DataPro International Inc

Complaint: ***
I am rejecting this response because:These cables were defective from the beginning and the warranty timeline is inapplicableThe cables were installed by a professionalMore importantly, the way they were installed has nothing to do with their underperformanceThe ends of both cables broke from simply removing them from the back of the televisionStanding behind your product would mean acknowledging the cables you sent me are defective and sending replacementsAgain, the length of time that has passed since they were ordered has nothing to do with the fact that the ends fell off when removing them from the back of the televisionThe fact that these in-wall cables are defective is a major issue because I must now have my wall torn apart to replace them
Sincerely,
*** ***

We absolutely stand behind the quality of our products, and we are happy to accept returns and provide replacements inside of the warranty period.  Unfortunately, we cannot accept returns of used cables nine years after purchase and four years outside of warranty.  Our warranty and return...

policy can be found here: http://www.datapro.net/help/warranty.html We understand that it is frustrating to have to tear apart a wall in order to replace a cable.  However, we cannot take responsibility for the installation methods used that caused this complication.  We always recommend consulting a professional when performing an installation for the best results.