Dashlane

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Since my first complaint Dashlane has been responsive to my issues. While they haven't fully solved my problem I appreciate the effort they have and continue to make to solve the problem.They have offered to refund my subscription fee if they are unable to find a solution. Therefore I withdraw my complaint against them.Thank you Revdex.com for your assistance
Sincerely,
*** ***

Hello, thank you very much for contacting us hereI am terribly sorry for the trouble.I can confirm I was able to find the charge *** that you are referring to, and it has been refunded.However, your Dashlane account shows two charges on the same day, which may explain why you still have $that has not been refunded.I checked on the *** *** site with your e-mail address *** but I can only find the other charge, that has been refundedDid you use a different *** account to purchase a second Dashlane subscription on September ***? Do you have other *** e-mail addresses?Unfortunately, the only way that we can search for a charge on the *** *** site is by e-mail address or using the transaction numberBy chance, do you have a second transaction number other than ***?We apologize for the confusion.Please keep me posted.Best regards,XavierUser SupportDashlane

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am using the most recent version of software Yosemite The phone number listed on the Revdex.com website is ###-###-#### as soon as you call this number it says the mailbox is full and disconnects you I have had over two dozen emails back-and-forth with Xavier today-sitting here on my computer with team viewer open, waiting for him to connect-however he says that my computer shows that it is unavailableI have sent numerous photographs of my screen showing that I am ready for connection and waiting for himInstead of contacting me with people in Manila and Paris, perhaps you could connect me with somebody here in United States who knows how to use team viewer and could assist me with this problem Please let me know a time and date as I cannot sit here any longer wasting my day waiting for a response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***,I am terribly sorry for this!I have seen that one of your agents is now taking care of your latest ticket from November ***.However, I was only able to find another one of your messages from August.As you mention that this was your third attempt to contact us, it appears that there may
have been a problem with some of your past messages.We are going to investigate and we apologize for the inconvenience.For future reference, we recommend to contact us directly using your registered e-mail address in Dashlane (or your contact e-mail address if you changed it in Dashlane) and as a Premium user, you can reach us directly here: ***Kind regards

Hello ***,Thank you very much for contacting us here.Our support team has searched in our ticketing system and we have indeed found an e-mail from September regarding a problem in ChromeIt appears that one of our support agents did a screenshare with you and the problem was solved at the
end of the ticketWe apologize if Dashlane stopped working in your Chrome again after this date.Google have been changing many components in their Chrome browser for the last couple of months, and this is also why we need to update Dashlane to make sure it keeps working in ChromeThese updates must be installed so that Dashlane keeps working in your browsers.There is indeed a 30-day policy for refunds, as there are technical limitations with our payment processing solutions.However, as you paid for a 2-year subscription, we understand how disappointing it must be not being able to use Dashlane in your Chrome browser.We have asked our sales team to write you a check with the pro-rated refundYou should receive it in the next couple of days.Kind regards

Hello,
I apologize that my original reply was incomplete or lacking information
You can find all your *** receipts, no matter when the purchase was done, using ***Please refer to ***'s documentation here for more information: ***
If you cannot view this page, here is what it says:
Click to open your account in ***
Sign in with your *** ID
*** will open to your purchase history, and you'll see the items you purchased
Alternatively, you can:
Open ***
Click *** Store
Click Sign In
Enter your *** ID and password
Click your *** ID and select Account from the drop-down menu
Next to Purchase History, click See AllIt might take a moment for your Purchase History to appear
To see the details for a purchase, click the arrow to the left of the order date
Then on this page, please click on "Report a problem" and ask for a refund to *** directly
Please note that we cannot refund you the subscription as your payment was processed by *** and *** is officially the seller of your subscriptionThere is unfortunately no way we can refund these subscriptions directly to you*** needs to do it, and we cannot send you a refund checkWe apologize for the inconvenience
Regarding our Support Center, I am sorry that the link did not work for youYou may want to try in another browser or directly check this with your Internet service provider, as our Support Center is normally up and workingI just checked using this service and the site is normally accessible from anywhere:
***
Our Support center can be accessed directly from our home page (by clicking on "Help"), from the application, or using this link:
***
The direct link to the article is:
***
Please let me know if you have any further questions or need anything else, and sorry once again for the trouble with your subscription
Best regards,
?

Hello,Thank you very much for contacting us and sorry for the trouble.We are sorry that you tried and couldn't contact us by phoneMay I ask which phone number you called? We do not have a phone line yet for support but we are working on this and hope to offer this service in the futureWe
apologize for the trouble.I was able to find your e-mails in our support platform and it appears that the recent crashes that you are experiencing are caused by a specific bug in the older versions of Mac OS X and Our team has been looking into it and will have it fixed as soon as possible.I will keep you posted when the fix is available and will make sure that you can use Dashlane on your devices.Thanks again for your patience.Kind regards

Hello, thanks for contacting us here!I was able to find your Dashlane account and it appears that your 1-year plan subscription has expired yesterday.It was from 2014-**-until 2015-**-10, and paid using ***.If you have renewed your subscription in the last few days, it sounds like another
e-mail address was used so it wasn't linked to your existing Dashlane account.Do not worry, we can find the charges and link them to your existing account.I have found your two e-mails from yesterday and I am going to reply immediately to sort this out.Thank you very much for your patience.Xavier

Hello,Thank you for your message. My name is ***, a supervisor here at DashlaneI definitely understand your concerns and want to help resolve the issues that you are experiencing with your Dashlane extensionOne of our technical support agents has personally reached out to you via your
open support ticket #*** and is waiting for your reply in order to further troubleshootWe look forward to resolving this with youThank you.Sincerely,

