To whom it may concernStatement of FactsCustomers car came in for requested parts to be replacedWe changed the Alternator, blower motor, spark plugs and engine torque strutsWhile servicing the car we noticed other repairs the car neededWe contacted customer to inform him that the coil pack was cracked and the coil pack had major corrosion on the terminalsWhile working on the car we noticed other issues that would keep the car from running properTwo spark plugs where soaked with oil which basically means the valve cover gaskets and spark tube seals need to be replacedCustomer also stated that he lost the brake fluid cap, we couldn't find it so we ordered him a new one and installed for freeThis car has many other issues that where noted yet refused to fix at this timeWe noticed the strut mounts where loose so we tightened both down at no chargeAfter replacing the Alternator we checked the battery and it tested bad, most likely because the alternator was defective killing the batteryWe called the customer who said he didn't have funds for a new battery, so we thought we'd give him a new one free of charge to help him outThis customer also stated that his car gets vandalized nightly by someone who has an extra set of car keysThis customer did report us to the bureau of automotive repair who verified we replaced the parts the customer requested replaced, case closedUnfortunately this customer not only didn't appreciate the extra effort and repairs we did for free, he was unhappy with just about everything else with his carWe here at Rob's auto repair always go the extra mile to help our customers even when they are in the wrongEven Know this customer was rude and disrespectful we still wish him the best.Regard Bob Dunn, owner
To whom it may concernStatement of FactsCustomers car came in for requested parts to be replacedWe changed the Alternator, blower motor, spark plugs and engine torque strutsWhile servicing the car we noticed other repairs the car neededWe contacted customer to inform him that the coil pack was cracked and the coil pack had major corrosion on the terminalsWhile working on the car we noticed other issues that would keep the car from running properTwo spark plugs where soaked with oil which basically means the valve cover gaskets and spark tube seals need to be replacedCustomer also stated that he lost the brake fluid cap, we couldn't find it so we ordered him a new one and installed for freeThis car has many other issues that where noted yet refused to fix at this timeWe noticed the strut mounts where loose so we tightened both down at no chargeAfter replacing the Alternator we checked the battery and it tested bad, most likely because the alternator was defective killing the batteryWe called the customer who said he didn't have funds for a new battery, so we thought we'd give him a new one free of charge to help him outThis customer also stated that his car gets vandalized nightly by someone who has an extra set of car keysThis customer did report us to the bureau of automotive repair who verified we replaced the parts the customer requested replaced, case closedUnfortunately this customer not only didn't appreciate the extra effort and repairs we did for free, he was unhappy with just about everything else with his carWe here at Rob's auto repair always go the extra mile to help our customers even when they are in the wrongEven Know this customer was rude and disrespectful we still wish him the best.Regard Bob Dunn, owner