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DASCO Home Medical Equipment, Inc.

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Reviews DASCO Home Medical Equipment, Inc.

DASCO Home Medical Equipment, Inc. Reviews (17)

The response by Dasco contained statements They claim that the check was not cashed and that I stated that that PNC had listed the wrong account number (DASCO)attached is the front and back of the check , On the front is the accurate account number ***The back demonstrates that Dasco negotiated the check on October 5,Yet their response to you admits to placing automated collection calls in mid December

This is in response to complaint # ***We received the initial call from Mr*** on 11/28/to inform us PNC Bank had mailed us a check for the amount due on 10/5/2017. He gave the customer representative he spoke with a bank confirmation number of *** and also
let her know that the bank had his account listed as This is the incorrect account #His correct account number with us is ***. The representative asked him if had anything from the bank showing that we had cashed his check as we do not show we have ever received his paymentHe stated he did not and refused to go any further to help get this resolvedThe representative explained to him that the error could be because the bank had the incorrect account number but that she would have a billing representative look into his account and call him backA billing representative spoke with the Mr*** on 12/8/and told him that she would stop the telephone calls for days to see if we receive the paymentIf payment was not received then he would start receiving calls againIn error, the billing representative did not turn off the calls, so patient was still receiving callsThis has been correctedWe will be more than happy to adjust Mr***'s account balance when we receive some sort of notification that DASCO Home Medical has cashed the check sent by the bank as we are unable to track it based on the confirmation number he provided to usPlease feel free to contact me should you have any further questions.Thank you

Thank you for assisting me with ID - *** - Dasco HME.Now it just seems easier to just pay Dasco and "be done with it."8/17/Ck# - pd$- $balance8/31/Ck # - pd$- $balance9-21-Ch # -will pay $- $balnace12-19-- will pay $- balanceAgain, thank you for your assistance.Sincerely,

Complaint ***DASCO did not have any record of ever receiving Mr***'s paymentAll that we ever needed was a copy showing that DASCO received and cashed the checkNow that we have received this, I have applied the payment to Mr***'s account and it is considered paid in full and closed

On August 8th, 2016 Ms. [redacted]'s concerns were addressed.  Below is the detailed account of the conversation that took place with Shannon B[redacted], an Accounts Receivable Manager.  On this date, the matter was considered addressed and closed.  The bill in question is for supplies in...

which Medicare allowed $115.58 on the claim and this amount was applied to deductible.  We have received requests in January, July and August for detailed bills/statements and it is documented that these were sent each time.  In August the address was verified to ensure proper delivery.Spoke to the pt today, she is upset because her latest statement says she will be sent to collections and she can't afford to pay the balance in full. She is making regular payments, they are just small. I told her I would change her status to "Payment Plan" and that will keep her acct in house as long as the regular payments are coming in. She was also upset that she didn't receive a detailed statement as requested. I show that we sent one in January and again in July, she claims to not have received so I am reprinting and sending to her today, verified we have her address correct. She wanted to return her machine, let her know ins has already purchased. Her bill is for a supply order from March. She asked why so high; her MCR deductible had not yet been met and the allowable went fully to deductible. In the end, she was pleased to hear we could keep her acct out of collections as long as she is paying on the balance. Changed acct group, sent detailed statement for pt review.

It appears patient is using Revdex.com complaint reporting to fulfill service order requests.  DASCO already followed-up with patient in December.  If further action is needed please reply to this complaint or contact us at ###-###-####.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Attached you will find an itemized statement of the items, charges, amounts paid and dates applied to the account.  This should serve as a guide to how money was applied.  Upgrade fees are not billable to insurance; the particular items received cost more than insurance companies allow, so they are not subject to deductible or out of pocket maximums. This is why the Explanation of Benefits does not show the same amount.  It is noted on 2/9/18 that the upgrade fees were explained in great detail. It is also noted that Ms. [redacted] wanted to wait and see how long the supplies would last prior to ordering again due to the cost of the upgrade fees being higher than the insurance rate. Not all items/supplies carry an Upgrade Fee; there is always a variety and choice when selecting supplies. In an effort to meet Ms. [redacted] halfway, Dasco is willing to refund half of the cost of the upgrade fees incurred, which would be $112.58 due to the misunderstanding.  Moving forward, Ms. [redacted] now has the knowledge of how upgrade fees are applied, that there is the ability to choose supplies that do not carry an upgrade, and make decisions based on this information.

