I opened a checking account at Columbia bank and upon doing so I stated that my only requirement would be that I am opting out of overdraft charging fees and do not want any funds to be taken out of my account whatsoever if there were not sufficient funds to cover the chargeThey agreed and since then they have allowed funds to be removed times putting my account in a negative balance each time and have charged me a $overdraft fee each time and are threatening to charge me $per day until I bring the account back to a positive state and I don't have extra funds just laying around so they continue to charge me daily..I have called right after each incident and begged them to uphold their part of the agreement and stop charging me overdraft fees for funds they should have never released yet it has happened again and againWhile complaining today they actually asked me " Why haven't you complained before now ? " then they claim "oh you only opted out for debit fee overdraft
I am a senior citizen and have been with this bank for years it has been a good place to do banking for seniors in the past but I have noticed all new people there and they don't seem to be as senior friendly as the prior people I have worked with I noticed that I was charged $by *** ** on 9/30/this was for a free trial and I was billed in error*** ** saw the error and reversed the charge but in the meantime the bank charged me a $overdraft fee I called the bank on 10/2/to discuss with teller and was told they would reverse the charge just this onceMy understanding has been that if I was charged for something without my permission I wouldn't be charged an additional overdraft fee if the money had been refundedI called back to discuss this new policy and was put on hold for several minutes I called one more time and apparently was cut off so I went to the bank It was empty of customers I was the only one there making me wonder why my call had been pas
I had closed my bank account due to having to deal with attitudes from cashiers when needing help depositing money into my accountI recently went through a divorce and the majority of the members that work there dealt with my ex husband's familySo not only did I get terrible customer service, but while closing my account, they did not take into consideration pending transactionsI received a phone call today stating that I owe them $Transactions typically take 24-hours to postIt had been long enough for the transactions to effect my balanceLong story short, I owe this company $due to clerical errorsI was treated terrible and now owe them money after they gave me "too much money" as the associate worded it
I cash my paychecks here On Friday August 3rd I went through the drive up window because I had my toddler with me I gave my paycheck with my drivers license to the teller, but when I got my envelope with the cash my drivers license was not in the envelope I tried to get the tellers attention, but she had already walked away from the window I pulled into the parking lot and went inside with my daughter I let them know I didn't get my ID back, the teller stated she did put it in the envelope and that it must have fallen out in the car I went back out to my car and searched around, no luck I went back in and the teller said that the first thing she does is put the ID in the envelope before the cash I told her the first thing I do is open the envelope to put my ID back in my wallet, but it was not there So not only did I have to spend the extra time to go in, but I then had to drive without a license to the DMV and pay for a new one I did call the branch manager and she said they did not have it anywhere in the bank Bad customer service and this should never happen! They could have at least reviewed security cameras!
I had a auto loan through this bankI went in today to make my final payment of $268.85, and the teller (colby) was unsure on how to process the paymentGene M*** told me that I could leave, and that he would take care of itLater that day, I noticed that a payment of $(which I did not authorize) had been madeI contacted Gene M*** to find out why a different amount was takenHe told me that there were previously undisclosed fees that needed to applyI asked him why this was not communicated with me, and he said "I didn't think $was a big deal"I said my concern was not the $19, but instead the lack of communication and accuracyI did not authorize that amount to be paidHe ended the conversation with, "I don't know what to tell youHave a good day"
I opened a checking account at Columbia bank and upon doing so I stated that my only requirement would be that I am opting out of overdraft charging fees and do not want any funds to be taken out of my account whatsoever if there were not sufficient funds to cover the chargeThey agreed and since then they have allowed funds to be removed times putting my account in a negative balance each time and have charged me a $overdraft fee each time and are threatening to charge me $per day until I bring the account back to a positive state and I don't have extra funds just laying around so they continue to charge me daily..I have called right after each incident and begged them to uphold their part of the agreement and stop charging me overdraft fees for funds they should have never released yet it has happened again and againWhile complaining today they actually asked me " Why haven't you complained before now ? " then they claim "oh you only opted out for debit fee overdraft
I am a senior citizen and have been with this bank for years it has been a good place to do banking for seniors in the past but I have noticed all new people there and they don't seem to be as senior friendly as the prior people I have worked with I noticed that I was charged $by *** ** on 9/30/this was for a free trial and I was billed in error*** ** saw the error and reversed the charge but in the meantime the bank charged me a $overdraft fee I called the bank on 10/2/to discuss with teller and was told they would reverse the charge just this onceMy understanding has been that if I was charged for something without my permission I wouldn't be charged an additional overdraft fee if the money had been refundedI called back to discuss this new policy and was put on hold for several minutes I called one more time and apparently was cut off so I went to the bank It was empty of customers I was the only one there making me wonder why my call had been pas
I had closed my bank account due to having to deal with attitudes from cashiers when needing help depositing money into my accountI recently went through a divorce and the majority of the members that work there dealt with my ex husband's familySo not only did I get terrible customer service, but while closing my account, they did not take into consideration pending transactionsI received a phone call today stating that I owe them $Transactions typically take 24-hours to postIt had been long enough for the transactions to effect my balanceLong story short, I owe this company $due to clerical errorsI was treated terrible and now owe them money after they gave me "too much money" as the associate worded it
I cash my paychecks here On Friday August 3rd I went through the drive up window because I had my toddler with me I gave my paycheck with my drivers license to the teller, but when I got my envelope with the cash my drivers license was not in the envelope I tried to get the tellers attention, but she had already walked away from the window I pulled into the parking lot and went inside with my daughter I let them know I didn't get my ID back, the teller stated she did put it in the envelope and that it must have fallen out in the car I went back out to my car and searched around, no luck I went back in and the teller said that the first thing she does is put the ID in the envelope before the cash I told her the first thing I do is open the envelope to put my ID back in my wallet, but it was not there So not only did I have to spend the extra time to go in, but I then had to drive without a license to the DMV and pay for a new one I did call the branch manager and she said they did not have it anywhere in the bank Bad customer service and this should never happen! They could have at least reviewed security cameras!
I had a auto loan through this bankI went in today to make my final payment of $268.85, and the teller (colby) was unsure on how to process the paymentGene M*** told me that I could leave, and that he would take care of itLater that day, I noticed that a payment of $(which I did not authorize) had been madeI contacted Gene M*** to find out why a different amount was takenHe told me that there were previously undisclosed fees that needed to applyI asked him why this was not communicated with me, and he said "I didn't think $was a big deal"I said my concern was not the $19, but instead the lack of communication and accuracyI did not authorize that amount to be paidHe ended the conversation with, "I don't know what to tell youHave a good day"