We appreciate Ms ***'s position and we are sorry that she has been negatively affected by this court-ordered actionHowever, she has registered this complaint against the wrong entityShe finds herself in this unfortunate situation because of the (in)actions of her hosting provider ( [redacted] ), not because of usWe have merely been awarded what was already rightfully ours in accordance with the lawHer hosting provider was using IP address resources that were not theirs to host her websiteThey had received clear indications well in advance of this action that they would need to return our resources to usThey could have taken that opportunity to correction that situation so that their clients, including Ms ***, would not be affected by the inevitable outcomeThey did notIn fact, according to Ms ***, for at least ten days after our resources were returned to us by judgement of the court, her hosting provider still had not restored her hosting account, which they could have done at any timeWe received many other calls and contacts from other clients of this hosting provider, who were similarly left in a lurch because their provider failed to issue them new IP resources in advance of the reclamation of our resources by usAll of them seemed able to grasp the situation and place the blame where it rightfully belongs: at the feet of their hosting provider Again, we sympathize with her situation, but the dereliction of duty exhibited by her hosting provider is not our faultWe would have offered Ms [redacted] a hosting account, hosted by us, which would have allowed her to keep the IP address that she had before, but she indicated that she did not have access to the content so there was really no way we could help her, other than to suggest that she contact her hosting provider and demand that they rectify the situation - something that they should have done weeks ago It was only after months of legal work and considerable cost that we were finally able to reclaim the IP resources that have always been rightfully oursAllowing this compliant to stand just victimizes us again, wrongly blaming us for the (in)actions of othersWe ask that you please close this complaint Sincerely, Datacate, Inc
I am rejecting this response because: the point of my complaint is in direct relationship to your treatment You may have had the right to turn everything off however, that does not mean it was the right thing to do It is your actions as a company , and the abuse of power that I have issue with You are in a highly competitive business and what sets apart excellent service is the commitment to doing the right thing while you had the legal right it still was not the right thing to do, and potential customers need to know how you as a company conduct yourself when you have all the power If you felt good about what you did and your public imagine you would not have a problem with the perception of what you did The truth is you were in a position of power and could have done the right thing and chose not to - own it!
We appreciate Ms ***'s position and we are sorry that she has been negatively affected by this court-ordered actionHowever, she has registered this complaint against the wrong entityShe finds herself in this unfortunate situation because of the (in)actions of her hosting provider ( [redacted] ), not because of usWe have merely been awarded what was already rightfully ours in accordance with the lawHer hosting provider was using IP address resources that were not theirs to host her websiteThey had received clear indications well in advance of this action that they would need to return our resources to usThey could have taken that opportunity to correction that situation so that their clients, including Ms ***, would not be affected by the inevitable outcomeThey did notIn fact, according to Ms ***, for at least ten days after our resources were returned to us by judgement of the court, her hosting provider still had not restored her hosting account, which they could have done at any timeWe received many other calls and contacts from other clients of this hosting provider, who were similarly left in a lurch because their provider failed to issue them new IP resources in advance of the reclamation of our resources by usAll of them seemed able to grasp the situation and place the blame where it rightfully belongs: at the feet of their hosting provider Again, we sympathize with her situation, but the dereliction of duty exhibited by her hosting provider is not our faultWe would have offered Ms [redacted] a hosting account, hosted by us, which would have allowed her to keep the IP address that she had before, but she indicated that she did not have access to the content so there was really no way we could help her, other than to suggest that she contact her hosting provider and demand that they rectify the situation - something that they should have done weeks ago It was only after months of legal work and considerable cost that we were finally able to reclaim the IP resources that have always been rightfully oursAllowing this compliant to stand just victimizes us again, wrongly blaming us for the (in)actions of othersWe ask that you please close this complaint Sincerely, Datacate, Inc
I am rejecting this response because: the point of my complaint is in direct relationship to your treatment You may have had the right to turn everything off however, that does not mean it was the right thing to do It is your actions as a company , and the abuse of power that I have issue with You are in a highly competitive business and what sets apart excellent service is the commitment to doing the right thing while you had the legal right it still was not the right thing to do, and potential customers need to know how you as a company conduct yourself when you have all the power If you felt good about what you did and your public imagine you would not have a problem with the perception of what you did The truth is you were in a position of power and could have done the right thing and chose not to - own it!