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DataMax Corporation Reviews (12)

Review: I pulled my annual credit report in May 2015 and noticed Interstate Credit Collections (Data Max) was placed in Collections in July of 2012. I had never been contacted nor billed by this company. So to do the honorable deed, I personally reached out to them and spoke with a representative about this case. We talked and I knew that the $114 was super inflated. But we agreed upon the account being Paid in Full for Deletion and Derogatory Removal from all 3 Credit Reporting Bureaus. I paid off Data Max immediately for the full balance of $114. I received an email from Terry T[redacted], VP, after I paid the account off and he stated that he wasn't going to remove the Collection account because they treat all customers the same. Which is an absolute lie because I personally know 2 others that owed far more money to them and their Collection accounts were removed from the 3 CRA's within days.Desired Settlement: I stepped up and initiated contact with them, without any information besides what was on my credit report, and paid the account in full, immediately, for Deletion and Removal from all 3 CRA's. I expect Data Max to fulfill their commitment and remove any and all information regarding this account from all 3 CRA's. I upheld my end of the bargain, now I expect for them to do the same. I know that if they can report it, then they can delete it.

Business

Response:

This

is in response to your June 30, 2015 e-mail regarding the complaint issued

against us by [redacted]. Our records

indicate the following:

July 18, 2012 – [redacted] Distribution ([redacted]

Water) sent us Mr. [redacted]’s account for collection in the amount of $514.30.

July 19, 2012 – A collection notice was mailed

to Mr. [redacted] providing him his consumer rights and the option to pay the account

within 35 days to prevent it from being sent to the credit reporting agencies.

We assume delivery of the notice because it was not returned by the post office.

July 31, 2012 - [redacted] Distribution reported a

$100.00 payment to us and asked us to adjust the balance by an additional

$300.00 for return of their cooler.

This left a balance owing of $114.30.

August 3, 2012 – A second collection notice was

mailed to Mr. [redacted]. It too was not

returned so we assume delivery.

August 22, 2012 – We coded the unpaid account to

be sent to the credit reporting agencies to be listed in Mr. [redacted]’s

credit reports.

December 11, 2014 – We received a letter from Mr.

[redacted] asking us to settle the account for $20.00 and an agreement it would

be removed from his credit reports. (copy attached)

December 12, 2014 – We responded with a letter we

were not in agreement with the terms of his letter and if he paid the account

we would update the account but it would not be deleted. (copy attached)

May 18, 2015 – Mr. [redacted] called and spoke with

our collector [redacted]. He told her he

was calling to settle the account.

She told him there would be no settlement and that when paid we

would update the account to show it paid and closed on his credit

report. He said he would be mailing

a cashier’s check to us that day.

This call is recorded and I have listened to it. There was never any mention from either

party that the account was to be deleted in exchange for the payment. We simply do not do that.

May 21, 2015 – We received Mr. [redacted]’s

payment of $114.30.

May 26, 2015 – A request was sent to the credit

reporting agencies to update the account’s balance to show paid in full.

June 13, 2015- I received an e-mail asking if

we would remove the account from his credit reports. (copy attached)

June 15, 2015 – I mailed Mr. [redacted] a letter explaining

why we don’t delete paid accounts. (copy attached)

Please

note that our records for this account do not match the accusations made in Mr.

[redacted]’s complaint in that:

We did contact him about this

account. The two collection notices

mailed to him in 2012 were not returned so we assume delivery.

In July 2012 a payment was

reported by our client and notice the cooler had been returned. Although not substantiated, the timing

of this activity coinsides with our collection notices sent in early July

2012.

Mr. [redacted] contacted us for the

first time December 11, 2014 so he knew as early as that date, if not

earlier, that the account was in our office for collection but his

complaint insinuates he learned about the account when he pulled his

annual credit report in May 2015.

No agreement was made by anyone in

this office that we would delete his account after it was paid. We only remove accounts for the

following reasons outlined in the Fair Credit Reporting Act:

The account was placed for collection

in error.

