I received a letter one month before departure informing me the two dates I had selected a year ago would not be honored I called C.Sand asked them for good dates so I wouldn't receive another letterThe lady told me she couldn't do that because the business works if promotions and if there are enough clients for a date I select then my trip would be approved I told her I was patient and flexible (waited year) as stated in their letter, and they should be able to provide some dates for guarantee travelShe rudely told me I don't have to proceed with submitting my voucher for the tripI asked for another representative , she said she was the only oneDO NOT DO BUSINESS WITH HOLIDAY TRAVELTHEY WILL NOT WORK WITH YOU NOR CARE TO promote their businessTHEY DON'T CARE ABOUT PEOPLE OR RETAINING CUSTOMERS!
On October 24, I purchased a voucher for travel to Catalina and over the past months they have promised me dates for travel and canceled on me every timeOn May 19, I asked for a refund and was told one would be mailed to meIt is now almost weeks later and I have not received my money back as promised
Approximately year ago we attended a time share meeting where the company promised us Disneyland tickets and nights hotel stay for our timeWe were told that we would receive the tickets that day, however after the meeting, they gave us a paper to submit to their company to receive Disneyland vouchersThe next step was to send in $or $to put a deposit on the tickets along with the dates that we would like to request to go to DisneylandWe complied to all their requestsmultiple times
Every time we requested dates, we received a letter that said our dates were denied and to pick a new oneWe played this back and forth games many times throughout the past yearThe last request for new dates was about a month or so ago and I picked dates and wrote a letter with it stating that if these dates didn't get approved then I would be filing a complaint with the Revdex.com
It wasn't very long after that, that we received a call stating our date got approved a
I was given a trip to Vegas for listening to a time-share presentation in JulyI sent in the required information, which stated I would receive confirmationAfter a few months I noted I had never received confirmation and contacted customer serviceAt first they stated my offer had expired, but eventually sent me the confirmation needed, which allowed me days to pay a deposit; the days will expire March I attempted to pay the deposit and schedule the dates, but the website will not let me and says my offer expired in OctoberI contacted both the rep I worked with in December and the customer service email address with no response
I reached out the company to follow up in dates for bookingI was informed then that the date selections don't exactly applyAfter waiting months for a reply I was informed that both sets of dates were unavailableI called and had to wait for a return callI am relocating out of country so setting up the travel was important before I movedI was able to have a supervisor work out the issues and set up travel for April along with the promised tickets
I was trying to reach someone most recently since I was in need of having the other adult removedI used the email feature on the website a week ago; no responseI called days ago and left a message; again no responseAfter days of waiting I had no option but to call againWhen I called today and was transferred to the General Manager I encountered a whole new level of demeaning customer serviceIn response to my questions about why I hadn't received a reply to either contact attempts I was told "that person no
In May of 2016, I won a day/night trip to CatalinaImmediate issues surfaced when Holiday Travel would not honor the voucher as it was not datedI had to resolve that issue by contacting *** *** in *** the man responsible for issuing the voucherI issued my check for the required $(government imposed taxes) and resent my request with two available dates
Since then, I have dealt with *** ** *** ***, *** ** *** ***, *** ** *** ***, *** ** *** ***, ***, *** ** *** ***, and *** ** *** ***, to name a fewI have emailedI have even sent a certified letter offering different available dates, set weeks apart, per their policyI have also asked for dates in the winter, not a prime time to experience Catalina, but I still have not received a date for my trip
I have provided my email address, and various phone numbersI either don't hear from anyone or they call and leave a message during the time frame I informed them I would not
Back in July of 2015, my wife and I received a vacation through Holiday Travel of AmericaWe sent in the forms, paid the $fee, and sent in dates for the vacationWe first received notice our dates were accepted, later, we were told it was overbooked and we had to submit more datesWe did, and they were rejectedWe called in November, were told we could have it in January but never received anything
We called in January and they said it was no longer availableWe have called several more times since then, and they continue to refuse to give us the vacation we have earned and PAID taxes onEvery time we give them dates, they just cancelI called again today, and the first representative was rude and kept interrupting meShe just kept saying that the certificate expires in a year (few more months), but I have to book days in advance (which I keep doing), and then hope it doesn't get cancelled againThis is unacceptable
Been trying non0stop for 9-
I attended a time share presentationI chose not to purchase a time share at the time share however, I was gifted a voucher for a trip to HawaiiI followed all the guidelines and submitted all the necessary funds and paperwork in a timely mannerI selected dates and when the time came days prior, I received a call that these date were not availableThis has gone on for through sets of datesI have been patiently waiting for them to just honor the voucherThe caller has even offered me to upgrade the voucher which I declinedMy voucher number is *** I have not heard from them in some time
Received a travel voucher for nights in Anaheim and adult tickets to Disneyland Had to pay a $deposit for hotel taxes along with my selection of different dates Everything was sent in on time and my chosen dates were acknowledged However, even though I chose dates that did not fall on the blackout list, we were notified around weeks before each date that they were not able to confirm any reservations I then chose new dates, but did not hear anything from the company or receive a refund of my $ If they called, they did not identify themselves properly I called today to get my deposit returned, but of course I had to leave a message
