Dashers Insurance Services Inc

We are unable to find the complainant in our system with the information provided. A policy number and/or claim number would help greatly in our search for Ms***'s policy.Thank you,*** ***

The subrogation claim against the at fault party is being handled by our outside subrogation vendor, Mega UnifiedWe received a status update today and they stated they have confirmed with Progressive Insurance that there was no coverage for the at fault party, Vesta TuckuteMega Unified stated
they have no working phone numbers for Tuckute and they have implemented skip tracing efforts in an attempt to obtain a valid number.At this ***e they must rely on mail correspondence and eventually may need to cold call the residence to try and reach the at fault party. Once we receive the $1,from the at fault party we will immediately issue you a check for your $1,deductibleUnfortunately collections from parties that do not have insurance can be lengthy and once we are able to reach them we don't know if they would readily have $1,to reimburse us right away

The
loss of 7/20/was reported by you to Sterling Casualty on 8/12/ Our
insured never reported the lossThe claims adjuster, *** *** attempted
to verify the facts with our insured, *** *** *** on 8/12/and 8/26/
via phone calls and letters
On
8/26/15, a
status letter was sent to you stating we needed our insured’s
statement prior to making a liability decision
Since
our insured has not responded to our requests to verify the facts of the
accident, etc, we have decided not to have your claim delayed any longer and to
pay your property damage claim based on the information you have provided to
Sterling Casualty
A check
for your property damage in the amount of $1,was issued on 9/8/and
was mailed to you on 9/9/with a copy of your estimate

*** *** attempted to call you around 11:
am on 3/25/15, which was two days after the accident was reported to us. There was no answer so he left you a
voicemail. He received your call back
the next day (3/26). The initial vehicle
assignment was received by Mega
Appraisers on 3/26/and inspected your
vehicle on 4/2/15. A supplemental
vehicle inspection was requested from the shop on 4/21/15. The supplemental appraisal was completed by
Mega Appraisers on 4/23/and approved for payment by Sterling Casualty
Insurance Company on 4/24/15. Mr
*** issued the supplemental check for your damage within two business
days on 4/28/15. Said supplemental check
was mailed to Toyota Carlsbad Collision Center on 4/29/15. Per the above timeline, Mr*** handled
this matter timely and did not cause any unnecessary delay regarding repairs to
your vehicle
Two rental invoices were submitted by you: The first
invoice was for $334.81, which was for five days (Saturday, 4/25/at 6:
p.mto Thursday, 4/30/at 7:a.m.).
The rental car was a Nissan Altima and had a rate of $per day plus
taxes and fees (rented from National Rent-A-Car at an airport location. The second invoice was for $346.25, which was
for five days (Friday, 5/1/at 9:p.mto Wednesday, 5/6/at 2:
p.m.). The rental car was a Chevrolet
Impala and had a rate of $per day plus taxes and fees (rented from
National Rent-A-Car at an airport location.
The total amount paid for rental vehicles is excessive as per the total
labor hours on the final supplement (14.6).
The repairs should have taken five days.
The fair and reasonable amount of loss of use to drop off your vehicle
for repair, pick up the rental, complete the repairs and for you to return the
rental should not have exceeded eight days.
Also, $plus airport concession fees, etcis excessive for an
insurance replacement rental. The insurance
replacement rate for a rental should not have exceeded $a day and would
be readily available for rental at a retail location near your repair facility
of choice
The adjusted amount for fair and reasonable loss of
use for repairs to your vehicle is as follows: days at $a day, plus
8.00% sales tax is $259.11. Since you
did not mitigate the costs of rental vehicles, a partial denial was sent for
the additional $in excessive rental charges for the repairs to your
vehicle. We contend the rental
reimbursement that has been issued is fair and accurate and there is no more
money owed to you regarding your out of pocket charges
In addition, there is no indication in our file that
your insurance company called several times without a response and that Mr
*** was “rude and has terrible customer service skills.”