The account can no longer be

re-verified.

The account is too old to be

reported.

None of these reasons apply to Mr.

[redacted]’s account.

Sincerely,

Terry

G. T[redacted]

Vice

President & COO

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: 10691269

I am rejecting this response because:

I never received ANY notices regarding this account (please provide an address in which you sent these notices to and I can provide you with a letter of residency from any of my landlords from that time, the letter in December 2014 was NOT sent by me, but by a Credit Repair Organization, in which I no longer do business with due to reasons I will not provide, and the email I sent you was used as Goodwill Intent BEFORE I filed my Revdex.com complaint, in order to give DataMax a chance to make good on their promise. Like I stated before, if you can place something on my Credit Report, you can remove it as well. I will make other arrangements and contact other resources if you cannot provide adequate information as to these notices I "supposedly" received in 2012 before the account was placed in collections.

Regards,

Review: I was never notified that I owed this company anything...I never signed anything so therefore I owe them nothing...Desired Settlement: I would just like for this information to be taken off my credit it says closed but its still on there...

Business

Response:

Account # [redacted]

Owed to: [redacted]

Review: February 2015 I paid off my bill with this company in the amount of $277.00. This account being on my credit prevented me from moving into another apartment complex. 30days after I paid this bill off, it was taken off my credit report & I was able to get an apartment. Now its 5months later July 2015 & here the bill is again! Threatening to go back on my credit report as if had never been paid in the first place! I worked extremely hard to save $277.00 to make improvements in my life to become financially responsible & this is the result of a disorganized company. I even called and spoke with someone two weeks ago & they told me a letter would be sent out for me to send them my receipt showing where I paid. Nothing came in the mail in regards for me to show proof. However I did receive another letter explaining to me that this account in the amount of $277.00 will be reporting to the credit bureau. I am furious! I also checked the reviews on Google & plenty of other people have complained about the exact same situation. How is it possible for this company to still be open? Including the type of company that's dealing with people's finances and credit history. This is very sad. I've called many times since this last letter, and left voicemails. Still no response as of today.Desired Settlement: Please check your records. Notice that this bill has been paid in full! And remove this bill amount from my credit history immediately!

Business

Response:

Our records indicate the following regarding Ms. [redacted]’

account with McAden Park Apartments:

Account

# [redacted]

Review: To Whom it may concern,This afternoon I was making attempts to pay off a debt that was purchased buy Interstate Credit Collections. As doing so I was rudely called back by a female person who sated she worked for the company. I stated to her I was calling to pay off the amount of 147.00 and she had my old address. This address was changed via postal services 8 months ago. She stated that I will not get a pay off letter stating the pay off because they did not have a updated address on their file. One, not my issue and which I took care of the correct way. She stated they sent a letter and it was returned and there was no other contact made after that. So, I asked again that I would like a letter either via fax, email or mail and she declined. This to me is a very very rude way to handle a practice when someone is paying off a past due acct to get this resolved. Finally on the third attempt I asked for a supervisor and and she stated no one was in the office and not able to take my call. She also, then agreed to send me the pay off letter so I can take car of the proper channels to have this removed from my credit. This is just a very rude, unprofessional way to handle business practices when paying off a bill and not getting confirmation on the pay off. This is a reason scams happen and for me having to ask 3 times and raise my voice a bit to get the reaction that takes not very much energy at all is ridiculous. I have got 2 other payoff letters via fax, wonder why its such a pain to get one from them??Thank you and have a pleasant day.[redacted]Desired Settlement: Looking to make sure that this complaint was filed and that the company is aware of the unprofessional character they portray.

Business

Response:

We appreciate [redacted]'s input. The manager of the department has reviewed the call with the employee involved.

Review: I was never notified that I owed this company anything...I never signed anything so therefore I owe them nothing...Desired Settlement: I would just like for this information to be taken off my credit it says closed but its still on there...

