Dassault Systemes Solidworks Corporation

HelloWe are in receipt of Complaint # [redacted] filed by Mr [redacted] After reviewing our phone records we found that Mr [redacted] first contacted the SolidWorks Sales Team on April 4, 2016, six attempts were made between April 5, and April 17, to contact Mr [redacted] but, our sales team was unable to reach him via phone during this time periodOn April 17, 2016, a sales team member was able to speak with Mr [redacted] at which time he advised that he no longer needed assistanceUpon further review, our records show that Mr [redacted] ’s employer was an existing customer of one of our authorized Distributors and his employer purchased a new license of [redacted] on April 11, thru the same Distributor that they previously purchased a license fromAs Mr [redacted] ’s employer completed their purchase it is our belief that this issue has been resolved*** [redacted] ***Director, Inside Sales3DS Professional Channel

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Hello. We are in receipt of Complaint # [redacted] filed by Mr. [redacted]. After reviewing our phone records we found that  Mr. [redacted] first contacted the SolidWorks Sales Team on April 4, 2016, six attempts were made between April 5, 2016 and April 17, 2016 to contact Mr. [redacted]...

but, our sales team was unable to reach him via phone during this time period. On April 17, 2016, a sales team member was able to speak with Mr. [redacted] at which time he advised that he no longer needed assistance. Upon further review, our records show that Mr. [redacted]’s employer was an existing customer of one of our authorized Distributors and his employer purchased a new license of [redacted] on April 11, 2016 thru the same Distributor that they previously purchased a license from. As  Mr. [redacted]’s employer completed their purchase it is our belief that this issue has been resolved. [redacted] 
[redacted]Director, Inside Sales3DS Professional Channel