I contacted the business last year to use my voucherEvery date I tried to use it for wasn't successfulI was then given a food gift card and a week suite gift cardI've been trying to book suites with the gift card since I received it and I haven't been able to do soAs a customer that has dealt with this company for over a year and they've taken my money (it was not refunded) I am very frustratedI've called in to have someone help me to see if maybe I could book through customer service or even get a hotel gift card (something I can actually use)I truly think Holiday Travel is a scam and they just lead you on until people get tired and stop calling in
My girlfriend and I received a voucher for a free trip to Hawaii for nights/days with free airfare thru Holiday Travels of America in October We received a letter from Holiday Travels of America stating to send a check of $to pay for taxes and to provide two dates (weeks apart) of when we can travelWe provided travel dates for March and April We never received any confirmation regarding our travel datesI had to call Holiday Travels of America to inquire on our travel datesThe representative stated that we will have to select new travel dates since the dates we provided are not available
We submitted new dates in May and June and was told that we would get a letter in the mailNo letter, no e-mail, nothingAgain, I had to call in about my travel dates and *** said our dates did not get approvedI submitted new travel dates for the third timeJust recently (July 27th), I left multiple messages for *** to get back to me regarding
I've been calling this company for over two weeks and leave messagesNo one calls back and I need to reschedule my dates or get a refundIt's been over a year on my voucher ***I'm just asking for a simple phone call
This is the second time I deal with this company and have the same issue: For a year now I been trying to book a Catalina package witch I won and had to pay the taxes on it upfront but after many calls and emails to the company for year they are unable to get me any resolution, they don't even reply to my emails anymore, no one even tries to call me or send me any letters, they seem to just like to cash the checks and avoid their responsibilities on booking the trip, they hope us customers give up and forget about itI have spend countless hours trying to get resolution and I will not let this issue goI hope other customers can also see how bad of a company they are
I received vouchers, one for cruise, one for night stay in Lake Tahoe back in August I submitted dates for June and July of for the Tahoe tripIn one of my conversations with a travel planner I was told that if my dates are denied, I could get an extension past the expiration date and that there’s no need to worry about the 1-year expirationExtensions were routinely given
Fast forward, it’s now beginning of August (I was told voucher expires ~August 15)I’m inquiring about new dates for Tahoe because my dates for June and July fell throughI’m being told the voucher is now void because of the 1-year expiration and that submitting new dates now would be past expiration dateSo what happened to the we will extend the vouchers if we have denied your dates even past the expiration date
Well now there's a new rule, you have to have at least denied datesWas this ever mentioned to me when I asked about expiring vouchers? NopeHad I been tol
Last year, my family and I went to a sales presentation at *** *** *** *** and while we declined to get a time share, we were given a travel voucher through Holiday Travel of AmericaThis voucher was for one of several family destinations, including *** and ***There were a slew of blacked out dates but we were flexibleWe had a month (or so) to submit our request for dates and destination, and we did so
We received a letter saying that none of the requested dates were available, and to submit alternate dates, also within a specified time periodWe did so, and received another letter saying that the dates were not available, and to "mail in the completed reservation request form with alternated date choices when you are ready to travel"
No specific time frame was given beyond thatDue to various factors, including my job, wife's schooling, and daughter's schooling and summer plans, we were not ready to travel until nowI called the compan
I attended a *** *** tour and presentation, with the promise of receiving a night hotel stay and Disneyland Theme Park ticketsI was told that the tour and presentation would only take up minutes of my time, it took over hoursAfter this ordeal, I received all of the paperwork that I needed to submit to Holiday Travel of America in order to secure my dates for the tickets and hotel stay
I submitted the application immediately, selected dates in the time frame that they required me to, and also submitted my hotel tax checkI was told to select separate dates that were at least days apartI selected dates in October, and then also in NovemberI was mailed a letter by the company near the end of September, letting me know that my October dates were denied and to please select a new set of datesI called the company immediately and asked if I could submit new dates over the phone, to try and save some of the lag time of going through the mailI was inf
I received a letter one month before departure informing me the two dates I had selected a year ago would not be honored I called C.Sand asked them for good dates so I wouldn't receive another letterThe lady told me she couldn't do that because the business works if promotions and if there are enough clients for a date I select then my trip would be approved I told her I was patient and flexible (waited year) as stated in their letter, and they should be able to provide some dates for guarantee travelShe rudely told me I don't have to proceed with submitting my voucher for the tripI asked for another representative , she said she was the only oneDO NOT DO BUSINESS WITH HOLIDAY TRAVELTHEY WILL NOT WORK WITH YOU NOR CARE TO promote their businessTHEY DON'T CARE ABOUT PEOPLE OR RETAINING CUSTOMERS!