Business

Response:

Account # [redacted]

Owed to: [redacted]

Review: I paid an outstanding utility bill that I wasn't aware of being delinquent so that my application for a rental home could be approved for a home out of state. I needed the receipt faxed or emailed to me so that I could provide proof that the bill was indeed paid in full. The only option offered to me was receipt by mail. I am currently out of state and couldn't retrieve my mail. They offered to fax the receipt to the rental company within 24 hours but refused to provide me with a faxed copy or email copy to me the consumer who paid the bill. They stated that they would fax the receipt to the agency within 24 to 48 hours. It went up 24 hours from the time frame it was initially quoted. What kind of privacy policy allows a company to share information with another company pertaining to credit information of a consumer without allowing the same practices to be afforded to the actual consumer who the information is being shared about?Desired Settlement: I would like their policy updated to have the same practices that they use with other companies to be afforded to the consumer. I would also like the receipt that I need be faxed to me due to time restraint and the nature of my situation. Also, a little understanding as a customer service representative from the company would be nice. I start a new job on Monday and I was only afforded a week to look for a residence. So at this moment I cannot proceed forward without this information.

Business

Response:

Our records indicate

that [redacted] sent Mr. [redacted] account

to our office for collection on 2-10-2015.

Collection notices were mailed to him on 2-11-15 and 4-9-15. We assume delivery because neither notice was

returned by the post office.

On 9-29-15

at 4:14 p.m. Mr. [redacted] called our office

and paid the account with his charge card.

We explained our process and how we could assist him in notifying his

rental agent the account had been paid.

Please note the following:

· The

credit card system gives us tentative confirmation a charge has been accepted but

the “official” payment is not processed and transferred into our account until

typically the next business day. That is

why we wait 24 to 48 hours before providing receipts or proof of payment. There

are times when charges are accepted at the time of charge but later rejected

when processed. After we have confirmed

the money is in our account, at a consumer’s request, we will fax confirmation

an account has been paid to companies they are working with to get a loan,

rental property, etc. but they are not

sent actual receipts.

Review: February 2015 I paid off my bill with this company in the amount of $277.00. This account being on my credit prevented me from moving into another apartment complex. 30days after I paid this bill off, it was taken off my credit report & I was able to get an apartment. Now its 5months later July 2015 & here the bill is again! Threatening to go back on my credit report as if had never been paid in the first place! I worked extremely hard to save $277.00 to make improvements in my life to become financially responsible & this is the result of a disorganized company. I even called and spoke with someone two weeks ago & they told me a letter would be sent out for me to send them my receipt showing where I paid. Nothing came in the mail in regards for me to show proof. However I did receive another letter explaining to me that this account in the amount of $277.00 will be reporting to the credit bureau. I am furious! I also checked the reviews on Google & plenty of other people have complained about the exact same situation. How is it possible for this company to still be open? Including the type of company that's dealing with people's finances and credit history. This is very sad. I've called many times since this last letter, and left voicemails. Still no response as of today.Desired Settlement: Please check your records. Notice that this bill has been paid in full! And remove this bill amount from my credit history immediately!

Business

Response:

Our records indicate the following regarding Ms. [redacted]’

account with McAden Park Apartments:

Account

# [redacted]

Review: There is a bill on my credit file that is not mine the amout 708.00Desired Settlement: I want this removed it does not belong to me

Business

Response:

Account #[redacted] Amount Owed: $708.00

Review: I pulled my annual credit report in May 2015 and noticed Interstate Credit Collections (Data Max) was placed in Collections in July of 2012. I had never been contacted nor billed by this company. So to do the honorable deed, I personally reached out to them and spoke with a representative about this case. We talked and I knew that the $114 was super inflated. But we agreed upon the account being Paid in Full for Deletion and Derogatory Removal from all 3 Credit Reporting Bureaus. I paid off Data Max immediately for the full balance of $114. I received an email from Terry T[redacted], VP, after I paid the account off and he stated that he wasn't going to remove the Collection account because they treat all customers the same. Which is an absolute lie because I personally know 2 others that owed far more money to them and their Collection accounts were removed from the 3 CRA's within days.Desired Settlement: I stepped up and initiated contact with them, without any information besides what was on my credit report, and paid the account in full, immediately, for Deletion and Removal from all 3 CRA's. I expect Data Max to fulfill their commitment and remove any and all information regarding this account from all 3 CRA's. I upheld my end of the bargain, now I expect for them to do the same. I know that if they can report it, then they can delete it.