Hello ***,Thank you for your message and for providing this feedback.I definitely understand your frustration and concerns and have proposed a resolution via our support ticket #*** We hope this solution is satisfactoryPlease don't hesitate to reach out with any further feedback you may have.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,Thank you very much for your replyIt seems that Dashlane was not uninstalled properly from your computer.Could you please try to:Open a Internet ExplorerGo to the location: ***Delete all the files there (please note that your Dashlane account data are saved in the profiles folder there, do not delete that folder if you want to keep a baof your Dashlane data)Restart your computerI will send you a separate e-mail with these instructions.Kind regards,***

Hello,Our apologies for this bad experience with Dashlane Premium.I have seen that your subscription has been refunded last week.The problem was that your subscription was linked to a different Dashlane account, and the one with the e-mail address you are using here to contact us or for your ***
address.If you are using Dashlane on multiple devices, please check that you are using the exact same e-mail address on all your devicesThis e-mail address is your Dashlane ID and must be used as well when you upgrade to PremiumOtherwise, Dashlane will consider it as a new account and will not sync your data.Please let us know if you have any questions!Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I am aware that it is possible this text may be viewed by others investigating the quality of this companyAs a measure of caution to those considering the Dashlane service, I am posting their response to me belowI wish for others to note the company has evaded addressing the issue of their apparently fraudulent cancellation policy, its dead end link published in their terms of service, the insecure sensitive data management, or the performance of their softwareIt was after much repeated effort on my part that they did concede to the refundI hope to spare more careful shoppers my bad experience as well as provide caution about placing sensitive information into the care of a company with this little attention to detail or performance.Hello ***,Thank you for your patienceMy name is ***, a supervisor here at Dashlane, and I'm more than happy to address your concerns.I certainly understand your frustration and want to apologize for your experienceWe always want to ensure you have the best possible experience with us and I'm here to make sure this is resolvedAs a one time exception to our refund policy, I have refunded you in full in the amount of $Please allow 3-business days for this refund to reflect on your banking statement and please view your refund receipt attached to this emailYour Dashlane Premium subscription has now been cancelled at this time. Please note that your Dashlane account no longer has the same featuresYou may view the differences between our free version of Dashlane and Premium version here.We are open to any feedback you may have and do hope this solution is satisfactoryPlease don't hesitate to let me know if you have any questions or concerns.Sincerely,***Dashlane Customer Support Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have sent numerous emails over the last months to various technical support personnel and the problem has still not been resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dashlane is refusing to issue me a refund I have literally spent hours with Dashlane trying to troubleshoot the problem I am not prepared to to spend additional time on this They either need to issue me the refund directly, or have *** issue me a refund, but I am not going to take on the work of getting the refund beyond requesting it from Dashlane
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,Thanks for contacting us through Revdex.com.I can confirm that your $Premium subscription has been refunded on April ***, on the same *** card as the one used for paying. If you could not find it on your bank statement, make sure that you check both your bank account and credit card
statementsIt will normally be listed under one of them.Should you need anything else, please let us know.Have a great day.Kind regards,*** ***
Dashlane

Hello ***, We wanted to sincerely apologize for the extension issue you are encountering when trying to use Dashlane on ChromeWe understand the frustration this may cause and responded to your email requesting your time for another screen-share to fully understand the situationWe saw that the
initial screen-share did not reach a result for lack of time and would like to offer another one so you could continue to enjoy Dashlane as beforeIn regards to your refund request, unfortunately since you purchased the Dashlane app on the *** store, we are unable to issue a refund for that purchaseThe refund has to come from ***We are also unable to contact *** on your behalf as the request must come from youWe apologize this was not explained to you properly before, and for the inconvenience this may have caused youIf you agree to try another screen-share, we will be awaiting your reply on the email that was sent to youWe hope you understand the technical limitations we have when it comes to refunds for purchases made with ***, and that you would agree for us to investigate the issue furtherWe wish you a pleasant dayBest regards, Xavier B*** Dashlane User Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
***This is the order number Dashlane provided me through *** ***I have submitted the same exact information you have requested times nowOn 9/**/Dashlane hit my *** ***l debit card ending in *** for $I have provided my email address *** and the order number is *** If you cannot find this transaction, you are lyingI have followed every instruction and provided detailed informationI called my bank and the charge from Dashlane through *** *** is VERIFIED and has NOT BEEN REFUNDEDThe Dashlane website states that purchases through *** *** require the provided order number to refundLORENZO ALREADY TOLD ME THE REFUND WAS IN PROCESS TO BE COMPLETED WITHIN 3-business days. ***I have submitted the refund request on Dashlane's websiteI have submitted the refund request on *** ***I have submitted the refund request on Revdex.comI have submitted now complaints and each has claimed I have not provided the proper information.Dashlane's support representative Lorenzo granted the refund and I still have not received it!!! I have the emails from them!!!Am I communicating in a language you people are able to comprehend?*** *** ***
*** *** ***
*** *** *** *** **
*** ***
*** *** *** *** ***
*** *** *** **
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, thank you very much for contacting us here.I have checked in our database but I am afraid I wasn't able to find any tickets or accounts with your e-mail *** or your nameBy chance, could you please provide me with the ticket reference number, or the registration e-mail that was
used to create your Dashlane account, so I can look into it and check that the refund has been made by Lorenzo?Also could you please confirm that you have already checked both on your credit card statement and your bank account statement? Where refunds appear may vary depending on your bank, and it is sometimes listed in a different place.Please keep me posted, and thanks for your patience!Xavier