On October 24, I purchased a voucher for travel to Catalina and over the past months they have promised me dates for travel and canceled on me every timeOn May 19, I asked for a refund and was told one would be mailed to meIt is now almost weeks later and I have not received my money back as promised
Approximately year ago we attended a time share meeting where the company promised us Disneyland tickets and nights hotel stay for our timeWe were told that we would receive the tickets that day, however after the meeting, they gave us a paper to submit to their company to receive Disneyland vouchersThe next step was to send in $or $to put a deposit on the tickets along with the dates that we would like to request to go to DisneylandWe complied to all their requestsmultiple times
Every time we requested dates, we received a letter that said our dates were denied and to pick a new oneWe played this back and forth games many times throughout the past yearThe last request for new dates was about a month or so ago and I picked dates and wrote a letter with it stating that if these dates didn't get approved then I would be filing a complaint with the Revdex.com
It wasn't very long after that, that we received a call stating our date got approved a
I was given a trip to Vegas for listening to a time-share presentation in JulyI sent in the required information, which stated I would receive confirmationAfter a few months I noted I had never received confirmation and contacted customer serviceAt first they stated my offer had expired, but eventually sent me the confirmation needed, which allowed me days to pay a deposit; the days will expire March I attempted to pay the deposit and schedule the dates, but the website will not let me and says my offer expired in OctoberI contacted both the rep I worked with in December and the customer service email address with no response
I reached out the company to follow up in dates for bookingI was informed then that the date selections don't exactly applyAfter waiting months for a reply I was informed that both sets of dates were unavailableI called and had to wait for a return callI am relocating out of country so setting up the travel was important before I movedI was able to have a supervisor work out the issues and set up travel for April along with the promised tickets
I was trying to reach someone most recently since I was in need of having the other adult removedI used the email feature on the website a week ago; no responseI called days ago and left a message; again no responseAfter days of waiting I had no option but to call againWhen I called today and was transferred to the General Manager I encountered a whole new level of demeaning customer serviceIn response to my questions about why I hadn't received a reply to either contact attempts I was told "that person no
In May of 2016, I won a day/night trip to CatalinaImmediate issues surfaced when Holiday Travel would not honor the voucher as it was not datedI had to resolve that issue by contacting *** *** in *** the man responsible for issuing the voucherI issued my check for the required $(government imposed taxes) and resent my request with two available dates
Since then, I have dealt with *** ** *** ***, *** ** *** ***, *** ** *** ***, *** ** *** ***, ***, *** ** *** ***, and *** ** *** ***, to name a fewI have emailedI have even sent a certified letter offering different available dates, set weeks apart, per their policyI have also asked for dates in the winter, not a prime time to experience Catalina, but I still have not received a date for my trip
I have provided my email address, and various phone numbersI either don't hear from anyone or they call and leave a message during the time frame I informed them I would not
Back in July of 2015, my wife and I received a vacation through Holiday Travel of AmericaWe sent in the forms, paid the $fee, and sent in dates for the vacationWe first received notice our dates were accepted, later, we were told it was overbooked and we had to submit more datesWe did, and they were rejectedWe called in November, were told we could have it in January but never received anything
We called in January and they said it was no longer availableWe have called several more times since then, and they continue to refuse to give us the vacation we have earned and PAID taxes onEvery time we give them dates, they just cancelI called again today, and the first representative was rude and kept interrupting meShe just kept saying that the certificate expires in a year (few more months), but I have to book days in advance (which I keep doing), and then hope it doesn't get cancelled againThis is unacceptable
Been trying non0stop for 9-
I attended a time share presentationI chose not to purchase a time share at the time share however, I was gifted a voucher for a trip to HawaiiI followed all the guidelines and submitted all the necessary funds and paperwork in a timely mannerI selected dates and when the time came days prior, I received a call that these date were not availableThis has gone on for through sets of datesI have been patiently waiting for them to just honor the voucherThe caller has even offered me to upgrade the voucher which I declinedMy voucher number is *** I have not heard from them in some time
Received a travel voucher for nights in Anaheim and adult tickets to Disneyland Had to pay a $deposit for hotel taxes along with my selection of different dates Everything was sent in on time and my chosen dates were acknowledged However, even though I chose dates that did not fall on the blackout list, we were notified around weeks before each date that they were not able to confirm any reservations I then chose new dates, but did not hear anything from the company or receive a refund of my $ If they called, they did not identify themselves properly I called today to get my deposit returned, but of course I had to leave a message