Business

Response:

This

is in response to your June 30, 2015 e-mail regarding the complaint issued

against us by [redacted]. Our records

indicate the following:

July 18, 2012 – [redacted] Distribution ([redacted]

Water) sent us Mr. [redacted]’s account for collection in the amount of $514.30.

July 19, 2012 – A collection notice was mailed

to Mr. [redacted] providing him his consumer rights and the option to pay the account

within 35 days to prevent it from being sent to the credit reporting agencies.

We assume delivery of the notice because it was not returned by the post office.

July 31, 2012 - [redacted] Distribution reported a

$100.00 payment to us and asked us to adjust the balance by an additional

$300.00 for return of their cooler.

This left a balance owing of $114.30.

August 3, 2012 – A second collection notice was

mailed to Mr. [redacted]. It too was not

returned so we assume delivery.

August 22, 2012 – We coded the unpaid account to

be sent to the credit reporting agencies to be listed in Mr. [redacted]’s

credit reports.

December 11, 2014 – We received a letter from Mr.

[redacted] asking us to settle the account for $20.00 and an agreement it would

be removed from his credit reports. (copy attached)

December 12, 2014 – We responded with a letter we

were not in agreement with the terms of his letter and if he paid the account

we would update the account but it would not be deleted. (copy attached)

May 18, 2015 – Mr. [redacted] called and spoke with

our collector [redacted]. He told her he

was calling to settle the account.

She told him there would be no settlement and that when paid we

would update the account to show it paid and closed on his credit

report. He said he would be mailing

a cashier’s check to us that day.

This call is recorded and I have listened to it. There was never any mention from either

party that the account was to be deleted in exchange for the payment. We simply do not do that.

May 21, 2015 – We received Mr. [redacted]’s

payment of $114.30.

May 26, 2015 – A request was sent to the credit

reporting agencies to update the account’s balance to show paid in full.

June 13, 2015- I received an e-mail asking if

we would remove the account from his credit reports. (copy attached)

June 15, 2015 – I mailed Mr. [redacted] a letter explaining

why we don’t delete paid accounts. (copy attached)

Please

note that our records for this account do not match the accusations made in Mr.

[redacted]’s complaint in that:

We did contact him about this

account. The two collection notices

mailed to him in 2012 were not returned so we assume delivery.

In July 2012 a payment was

reported by our client and notice the cooler had been returned. Although not substantiated, the timing

of this activity coinsides with our collection notices sent in early July

2012.

Mr. [redacted] contacted us for the

first time December 11, 2014 so he knew as early as that date, if not

earlier, that the account was in our office for collection but his

complaint insinuates he learned about the account when he pulled his

annual credit report in May 2015.

No agreement was made by anyone in

this office that we would delete his account after it was paid. We only remove accounts for the

following reasons outlined in the Fair Credit Reporting Act:

The account was placed for collection

in error.

The account can no longer be

re-verified.

The account is too old to be

reported.

None of these reasons apply to Mr.

[redacted]’s account.

Sincerely,

Terry

G. T[redacted]

Vice

President & COO

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: 10691269

I am rejecting this response because:

I never received ANY notices regarding this account (please provide an address in which you sent these notices to and I can provide you with a letter of residency from any of my landlords from that time, the letter in December 2014 was NOT sent by me, but by a Credit Repair Organization, in which I no longer do business with due to reasons I will not provide, and the email I sent you was used as Goodwill Intent BEFORE I filed my Revdex.com complaint, in order to give DataMax a chance to make good on their promise. Like I stated before, if you can place something on my Credit Report, you can remove it as well. I will make other arrangements and contact other resources if you cannot provide adequate information as to these notices I "supposedly" received in 2012 before the account was placed in collections.

