Dash of Sophistication Boutique

I placed an order in August, made 3 payments for hats, and have not received my hats. Asked for refund, seller has not responded in 3 weeks.On August 22, 2013 I placed an order with Dash of Sophistication for 4 hats. I made payments in August, September and October. upon payment in October, I was told by [redacted] that I would not be receiving my hats and they would not be restocked. I requested a refund on october 22, 2013. I was told to wait till Friday, October 25. That date came and left, the seller then told me on monday october 28th that she was robbed and could not issue a refund. I have paid this woman over 500 for product that she could not deliver. I have filed disputes with both Paypal and my bank, and I am looking for my money. I have been put in a bad situation, as money is very tight and I don't have any to waste. I am going out of town, and now I don't have any funds to support my expenses while I'm traveling. It's unfair to me to have to suffer this injustice while the vendor sits in silence. This is not acceptable!!Desired SettlementI just want my money back...I'm already in a bind....I just want my refund..Business Response I explained to Mrs. [redacted] the situation that occur which was the reason for the delay concerning her refund. I also, explain to her that we will not be sending her another invoice once I discovered the items was sold out, or on back order. I told her in writing what the designer Said concerning her hats, and the sales associate said she was not sure if they will be making more hats. And she said it may be available again next season which is too long. I told her to let me find another vendor who may have the hats she is looking for, and I needed some time. I stayed in contact with Mrs. [redacted] the entire time through emails, Facebook conversations, and my mom even talk with her. I left a voicemail message at her job the [redacted] which is XXX-XXX-XXXX. I told her due to the situation that occurred in writing when I was going to refund her money in full. I explain to her in detail how I was going to refund her money, date, and time in an email which she responded to. We was never in silence with Mrs. [redacted] which can be proven through emails, Facebook conversation I documented and I can fax them to you. We did not ignore her for 3weeks, and she also told Paypal I was not responding to her which is not true. I sent emails to both of her emails accounts which one of them is [redacted].com , and the other one is [redacted].co. At the beginning of the week I called Paypal and spoke with ** in response to one dispute she opened. He noted the case and sent her an email. Since then phone calls, and emails has been exchange. Since then she has been posting comments of this issue on our Facebook page for everyone to see over six times which she copy and paste the same comment. Which I have document proof of this as well. We do not respond to such things on social networks especially when I have been in contact with the customer the whole time. This is an issue that must be handle privately not with everyone on our Facebook page. Mrs. [redacted] called the [redacted] county police on us, and I advised officer [redacted] the same thing concerning her refund. I had to refund her money through Money-gram in full, because three additional disputes she opened even after all the communication went on put my Paypal account over $600 in the red. Which is the same day she opened this case with Revdex.com. We told everyone and Mrs. [redacted] from the beginning she will get her full refund or 581.19 on November 6, 2013 after 2:00 pm. Mrs. [redacted] sent an email at 10:00 am asking is my refund process, and opened three disputes with Paypal which cause our account to be over $600 in the red. This customer was informed the week before by mother when she was going o get refunded, and again by Paypal when I called them that Monday Morning and spoke with [redacted] After that it took me over a week to get my Paypal account back in positive standing, because what Mrs. [redacted] did and she didn't respond to the email Paypal sent her when I appeal one of the dispute cases. Three Paypal agents said those dispute cases should have never been opened, they said she has a history of doing this. Please let me know the fax number I can fax proof the emails I sent to Mrs. [redacted]. Final Consumer Response The response above is purely retaliation because I filed a dispute. Ms [redacted] got very upset because I filed a dispute with paypal, my bank, and with the Revdex.com. Had the refund been processed immediately, none of the disputes would have escalated. She has a history of not providing clients with what they need and not getting back to clients with the status of their orders. I placed an order in July, and she didn't inform me of the status of the items not being in stock and not being re-stocked until LATE October. She may be disgruntled about the situation, but now that I have received my refund, she can be as disgruntled as she wants to be. I would suggest better business practices and perhaps a refresher course on how to be a wholesale business owner.