I contacted the business last year to use my voucherEvery date I tried to use it for wasn't successfulI was then given a food gift card and a week suite gift cardI've been trying to book suites with the gift card since I received it and I haven't been able to do soAs a customer that has dealt with this company for over a year and they've taken my money (it was not refunded) I am very frustratedI've called in to have someone help me to see if maybe I could book through customer service or even get a hotel gift card (something I can actually use)I truly think Holiday Travel is a scam and they just lead you on until people get tired and stop calling in
My girlfriend and I received a voucher for a free trip to Hawaii for nights/days with free airfare thru Holiday Travels of America in October We received a letter from Holiday Travels of America stating to send a check of $to pay for taxes and to provide two dates (weeks apart) of when we can travelWe provided travel dates for March and April We never received any confirmation regarding our travel datesI had to call Holiday Travels of America to inquire on our travel datesThe representative stated that we will have to select new travel dates since the dates we provided are not available
We submitted new dates in May and June and was told that we would get a letter in the mailNo letter, no e-mail, nothingAgain, I had to call in about my travel dates and *** said our dates did not get approvedI submitted new travel dates for the third timeJust recently (July 27th), I left multiple messages for *** to get back to me regarding
I've been calling this company for over two weeks and leave messagesNo one calls back and I need to reschedule my dates or get a refundIt's been over a year on my voucher ***I'm just asking for a simple phone call
This is the second time I deal with this company and have the same issue: For a year now I been trying to book a Catalina package witch I won and had to pay the taxes on it upfront but after many calls and emails to the company for year they are unable to get me any resolution, they don't even reply to my emails anymore, no one even tries to call me or send me any letters, they seem to just like to cash the checks and avoid their responsibilities on booking the trip, they hope us customers give up and forget about itI have spend countless hours trying to get resolution and I will not let this issue goI hope other customers can also see how bad of a company they are
I received vouchers, one for cruise, one for night stay in Lake Tahoe back in August I submitted dates for June and July of for the Tahoe tripIn one of my conversations with a travel planner I was told that if my dates are denied, I could get an extension past the expiration date and that there’s no need to worry about the 1-year expirationExtensions were routinely given
Fast forward, it’s now beginning of August (I was told voucher expires ~August 15)I’m inquiring about new dates for Tahoe because my dates for June and July fell throughI’m being told the voucher is now void because of the 1-year expiration and that submitting new dates now would be past expiration dateSo what happened to the we will extend the vouchers if we have denied your dates even past the expiration date
Well now there's a new rule, you have to have at least denied datesWas this ever mentioned to me when I asked about expiring vouchers? NopeHad I been tol
Last year, my family and I went to a sales presentation at *** *** *** *** and while we declined to get a time share, we were given a travel voucher through Holiday Travel of AmericaThis voucher was for one of several family destinations, including *** and ***There were a slew of blacked out dates but we were flexibleWe had a month (or so) to submit our request for dates and destination, and we did so
We received a letter saying that none of the requested dates were available, and to submit alternate dates, also within a specified time periodWe did so, and received another letter saying that the dates were not available, and to "mail in the completed reservation request form with alternated date choices when you are ready to travel"
No specific time frame was given beyond thatDue to various factors, including my job, wife's schooling, and daughter's schooling and summer plans, we were not ready to travel until nowI called the compan
I attended a *** *** tour and presentation, with the promise of receiving a night hotel stay and Disneyland Theme Park ticketsI was told that the tour and presentation would only take up minutes of my time, it took over hoursAfter this ordeal, I received all of the paperwork that I needed to submit to Holiday Travel of America in order to secure my dates for the tickets and hotel stay
I submitted the application immediately, selected dates in the time frame that they required me to, and also submitted my hotel tax checkI was told to select separate dates that were at least days apartI selected dates in October, and then also in NovemberI was mailed a letter by the company near the end of September, letting me know that my October dates were denied and to please select a new set of datesI called the company immediately and asked if I could submit new dates over the phone, to try and save some of the lag time of going through the mailI was inf