Ms. [redacted] was set up in office with a CPAP machine on 4/20/2016.  At this set up she received an Elara small full face mask.  The usage download shows she began using the machine that same night.  It is not possible to utilize pap therapy without the mask.  The download shows...

the machine was used 4 times between 4/20/16 and 4/26/16.  The usage then stopped, began again on 5/11/16 and then stopped on 5/22/16.  In mid-June we received an order from her doctor to change the pressure on the machine, this was completed on the same day.  Her insurance requires usage of 70% or better within the first 90 days to continue payment.  This requirement was not met.  Usage began again in July but only lasted a few days.  Attempts to contact the patient regarding compliance and attempts to pick up the equipment were made on 5/1/17, 5/3/17, 5/5/17 and a driver was sent to address on 5/9/17.  Ms. [redacted] was then billed for non-compliance and not returning the equipment.  Dasco was not receiving mail as undeliverable, there was no reason to believe mail was not being delivered.  The account was then sent to outside collections for non-payment.  While we understand that Ms. [redacted] may have some frustration, the downloads on file show usage on the machine, therefore a mask was in her possession.  Outbound collection calls also go out 3 times a week for all balances over 30 days old.  If mail wasn't being received, the calls were being placed in an effort to collect.  The current debt owed is valid.

Thank you for bringing this to our attention. The paperwork to complete the refund to this patient was in an incomplete status. The refund has now been completed and a check has been mailed on June 9, 2015. We have been in contact with the patient and family and believe that this is now...

resolved.
Sincerely,
[redacted]

Mr. [redacted] We are sincerely sorry for this series of frustrating events. It is never our intention to provide poor service. We will address your concerns with the associates involved and provide additional training where needed. You account has been credited for the August supplies that you...

did not receive. We appreciate you bringing this to our attention. Please let us know if there is anything else we can do for you.

Collection calls to for the balance in question began on 10/23/2018 and continued 3 times per week through 12/12/2017.  While attempting to get compliance data for Medicare billing purposes, voicemails were left on 5/1/17, 5/3/17, 6/1/17.  Dr. [redacted]'s office was also notified on 5/30/17, as well as the day Ms. [redacted] was seen at Clinic on 10/20/17.

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]

On 2/9/18 Ms. [redacted] spoke to a representative at our CPAP Central location and inquired about ordering a specific mask and additional supplies.  It is noted that the Upgrade Fees in question were discussed in detail and Ms. [redacted] agreed to pay and also agreed to a 3 month shipment of said...

supplies.  The Upgrade fees come into affect on certain supplies where the cost of supplies exceed the insurance allowable.  Because Ms. [redacted] requested a supply that carried the upgrade fee, said charge was applied to her order.  The store also carriers a variety of supplies that do not carry an upgrade fee to provide consumer choice.  These upgrade fees are above and beyond any copay or deductible that insurance may apply to claims and are not billable to insurance. Our call log shows calls made on 3/7/18, 3/9/18 and 3/29/18.  Voicemails were left on 3/7 and 3/9, Ms. [redacted] spoke to a billing representative on 3/29/18 when the upgrade fees were explained. Payments will only appear on the Online Portal that are made through the Online Portal.  The $48.75 in question was sent to our Corporate office via mail; Dasco has indeed received said payment of $48.75 and applied it to Ms. [redacted]'s account.  There is currently at $0.00 balance as all outstanding balances show paid in full.

