that's needed on the front right •The water runoff from your roof can be handled by the 5” gutter that you have, however if you want us to guarantee that your gutter will not overflow due to water volume, you need to upgrade to a 6" gutter that [redacted] suggested for $ •But, the larger gutter doesn't resolve the problems with leaves and clogs They need Gutter Shell installed on the lower front porch roofIt's the only thing that'll keep the gutters from clogging and overflowing from debris and also takes care of the short single problem Cost $ As for the unprofessional tone and tenor from all at Honey do Men, we do not appreciate when a client calls and insults the office staff, technicians, the quality of work done, and the sales team, and we let the client know when they have stepped over the line The Honey do Men sales team give estimates for solving the problems that the home [redacted] tells us aboutAn estimate is our professional opinion on what should be done to repair the problemWe are not responsible if the client choose to put a band aid on the problem, which is a temporary fix, instead of repairing the problem the correct way As per all the paperwork and emails attached, we have done everything in our power to help [redacted] However, we are not willing to refund his money for work that was done and done correctly I would like to have the statement that [redacted] made of there being complaints against Honey do Men on Revdex.com retracted because I deal with all the Revdex.com complaints and the others were dismissed for not being validPlease do the same with this complaint This is a good company that does a good job and we all stands behind it Thank you, [redacted]
ID [redacted] The following are the facts that we have documented from [redacted] ; On March *, @ 1:PM, [redacted] emailed [redacted] his findings when he went to [redacted] as per attached** recommended upgrading the outlets to 4” and the leaders to 3” X 4”Also, to extend the upper leaders into the lower gutters, this work was not approved by [redacted] as per the attached email On May *, @ 3:PM, [redacted] email [redacted] , the salesman his permission and approval for Honey do Men to do a gutter cleaning for $+ tax and to re-pitch the right front gutter for $+taxHoney do Men completed the work on due to the fact that the client wanted the work done ASAPAttached information On May **, @ 10:AM, [redacted] emailed [redacted] stating that the work we did fixed the problem and that the gutter was now properly pitched as per attached email On May **, @ 9:AM, [redacted] email [redacted] stating that he wanted to go ahead with the front right leader and outlet upgrade, as per attached email Then on October **, 2012, Honey do Men went to [redacted] ’s residence at [redacted] , NY and did a gutter cleaning We did not hear from [redacted] until June when he called stating he was having issues with the gutters overflowing On June **, 2014, [redacted] went to meet with [redacted] and diagnose the problemWhile there, [redacted] cleaned out the front lower gutter at both ends by the strainers and removed a branch from the right upper gutter as per invoice # [redacted] that is attached to this email On June **, 2014, [redacted] was given a typed estimate for the work needed to fix the problems of his gutters as per estimate # [redacted] attached In July 2014, [redacted] again went to look at the gutters and talk to [redacted] about what should be done [redacted] was told again that he should get a larger gutter for the front lower roof to handle the water runoff from the roof On August *, @ 1:PM, I emailed [redacted] in regard to re pitching the left gutter and what the cost would be as per attached email [redacted] and I went back and forth with our emails and ended with myself setting up an appointment with the [redacted] to meet with him and to go over previous work and to figure out what needed to be done to resolve the gutter issue On August **, in the morning, The [redacted] and [redacted] met to go over all the issues that [redacted] had with our workEverything was working wellIf the gutters stay clean they won't have a problem [redacted] removed the birdcage, plugged up the leader, flooded the gutter and then let it drain There were no issues or overflows, the system works perfectlyThe result of the meeting was as follows; •There is a small roofing issue causing water to go behind the gutter called short shingle flashing that's needed on the front right •The water runoff from your roof can be handled by the 5” gutter that you have, however if you want us to guarantee that your gutter will not overflow due to water volume, you need to upgrade to a 6" gutter that [redacted] suggested for $ •But, the larger gutter doesn't resolve the problems with leaves and clogs They need Gutter Shell installed on the lower front porch roofIt's the only thing that'll keep the gutters from clogging and overflowing from debris and also takes care of the short single problem Cost $ As for the unprofessional tone and tenor from all at Honey do Men, we do not appreciate when a client calls and insults the office staff, technicians, the quality of work done, and the sales team, and we let the client know when they have stepped over the line The Honey do Men sales team give estimates for solving the problems that the home [redacted] tells us aboutAn estimate is our professional opinion on what should be done to repair the problemWe are not responsible if the client choose to put a band aid on the problem, which is a temporary fix, instead of repairing the problem the correct way As per all the paperwork and emails attached, we have done everything in our power to help [redacted] However, we are not willing to refund his money for work that was done and done correctly I would like to have the statement that [redacted] made of there being complaints against Honey do Men on Revdex.com retracted because I deal with all the Revdex.com complaints and the others were dismissed for not being validPlease do the same with this complaint This is a good company that does a good job and we all stands behind it Thank you, [redacted]