Regards,

Review: I paid an outstanding utility bill that I wasn't aware of being delinquent so that my application for a rental home could be approved for a home out of state. I needed the receipt faxed or emailed to me so that I could provide proof that the bill was indeed paid in full. The only option offered to me was receipt by mail. I am currently out of state and couldn't retrieve my mail. They offered to fax the receipt to the rental company within 24 hours but refused to provide me with a faxed copy or email copy to me the consumer who paid the bill. They stated that they would fax the receipt to the agency within 24 to 48 hours. It went up 24 hours from the time frame it was initially quoted. What kind of privacy policy allows a company to share information with another company pertaining to credit information of a consumer without allowing the same practices to be afforded to the actual consumer who the information is being shared about?Desired Settlement: I would like their policy updated to have the same practices that they use with other companies to be afforded to the consumer. I would also like the receipt that I need be faxed to me due to time restraint and the nature of my situation. Also, a little understanding as a customer service representative from the company would be nice. I start a new job on Monday and I was only afforded a week to look for a residence. So at this moment I cannot proceed forward without this information.

Business

Response:

Our records indicate

that [redacted] sent Mr. [redacted] account

to our office for collection on 2-10-2015.

Collection notices were mailed to him on 2-11-15 and 4-9-15. We assume delivery because neither notice was

returned by the post office.

On 9-29-15

at 4:14 p.m. Mr. [redacted] called our office

and paid the account with his charge card.

We explained our process and how we could assist him in notifying his

rental agent the account had been paid.

Please note the following:

· The

credit card system gives us tentative confirmation a charge has been accepted but

the “official” payment is not processed and transferred into our account until

typically the next business day. That is

why we wait 24 to 48 hours before providing receipts or proof of payment. There

are times when charges are accepted at the time of charge but later rejected

when processed. After we have confirmed

the money is in our account, at a consumer’s request, we will fax confirmation

an account has been paid to companies they are working with to get a loan,

rental property, etc. but they are not

sent actual receipts.

Review: To Whom it may concern,This afternoon I was making attempts to pay off a debt that was purchased buy Interstate Credit Collections. As doing so I was rudely called back by a female person who sated she worked for the company. I stated to her I was calling to pay off the amount of 147.00 and she had my old address. This address was changed via postal services 8 months ago. She stated that I will not get a pay off letter stating the pay off because they did not have a updated address on their file. One, not my issue and which I took care of the correct way. She stated they sent a letter and it was returned and there was no other contact made after that. So, I asked again that I would like a letter either via fax, email or mail and she declined. This to me is a very very rude way to handle a practice when someone is paying off a past due acct to get this resolved. Finally on the third attempt I asked for a supervisor and and she stated no one was in the office and not able to take my call. She also, then agreed to send me the pay off letter so I can take car of the proper channels to have this removed from my credit. This is just a very rude, unprofessional way to handle business practices when paying off a bill and not getting confirmation on the pay off. This is a reason scams happen and for me having to ask 3 times and raise my voice a bit to get the reaction that takes not very much energy at all is ridiculous. I have got 2 other payoff letters via fax, wonder why its such a pain to get one from them??Thank you and have a pleasant day.[redacted]Desired Settlement: Looking to make sure that this complaint was filed and that the company is aware of the unprofessional character they portray.

Business

Response:

We appreciate [redacted]'s input. The manager of the department has reviewed the call with the employee involved.

Review: There is a bill on my credit file that is not mine the amout 708.00Desired Settlement: I want this removed it does not belong to me

Business

Response:

Account #[redacted] Amount Owed: $708.00

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Description: Collection Agencies, Foundations - Education, Philanthropy, Research

Address: 711 Coliseum Plaza Court, Winston Salem, North Carolina, United States, 27106

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