Dr [redacted] is a new doctor on my case. There is no way that his office was notified in May because my first visit with him was the visit on 10/20/17. He had no idea what was going on. In fact, the DASCO representative that happened to be at his office that day, had no idea about the fact that my account was in collections either. I did not receive/answer any collections calls days prior to the beginning of this Revdex.com debate. The DASCO representative in his office that day was going back and forth between the room I was in and her computer. She gave me the mask so I could use my machine and try to meet the requirements of the trial I was in that started after the July sleep study. No one ever told me that the mask was "free of charge" therefore it was safe for me to assume that it was covered by insurance. If you speak to Dr. [redacted] you will see all the evidence required in his notes of that days visit. He encouraged me to wear the mask 24/7 until the end of the trial to avoid needing another sleep study.The whole reason I was at the appointment with Dr. [redacted] was because the DASCO representative I spoke to over the phone told me I needed to have an in-person Dr appointment before I could receive any supplies. This particular call came after a call FROM DASCO telling me they were going to send me supplies. This particular call came after the supplies didn't arrive at my door. This is also the call that I gave the DASCO representative the address at where I am currently living.I called after reporting this complaint to the Revdex.com and asked if this could be resolved by returning the CPAP. I was told by the administrator that I could not return it. If I had known they wanted the CPAP back in order to avoid being billed-I would have given it back and gotten a new one via another sleep study. This whole situation is ridiculous. DASCO's inability to communicate properly within the company and leave notes on the account so other employees could see them is ridiculously awful. In fact, after this complaint started, I was prescribed a wheelchair and the DASCO representative was willing to deliver it the next day. The wheelchair ordered was the incorrect size so they had to see what they had in stock and call me back. They didn't call me back until about a week later and that was to tell me that the billing department told them they couldn't provide me with one.I hope that DASCO doesn't do this to patients who are sicker than I am. The elderly are at risk if they choose DASCO. DASCO has peoples lives in their hands and it is obvious by their google reviews that they don't do a very good job at it. I highly doubt that I am the first patient to file a complaint with the Revdex.com.

the fees and structure were not explained to me in the detailed manner described by the business. I was told that the out of pocket amount would be higher because insurance covers it at a different level for the mask and nasal pillows. What I was not told is that they wouldn't even bill insurance for it. They knew they were exceeding the insurance contracted rate and therefore did not bill insurance for the full amount but billed me for the difference. Because they did not bill insurance for this amount my out of pocket was not applied to my deductible. This bothers me because I can get supplies online cheaper but insurance does not apply that to my deductible. I chose to get supplies through this company so that it would be counted toward my deductible. Instead I am paying them for these fees and they're still not being applied to my deductible. Another problem that I have is that they knew that I was being charged this fee and told me that I should get 5 nasal pillows (3 months supply) when I instructed them I would only change my pillows every month. They told me I should have extra for just in case and I then wouldn't need to order more the next time. Thinking that it wouldn't cost me that much I didn't make a big deal about it. Now, because of these fees, those extra pillows are costing me $54.14. Now I am stuck with the premium nasal pillows even though I will get supplies cheaper from another company next time. As far as my $48.75 payment I am still concerned about how that was allocated. I had a $0 balance prior so the entire amount of that payment should've been applied to invoice [redacted]. On my next invoice it showed I had a past due amount of $23.24, meaning they only applied $25.51 of my payment to that invoice. I want to know where the rest of the money that I paid went as it is not reflected on my account. My account currently has a $0 balance because I was told I would be turned into Collections if I didn't pay the amount by the due date even though we were in dispute. I want a refund of $238.32, which is the difference between what my Health Insurance Company said I was responsible for and what I was charged by Dasco. I have attached documentation to support this response and the complaint.

If you look at my CPAP usage since I received a use able mask during my Dr's appointment with OSU after my last sleep study you can see that I've been using it almost every night since. I broke my mask and then called to try to get a new one between July and October. My bills were being sent to an address of which I don't reside. If a driver was sent to pick it up I wouldn't have known because I do not reside at the address DASCO was sending mail to.My most recent sleep study, before last nights, was ion July 13th with Mt Carmel.  I didn't see my new doctor at OSU until October 20th  My sleep study was sent to DASCO in July in order of them to send me a new mask. DASCO called me and was about to send out equipment but then decided they had to wait until I saw my Dr. in person. The dates on Dasco's notes are valid in a previous set of non compliance but they are not correct when it comes to the situation I am complaining about.Again I did not receive a new mask until my in person appointment on October 20th with Dr. [redacted] at OSU. There was a DASCO rep in office and they gave me the only mask they had. I believe DASCO needs to look further into this situation. This entire problem was not in regards to the march issues that they said in their response.Also in March, when I fell non compliant previous to July's sleep study, I had a shunt revision on my brain and then an episode of kidney failure. I literally could not use my CPAP.

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Address: 375 N West St, Westerville, Ohio, United States, 43082-1400

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