DasGro Hair Formula

I file awhile back,I didn't want my case close.I was trying to send the date I send my email and was trying to send my date

The customer mailed the package to the incorrect address as she herself statedWe have a disclaimer on our website not to use the address the customer usedNow that we are aware of the problem we have gone ahead and issued a full refundWe apologize for any inconvenience this may have caused and we wish [redacted] all the best

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] Here is my email to them To Whom It May ConcernHow are you doing today? My name is ***I did purchase the Dasdro for the days,They didn't work for me at allreturnThursday, July 9, 8:PM Mark as UnreadFrom: "***" < [redacted] @yahoo.com>To: [redacted] @dasgro.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

*** *** purchased the product on April 6th (as seen in attachment) and sent us an email on September 16th (also attached) accusing us of lying about something in regards to the money back guaranteeThere were no prior emails (aside from the September email) from *** regarding
dissatisfaction, concern, or the money back guaranteeAs she herself quoted, the guarantee is for days and her contact came in September which is many months past the day guaranteeIf she can provide proof that she contacted us prior to that via an email in her sent folder or other proof, then we will gladly refund her the cost of the product as per our guaranteeHowever, we have attempted to locate other emails and there are noneAs it stands she does not qualify for a refund under our policy which she agreed to when purchasing our product
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

We apologize for any delays in processing the refundWe wanted to provide a refund much sooner but the customer filed a chargeback with the credit card companyOnce a chargeback was filed we were unable to provide a refundWe eventually overturned the chargeback and have only recently been able
to provide a refundAs of today the refund has been issued and will take approximately to business days to be processedWe sincerely apologize for any inconvenience this may have causedWe hope this resolves the issue to the satisfaction of the customer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted] Dasgro refunded My Paypal acc 1/28

The customer mailed the package to the incorrect address as she herself stated. We have a disclaimer on our website not to use the address the customer used. Now that we are aware of the problem we have gone ahead and issued a full refund. We apologize for any inconvenience this may have caused and...

we wish [redacted] all the best.

I file awhile back,I didn't want my case close.I was trying to send the date
I send my email and was trying to send my date

Again, the individual failed to contact us to provide any further information. We would be happy to discuss this further via email and work towards a resolution. We will not blindly refund a customer who is months outside the return policy. The policy needs to be abided by both sides. Abuse of our guarantee policy will not be tolerated.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] Here is  my email to them To Whom  It  May  ConcernHow are  you doing today? My  name is [redacted]I did purchase the Dasdro for the 90 days,They didn't work for me at allreturnThursday, July 9, 2015 8:01 PM Mark as UnreadFrom: "[redacted]" <[redacted]@yahoo.com>To: [redacted]@dasgro.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We are very sorry for the delay in response on our end. It was always our intent to issue the full refund, we just didn't have a chance to catch up on emails and our phone system is indeed down for upgrades. We apologize for any inconvenience this may have caused the customer.We have...

provided a full refund to the cusomter and covered all [redacted] fees as well. Normally the customer would be required to return the product but in this case we made an exception to avoid any further inconvenience. An email has been sent notifying the customer of the refund.For any further assistance the customer is welcome to contact us directly.Thank you.

I was impressed by the reviews and in trying to save money, purchased a six month supply. Unfortunately, after using Dasgro for the six months, I saw no change and because I had received the product over 90 days before, I was not eligible for the refund. I sincerely hope it works for others.

We are very sorry for the delay in response on our end. It was always our intent to issue the full refund, we just didn't have a chance to catch up on emails and our phone system is indeed down for upgrades. We apologize for any inconvenience this may have caused the customer.We have...

provided a full refund to the cusomter and covered all [redacted] fees as well. Normally the customer would be required to return the product but in this case we made an exception to avoid any further inconvenience. An email has been sent notifying the customer of the refund.For any further assistance the customer is welcome to contact us directly.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted] Dasgro refunded My Paypal acc 1/28