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Dasa Design Build LLC

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Dasa Design Build LLC Reviews (2)

Business Response to a Complaint Complaint ID#: *** Company Name: DASA DESIGN BUILD LLC Company Contact: DANNY S Company Phone: *** *** Company Email: *** Person Who Sent the Complaint: *** *** Staff Member: ***
*** Response: Hello ***, I apologize for the miscommunication but I did contacted this customer about weeks ago when I got the 2nd notice of this happeningI spoke to her on the phone to attenp to come to an understanding being that when she decided that we did not continue to work for her we agreed that she would not pay us a balance of $4,that was dueShe advised that she would not pay us the $4,since she would use this money to hire someone that had done work for one of her friends, We have photos of the progress of the work and communicationsWe did all the tile work as perfect as possible and she was still unhappy with our workUnfortunately not everyone can be made a satisfied customer in this field but we did tried to make things work a few timesWhen we spoke on the phone I asked her what she wanted in order to settle this and she said "I want nothing, just wanted to complain about us and her experience with our companyAs you can see I did my part in trying to settle this but she just wants to complain, what other options do I have now, it’s unfortunate that you work so hard for a customer and in the end they do not just NOT pay you but attempt to damage your reputation and the image of your company which its something that you worked so hard for and spend so much money and time maintaining

Complaint: [redacted]
I am rejecting this response because:
The recollection of the conversation and the work done is different than my perception.  The business is focusing on the $4600 as not being paid but the amount of money and time that I have spent to complete and correct the errors made by DASA has been way above and beyond this amount coming close to $9000.  When I spoke with the business he believed the remaining balance was sufficient to cover the expenses and was not willing to have a discussion about the additional expenses I had to incur.  At that point I mentioned that I do not know what else can be done and at a minimum I want to file a complaint.My whole experience with them has been where they have not completed the work as promised from a timing, quality and professionalism of the company.  I also have pictures and communications where the quality is not acceptable and where they have not shown as communicated or I have had to follow up with them on the most simple items.  They fail to realize that they used a person who was not vetted, did not the address the issue in a timely manner and after 2-3 months was nowhere near finishing the workIn addition, after I placed this complaint, it was necessary for me to redo the tile in the bath area.  When I spoke with DASA about the issue, the response was what I had experienced during my time with them: 1) Tried to misplace blame on someone else 2) Made a schedule to come look at it and then canceled and said that they can only come see me at their convenience It is unfortunate that the business feels the way they do...this is the reason why contractors get a bad reputation as being people who are not trustworthy and also do not want to take responsibility for their actions.   I am not complaining for the sake of complaining.  I really wish to end my interactions with them but at this point I do need some compensation for the extra expenses as well as time spent 
Regards,
[redacted]

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Address: 215 Darling Ave, Nutley, New Jersey, United States, 07110-1034

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