Dear
Revdex.com,
Upon
receipt of the claim that was reported on Friday, 8/29/14, *** *** spoke
to our insured the same day and set up an inspection for an appraiser to come
out to her residence the following weekOn 9/4/14, our company appraiser
inspected the
vehicle at her home and determined the vehicle needed to be moved
to a preferred body shop for repairsOn 9/4/14, Mr*** spoke with our
insured and arranged for the vehicle to be moved to Cone Collision CenterOn
9/9/14, it was determined that the vehicle had to be torn down in order for a
complete estimate to be writtenAdjuster spoke with our insured on 9/9/and
advised her of the status with her vehicleOn 9/10/14, it was determined that
Cone Collision Center was unable to complete the repairs until later in the
week so arrangements were made to move the vehicle to Caliber CollisionEven
though our insured does not carry rental car coverage on her policy, we
told her on 9/10/the decision was made to pay for her rental
reimbursement from 9/4/to 9/10/due to the change of shopsPayment
for the insured's vehicle repairs made payable to our insured and Cone
Collision Center was issued on 9/11/and will be sent to the insured's
residence
There is
no evidence that any calls from our insured were unreturned by
*** *** or his supervisor, *** ***. In addition, Mr*** has
not been combative and has been very professional and helpful throughout the
entire claims process
It is our
contention that there is no undue delay and the claim has been handled timely
and properlyThus, the claim will not be reassigned to another claims
adjuster
Sincerely,
Sterling
Casualty Insurance

The application omitted chargeable accidents dated 10/31/and 8/12/These accidents, in addition to the disclosed activity on the application, makes the risk ineligible/unacceptableWe returned the premium deposit on 3/17/Please contact your broker to find replacement coverage

Not [redacted],
1. [redacted]
2. I do not have my policy # so you can look at claim #[redacted] to get the information, to see which policy I am referring to.
Thank you,
[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Not once did they communicate this information with me until it was forwarded to the Revdex.com I left messages for the supervisor to contact me directly. My accident took place in February and it's September when I was informed I would receive an update the message was posted here no one has yet to contact me. I want to speak to someone directly from Sterling Casuality in regards to this matter or I will obtain an attorney.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted Sterling Casualty Insurance on 8/29/14 when they opened for the business day, and it took 4 business days for an appraiser to come to my residence and inspect the vehicle. Then on the following business day, the vehicle was finally towed. My vehicle sat for 7 days at a facility that did not have the time to repair, or even disassemble to begin repairs, and was subsequently towed to another collision center. During the time I attempted to reach my adjuster's supervisor and was always met with a voice mail and no return telephone call. In speaking with the original repair shop, they agreed, that the insurance company was not working to the best of their abilities to ensure that my claim was handled in a timely manner. I have been treated like the at-fault driver in a no-fault accident and my claim has been treated with little regard for my time or finances.
 
I do not believe that my requests as a customer have been unreasonable, and working in the Client Services industry, I find it incredibly disconcerting that Sterling Casualty insurance has refused to escalate/transition my claim to another team member. It was not until I expressed my concerns with Mr. [redacted] was anything handled on my claim; this was done in writing and verbally. We are now in week three of this claim and repairs have not even begun to take place. 
 
Additionally, as I expressed to Mr. [redacted] on the telephone, even if this claim had been handled per standard operating procedure, I have felt that he lacks the appropriate service skills needed to deal with clientele. He has been short, rude, and argumentative with me. Regardless of his personal feelings of me, or my claim. it is completely inappropriate to speak to any client in that manner and the fact that the Sterling Casualty Insurance management team refuses to address this behavior with their adjuster, leads me to believe that their management conducts themselves in the same fashion. However, I honestly do not know, as I have yet to speak to a member of management to date.
 
At this point, I would just like my claim handled - and closed - as quickly as possible. I would prefer to have to work, or communicate, with my adjuster as little as possible. 
 
Regards,
[redacted]

You may contact [redacted] at [redacted] to discuss this matter. Please have your claim number available when you call. I will explain to you that once we are able to collect from the at fault party we will reimburse you your portion of the recovery. Again, to date we have not been able to reach the at fault party and recover any money so we are unable to provide you with any reimbursement funds.If I am unable to answer your call I will return your message within 1 business day. Please leave me your phone number and claim number when leaving a message to avoid any delays in returning your call.Thank You, [redacted]