Hi Mr. [redacted] , I apologize for the confusion of syncing your Documents To Go application with your PC. There are a few things that I will need to better understand what might be happening here. If you could please provide me with the following information, it... would be a step in the right direction of getting this sorted out: 1. What operating systems are both your phone as well as your [redacted] running? 2. What brand/model is your router? Does it support multi-casting? 3. Are your phone and [redacted] on the same network and subnet? 4. Could you please confirm that you are running the latest version of Documents To Go on both the [redacted] as well as the [redacted] ? Please feel free to contact me at my email address listed below - I will keep an eye out for your response to the above questions and escalate this as quickly as possible. Thank you! [redacted]
Hi Mr. [redacted] , I apologize for the confusion of syncing your Documents To Go application with your PC. There are a few things that I will need to better understand what might be happening here. If you could please provide me with the following information, it... would be a step in the right direction of getting this sorted out: 1. What operating systems are both your phone as well as your [redacted] running? 2. What brand/model is your router? Does it support multi-casting? 3. Are your phone and [redacted] on the same network and subnet? 4. Could you please confirm that you are running the latest version of Documents To Go on both the [redacted] as well as the [redacted] ? Please feel free to contact me at my email address listed below - I will keep an eye out for your response to the above questions and escalate this as quickly as possible. Thank you! [redacted]